All staff who can work at home should continue to do so. Only with an explicit request from a supervisor should a staff member return to campus. For more information, review COVID-19 Workplace Guidance.
ServiceNow mobile application updates
October 15, 2020
Need to manage your queue on the go? Want to quickly update your tickets? Need to provide some information to the individual you are helping while walking to your next meeting? Use the newly updated ServiceNow Mobile Agent Application.
The newly updated Mobile Agent application is able to provide you access to your tickets on-the-go. This includes:
- change tasks
- requested items
- catalog tasks
Utilize the left-swipe to manage your queue and make updates a snap, including; quickly assigning or reassigning a ticket, adding comments and work notes to a ticket, editing ticket fields, reviewing the activity log, or adding task time worked entries.
To learn how to install or use the mobile app, please review the documentation:
- KB0021468 - ServiceNow Training: Android Mobile App Guide
- KB0021067 - ServiceNow Training: iOS Mobile App Guide
Alternatively, you may visit us during our regularly scheduled virtual office hours.
To review other ServiceNow self-help topics, please visit the How-To Articles section of the ServiceNow Development and Support service page.