C&T Scene: Feedback is a gift that keeps on giving

What does it actually mean to think of feedback as a gift?  Let us see it in a different way:  if someone had a magic way for you to become a better person or professional, would you be interested? I would hope so. Feedback is that magic way to become a better person and professional. Giving and receiving feedback is the best way for you to improve.

Why feedback benefits you in the workplace
Below are some of the reasons why feedback benefits you, and helps to make your workplace better:

• Feedback inspires growth. You can gain a new perspective on how your behavior impacts those around you.
• Feedback gives people purpose. It helps others feel valued by reminding them that what they do matters.
• Feedback improves overall engagement. According to many studies, employees are more likely to get involved in the workplace if they give and receive feedback.
• Feedback helps to build strong relationships. Communication channels are open when there is giving or receiving peer-to-peer feedback, which can help us to resolve problems before they become unmanageable.

Some scenarios where you might want to give feedback
When providing feedback to a co-worker be prepared. Think about what you want to get out of your conversation. Be clear and specific, and before giving negative feedback, be sure you put yourself in your co-worker‘s shoes and look for any additional information that will help you understand their perspective first.  Below are some examples.

• Job Well Done. You notice a well-written communication was sent out from a new colleague you are training.  Sharing what was done well and why with a newer colleague will confirm that he or she met expectations and will build confidence going forward.  
• Difficulty Collaborating with Co-Worker. Having difficulty collaborating with a colleague who didn’t communicate on a shared assignment?  Let the person  know you felt a bit out of the loop and offer to set up to time when the two of you can go over deadlines,  offer up ways you can support the work.
• Different Processes on a Shared Task. You and your colleague are expected to support the director’s calendar. You see that his process is different than yours, which creates inconsistencies. Meet so you can understand the director’s thinking and share yours; agree on one consistent method that works for both of you.
• Co-Worker is Late from Lunch. Your co-worker is often late coming back from lunch, which delays your lunch and your meeting with your manager. Let your colleague  know how this behavior impacts you professionally and why it is important he or she is back by 1:00 p.m.
  –Don’t assume the person knows you have a meeting and don’t assume reasons for the delay. Your goal is to ensure you get a full lunch and make the meeting with your manager on time.    

How to receive feedback in the workplace
Learning how to receive feedback is just as important as giving feedback in order to continue your growth within the workplace. Here are some ways to accept constructive feedback:

• If you ask for feedback often, it eliminates the surprise when you receive it. You can be more open to using the advice you receive.
• Try to use feedback positively.  Think of ways to change your behavior, changes that might lead to better results.  If you are unsure of where to start, ask for suggestions.
• Think of feedback as an opportunity to grow rather than as criticism. Growth helps you to improve, advance, and achieve goals.
• Thank the person who offered you feedback. By voicing your appreciation, you show others that you welcome feedback.

Feedback really is a gift. It is a gift you give to others by sharing the wisdom you have gained, and a gift you receive from others who want you to gain from their perspective and experience.

Use these resources to find out more about how to give and receive feedback:

Helpful feedback changes outcomes | It’s Your Yale
The art and science of feedback
Why you should ask for feedback
Improve your listening skills