PCard Fraud and Suspicious Activity Notifications

May 16, 2018

On June 1, 2018, Pcard holders will receive an email notification from JP Morgan Chase detailing fraud and suspicious activity to their accounts. In the past, this report was triaged through the Yale Pcard Office. Direct delivery  is a quicker more efficient way to notify cardholders of a possible compromise to their Yale University Pcard.

What do I have to do?

If a fraud or suspicious activity notification is received, the cardholder should contact JP Morgan Chase at the number listed on the back of their Pcard. That number is also listed below. 

Cardholders can run the “My Expense Transactions” report in Workday to review transactions or additional suspicious transactions.

  • U.S/Canada Toll Free: 800-316-6056
  • Outside of the U.S.: (collect) 847-468-3748
  • TTY/TDD 800-955-8060

Does Yale University allow others to contact JP Morgan on behalf of the cardholder?

No. Yale University does not allow proxies for University Pcards due to the confidentiality of its cardholders and to eliminate any opportunity of additional fraud activity. Therefore, as the cardholder, you will need to contact JP Morgan Chase directly.

What if I have additional questions or need further assistance?

If you have any questions or need additional assistance, please contact the Yale University Pcard Office at 203-432-3227 or email purchasing.card@yale.edu.