IT Academy Year in Review and See What's New

December 22, 2020

Hosted by the IT Staff Development team, Yale’s IT Academy consists of a robust speaker series, recommended online training offerings, and learning events to support the professional growth and staff development of Yale’s IT community.

A year in review, and by the numbers

As we close out 2020, we see interest trending upward (measured by attendance), especially among our IT partners. Hands on (interactive) sessions continue to be well received; although, due to the nature of the topic being more specifically focused, these generally lag behind the attendance rates for speaker series events with more general topics. As such, we try to balance our offerings.

Our most successful speaker sessions included:

  • Tech Talks: “Where’s My DSP?” (Rick Kremer and crew) - with a record 134 attendees.
  • Café IT: Sessions featuring our Yale coaches Tony Reno (Football) and James Jones (Basketball) were also very popular.
  • Hands On interactive sessions that brought the crowd include “Systems Administration” (Michael Dunlap) and “Introduction to Powershell” (Elvin Torres), the former being a two-part event.
  • Another two-session event included “Geographic Information System (GIS) Librarian” presented by Miriam Olivares.

Overall, attendance for the speaker series events - including IT New Employee Orientation (NEO) between September 4, 2019 through December 16, 2020 was just under 2,500 total attendees. Tech Talks, our first to launch, still tops our records with a total of 31 sessions and just over 1,500 attendees.  On average, most of our speaker events bring around 50 attendees per session across all events. 

Want to see the numbers? Check out the full details found in our IT Staff Development (Public) Box folder.

Call for speakers and ideas for upcoming events

Have an idea for a new speaker series topic? IT Staff Development is currently planning the remainder of the 2021 IT Academy Speaker Series schedule and requests ideas for Tech Talks, InfoSec Chats, and Café IT. To suggest a topic, volunteer as a speaker, or suggest another member of your team as a possible presenter, please email


Effective January 31, 2021, Skillsoft and Library Books 24x7 will be discontinued. Please complete any training you have started before this date. If you are responsible for hosting or posting links to training (e.g. calendar of events, department webpages, social media, etc.) through either of these resources, please remove or update your hyperlinks before the cutoff date.

Upcoming Sessions in January 2021

ServiceNow Training

Transitioning from Homepages to Dashboards

Get ahead of the curve. In the first quarter of 2021, ServiceNow will be upgraded to the Paris version and homepages will no longer be supported. These training sessions will help you to convert existing homepages, how to best take advantage of new functionality in dashboards and learn best practices for creating and showing reports in dashboards.

Pre-register for the January 12 ServiceNow training in Yale’s Training Management System (TMS). Login to Yale’s Virtual Private Network (VPN) may be required. The Zoom link will be emailed to individuals registered for the training session.

Join us through Zoom

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Developer Lunch and Learn

Accessibility: Accessible Layouts

On Tuesday, January 12, from noon—1:15 p.m., join the Digital Accessibility team for a session on “Accessible Layouts”.

Can your users quickly understand the meaning of your page and complete your task easily? Join us for an in-depth exploration of accessible layouts. Topics include page hierarchy, headings, reading order, navigation, skip links, back to top links, and landmarks. Examples of design annotations will be presented in several complex and simple layouts.

Pre-register for the January 12 Lunch and Learn training in TMS. Login to Yale’s VPN may be required. The Zoom link will be emailed to individuals registered for the training session.


Infosec Chats

“Social Media Security & Privacy Issues” 
Thursday, January 21
3:00—4:00 p.m.

In this session In this session, Morrow Long, Principal Security Officer, will discuss social media. The discussion will focus around:

  • Some of the many security and privacy issues with social media
  • Appropriate use of social networks - ethical, moral, and legal issues

Please join us for this opportunity to discuss how to keep yourself and your kids safe on social media. With all the different, growing numbers of social media sites, there will be much to discuss! Below is a list of topics we will touch on.

  • Practical tips for protecting your identity, privacy, and reputation on social media
  • Concerns when integrating social media with web applications or mobile apps
  • The individual’s personal use of social media, vs. employee use and institutional use
  • The current phenomena of: misinformation campaigns, online bullying (e.g. “dox’ing”, GamerGate), the rise of social influencers in social media

Pre-register for the January 2021 InfoSec Chat in TMS. Login to Yale’s VPN may be required. 

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Café IT events - January through April 2021

“Inclusionary Practices” with Red Bergeron and Andrew Gilkes
Wednesday, January 20
3:00—4:30 p.m.

“Happiness in Times of Stress: Evidence Based Practices to Improve Well-Being” with Dr. Laurie Stantos
Wednesday, February 17
3:00—4:30 p.m.

“Caring for Ourselves in Challenging Times” with Danielle Casioppo
Wednesday, March 17
3:00—4:30 p.m.

“Emotions as Data, Applying Emotional Intelligence” with David R. Caruso, Ph.D.
Wednesday, April 21
3:00—4:30 p.m.

Pre-register for all of these 2021 upcoming Café IT events in TMS. Login to Yale’s VPN may be required. 

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Tech Talks - January through April 2021

“Endpoint Engineering in a Modern World”
Wednesday, January 13
3:00—4:30 p.m.

Erase everything you know or think you know about Endpoint Engineering. Join the Endpoint Engineering team in this Tech Talk, where you will learn about a new and modern approach taken by the team to empower end-users and allow management to be an afterthought rather than a problem. 

Pre-register for the January 13 Tech Talk in TMS. Login to Yale’s VPN may be required. 

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“Adapting Rapidly to COVID-19: Process before Technology”

Wednesday, January 27
3:00—4:00 p.m.

For the Fall 2020 semester, new policies required testing, reports, reminders, and contact tracing to ensure campus health and safety. This goal required the collaboration if IT teams across multiple planning units, bringing new interpretations and urgency to the meaning of One IT at Yale. This rapid mobilization involved pulling many things together - People, Process, Technology – and iterating and changing on a weekly, if not more frequent, time period. In this environment, relationships and agile development were essential as were a wide variety of flexible tools to meet the changing needs.

Please join Dave DeMichele, Kate Hathaway, and Kathleen Omollo for presentation where you will gain insights into practical ways to become more agile in their teams, including some tools from our application inventory and tips for effective teamwork under crisis.

Pre-register for the January 27 Tech Talk in TMS. Login to Yale’s VPN may be required. 

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IT Academy staff development training resources

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