LiveSafe App

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    LiveSafe App

    What is it?

    LiveSafe is an app that gives students, staff, and faculty an effective way to communicate with the Yale Police Department (YPD) via a mobile device. LiveSafe provides the YPD with accurate information about your GPS location.

    You can allow or block location sharing for any tip used within the app. If your location setting is disabled, your location and information will be shared with YPD when you use the Emergency Options or Report Tips buttons within the app.

    Features

    • SafeWalk – a peer-to-peer feature: Invite friends and family to temporarily follow your location on a real-time map. They will see you on the map as you walk to your destination and know when you arrive safely. You can chat directly within the app or summon emergency help. Tap “stop” to end the session. You can also request to follow a friend’s location.
    • Report Tips: See something suspicious on campus? Help keep the campus safe by sharing information about what is going on around you. With LiveSafe, you can send tips about suspicious activity, a mental health issue, theft, or other campus concerns directly to the YPD. You can attach a picture, video, or audio and send it anonymously.
    • Request a Yale Security campus escort: Request a Yale Security campus escort quickly and easily by clicking on Walking Escort.
    • Lockout Assistance: Locked out of your dorm or office? Contact Yale Security to request a security officer open your door.
    • Tracking Campus Shuttles: Follow campus shuttle routes in real time to plan your trip around the campus.
    • Visit from Heidi, Public Safety’s Service Dog: Request a visit from Heidi, Yale Public Safety’s service dog by tapping on Service Dog Request.
    • Emergency Options: Call or send text messages directly to the YPD. Your name and current location will be attached to the call or text, allowing YPD to assist you in an emergency.
    • Safety Map: Find nearby safe spots and get walking or driving directions to those areas. YPD can also publish safety concerns directly to the safety map.
    • Yale Status Board: Stay informed about critical events, outages, and service interruptions on campus. The Yale Status Board will provide timely information and coordinated responses.

    Note on sharing your location via LiveSafe

    Your location is only shared with YPD when you use the Emergency Options or Report Tips feature. With Emergency Options, your location will be actively monitored until you tap “stop sharing location.” With Report Tips, a one-time location ping will be attached to any tip you submit, but your location will not be monitored.

    How Do I Download the LiveSafe app

    1. Visit the Google Play Store or Apple App Store and search for “LiveSafe.” Download the option with the blue shield.
    2. Enter your email and fill out your profile.
    3. Verify you email address by navigating to your email account and opening the message from LiveSafe. Tap the link embedded in the email.
    4. Open LiveSafe. Search for and select “Yale University” as your school.

    This information is kept strictly confidential; a third-party vendor, LiveSafe, Inc, manages the database.

    Important Points to Remember

    • In an emergency always dial 911 or use the Emergency Options button to call YPD. LiveSafe’s Report Tips should not replace calling 203-432-4400 to report campus-based police, fire, suspicious circumstances, or medical emergencies to YPD.
    • Report Tips and the Call Campus Safety features within LiveSafe should only be used to report on-campus situations. If you are off-campus and want to report an incident, call the New Haven Police Department, 911, or use the TIPS hotline at 1-866-888-8477. The LiveSafe service should only be utilized on campus or its satellite locations.
    • As with any cell phone usage, signal strength, type and quality of your phone carrier, and dead spots can affect the GPS locator’s accuracy.
    • Your GPS location is only visible if you activate the application in an emergency.

    Submit LiveSafe Tips on the Web

    LiveSafe tips can now be submitted from any desktop or laptop

    A few things to note for desktop or laptop users:

    • Submitting a tip via a desktop or laptop is a live function. All tips submitted will come into the dashboard.
    • An email and password is required to login.
    • You must have a verified LiveSafe account. (e.g. logged into the app and part of the Yale community)
    • Your account must have an email. You cannot log in with a phone number.
    • Your log in will be saved in the browser. Manual log out and log in is required if multiple people use the same laptop.