Redesigned IT Website Debuts July 1, 2018

June 28, 2018

After months in the making and with the help and support of several departments in ITS and the Internal Communications team, the newly designed IT at Yale website is ready to go live on July 1. Built using ServiceNow and Drupal technologies, the new site features many noteworthy improvements to make it easier for visitors to access services and get help, including:

  • updated how-to information
  • easy access to check on your requests through My Items
  • answers to questions that are currently trending in the Need to Know section of the Get Help page
  • enhanced search capabilities
  • and much more!

The new design has a cleaner look and incorporates feedback from users, who asked for an easier way to access services and find other relevant information.

We hope you take a few minutes to explore and familiarize yourself with the new IT at Yale website (using the same web address as before: its.yale.edu) after July 1, and find this redesigned website a significant improvement.