Jodi brings nearly 25 years of experience leading hospitality operations, customer experience strategy, and innovation within world-class organizations. Most recently, she led Dining and Experience Operations at Microsoft, where she oversaw a comprehensive hospitality portfolio that included dining, catering, events, conference services, and retail operations for more than 40,000 employees, visitors, and guests daily.
Throughout her career, Jodi has demonstrated a deep commitment to elevating hospitality. She has led large-scale real estate projects, curated exceptional food and beverage programs, and fostered meaningful partnerships with diverse vendors, vast stakeholders, and leading hospitality brands.
Prior to Microsoft, Jodi held leadership roles at Compass Group and Aramark, where she specialized in hospitality marketing, customer experience design, and operational excellence across corporate and higher education environments. She also recently completed her Executive Master of Management in Hospitality (EMMH) degree from Cornell University.
In her role as Assistant Vice President, Hospitality, Jodi leads Yale’s hospitality operations, bringing her expertise in creating meaningful, high-quality experiences to enhance campus life for students, faculty, staff, and guests.