Yale Transit provides accessible transportation to members of the Yale community within the geographic area designated as in bounds on the Transportation Boundaries map (see the “At a Glance” section of the Yale Transit website). Accessible Transit generally does not operate to or from locations outside the inbounds service area (with exceptions for certain activities that are approved by the applicable accessibility office). Accessible Transit does not operate to and from individual out of bounds home addresses.
To participate in the Accessible Transit program, community members must apply at the applicable accessibility office:
- For Students: Student Accessibility Services Accommodations Request Form
- For University Staff: Staff Accommodations Program
- For University Faculty: Faculty Request Form for Accessible Transit Van
- For Local 33 Student Employees: Graduate Student Employee Accommodations Form
Only an approved rider and one accompanying guest can use Accessible Transit. Misuse may result in suspension from the program.
Once approved, riders should generally request rides using the Yale Accessible Transit app. For exceptions to using the Yale Accessible Transit app to request rides, community members should work with the appropriate accessibility office. Once an exception to using the Yale Accessible Transit app is approved, Yale Transit staff will coordinate with the dispatch center to facilitate the rider requesting trips.
Request a Yale Accessible Transit Ride
- Download the Yale Accessible Transit app for iPhone or Android. You can find the app under Yale Accessible Transit on the iOS App store or the Google Play store.
- Download instructions for navigating the app.
- Riders with approved exceptions to using the Yale Accessible Transit app can call dispatch at 203-281-5470 – Prompt #1
Yale Accessible Transit Cancellation and Wait Time
If a rider cancels a ride request in the Yale Accessible Transit app, they must wait five minutes before submitting a new request. Accessible Transit vans will wait up to three minutes after arrival for a rider.
Service Animals and Yale Transit
You are welcome to travel with your service animal on the Accessible Transit van and on shuttle buses. A service animal is not allowed to occupy a seat and must be securely leashed. For further information regarding service animals, please see 4400 Service Animals and Emotional Support Animals.
Yale Accessible Transit Hours of Operation
Monday – Friday, 6:00 a.m. – 1:00 a.m.
Saturday and Sunday, 9:00 a.m. – 11:00 p.m.
Accessible transit rides are not available on the following holidays and/or designated university holiday: New Year’s Day, ML King Jr. Day, Memorial Day, Juneteenth Day, July 4th, Labor Day, Thanksgiving Day and the following Friday, Christmas Eve., Christmas Day, and New Year’s Eve.
Non-Yale Resource
The New Freedom Fund Taxi Voucher Program—which is not affiliated with Yale—offers passengers with disabilities a 50 percent discount from the normal cab rate. For more information, please visit the New Freedom Fund Taxi Voucher Program’s website.
This information regarding the New Freedom Fund Taxi Voucher Program is provided for convenience and general information only. It is not intended as an endorsement by Yale of the New Freedom Fund Taxi Voucher Program or a recommendation by Yale to use the New Freedom Fund Taxi Voucher Program. Yale makes no representations or warranties regarding the New Freedom Fund Taxi Voucher Program. Further, Yale makes no representations or warranties about the accuracy, completeness, timeliness, reliability or non-infringement thereof, including user content, or of any services, information or content available through links to the New Freedom Fund Taxi Voucher Program website or other third-party websites.
