Changes to who approves certain IT service requests

August 11, 2017

  • Effective Tuesday, August 15, approvers for Telephone Sets & Lines, Ethernet, Pagers, and Cell Phones requests will change from Business Partner (Operations Manager) / Strategic Business Partner (Lead Administrator) to the Cost Center Manager(s) associated to the COA field. 
  • All other requests will continue to use the Business Partner (Operations Manager) / Strategic Business Partner (Lead Administrator).

Details

Based on the feedback received from the community, we are changing the approvers for the below requests to route to the Cost Center Manager(s) associated to the Cost Center entered in the COA field, effective August 15.

  • Cell Phones
  • Ethernet
  • Pagers
  • Telephone Sets & Lines

NOTE – If an additional COA was entered for the “recurring monthly charges”, the Cost Center Manager(s) for that COA will be notified of the approval, but will NOT be required to approve the request.

All other requests will continue to use the Business Partner (Operations Manager) / Strategic Business Partner (Lead Administrator) from the Supervisory Organization based on the….

  • Requested By if Ordering for field = Myself, Multiple Users, or Departments
  • Requested For if Order for field = Single User

Finally, if you are an approver, and the request has already been approved by another individual within your approval group, you will now receive a notification alerting you of the approval.

For questions or comments, contact the ITS Help Desk at 203-432-9000 or email helpdesk@yale.edu