Scheduled Yale internet outage - Sunday, August 9

    August 9, 2020

    Summary

    • Yale ITS will perform planned maintenance to the campus network on Sunday, August 9, from 5:30—6:30 a.m.
    • Expect up to 45-minute outages affecting Yale’s Internet connections, impacting:
      • Yale VPN and Central Authentication Service (CAS)
      • locally hosted Yale websites
      • Workday, ServiceNow, and various other applications
      • telephone service provided through computers (on and off campus)
      • remote desktop connections to on-campus devices
      • any business or research data processing to and from Yale’s campus via the Internet will be disrupted
    • Health, life, and safety telephones will not be affected

    Details

    Yale ITS will perform required maintenance on the campus network on Sunday, August 9, from 5:30 – 6:30 a.m. Eastern Daylight Time (EDT). This maintenance will cause up to 45-minute outages to Yale’s connection to the Internet, affecting various websites and applications listed above.

    The following services are excluded from this maintenance:

    • Blue emergency phones (used in emergencies to contact the Yale police)
    • Elevator phones
    • Area of refuge phones
    • All on-campus phones
    • Off-campus Yale phones without SoftPhone software installed

    Anyone needing emergency assistance during this time should dial 911 from their mobile phone.

    ITS staff will be on-hand to verify the network is working properly at the conclusion of this work.

    Anyone responsible for a service, application, or website should test their service after 6:30 a.m. on Sunday. To report an issue, please call the ITS Help Desk at 203-432-9000. Include the following information when reporting the issue: the name of the application, full URL/website address, and/or any error messages - if applicable. Additionally, you may provide a screen capture of the observed behavior.

    Need help?

    Please check the IT system status page for updates.

    If you require assistance, please contact the ITS Help Desk at 203-432-9000 or visit the website to view answers to trending questions, search how-to articles, start a chat, or report a problem.

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