Scheduled Yale internet outage - Sunday, August 9

August 9, 2020


  • Yale ITS will perform planned maintenance to the campus network on Sunday, August 9, from 5:30—6:30 a.m.
  • Expect up to 45-minute outages affecting Yale’s Internet connections, impacting:
    • Yale VPN and Central Authentication Service (CAS)
    • locally hosted Yale websites
    • Workday, ServiceNow, and various other applications
    • telephone service provided through computers (on and off campus)
    • remote desktop connections to on-campus devices
    • any business or research data processing to and from Yale’s campus via the Internet will be disrupted
  • Health, life, and safety telephones will not be affected


Yale ITS will perform required maintenance on the campus network on Sunday, August 9, from 5:30 – 6:30 a.m. Eastern Daylight Time (EDT). This maintenance will cause up to 45-minute outages to Yale’s connection to the Internet, affecting various websites and applications listed above.

The following services are excluded from this maintenance:

  • Blue emergency phones (used in emergencies to contact the Yale police)
  • Elevator phones
  • Area of refuge phones
  • All on-campus phones
  • Off-campus Yale phones without SoftPhone software installed

Anyone needing emergency assistance during this time should dial 911 from their mobile phone.

ITS staff will be on-hand to verify the network is working properly at the conclusion of this work.

Anyone responsible for a service, application, or website should test their service after 6:30 a.m. on Sunday. To report an issue, please call the ITS Help Desk at 203-432-9000. Include the following information when reporting the issue: the name of the application, full URL/website address, and/or any error messages - if applicable. Additionally, you may provide a screen capture of the observed behavior.

Need help?

Please check the IT system status page for updates.

If you require assistance, please contact the ITS Help Desk at 203-432-9000 or visit the website to view answers to trending questions, search how-to articles, start a chat, or report a problem.