Yale opens user research lab

August 8, 2019

Last spring, teams from Sterling Memorial Library (SML) and ITS collaborated to open a dedicated user research space in the library. 
 
Teams worked on a joint proposal over the course of a year and a half. They met with peers at Duke, MIT, and Harvard to understand their journeys to opening user research labs. It was clear that having a physical space for conducting user research is the first step of developing a fully integrated user research program and maturing user experience across the University. 
 
The new space in SML will bring additional awareness to the user research program, strengthen the relationship between ITS and the library, and provide more opportunities for pop-up user testing sessions. 
 
ITS conducts user testing and user research for a wide range of projects supporting the Yale community-including websites and applications. The team is creating a pool of testing participants, including students, faculty, and staff, to have a more efficient process in finding participants for user research activities. If you’re interested in partnering with us, consider joining our participant pool. If you are interested in having your website or application evaluated for usability, email us at ux@yale.edu
 
Leading this effort were Jen Nolte from the library’s Assessment and User Experience Research team, and Taber Lightfoot and Sylvia Perez, from ITS User Experience and Design Services.