An extraordinary year for Yale IT

The 2020-2021 academic year has been quite a roller coaster – testing of our perseverance and resolve, testing of our societal norms and tolerance, testing of our global public health system, and testing of our ability to leverage technology as a business continuity model for all that we do at Yale. While there have been moments of pain, you have risen to the challenge and been a lynchpin in supporting Yale through the last year. Not only did we remain committed to delivering our planned projects and strategic plan goals, but we also developed entirely new reporting systems and processes to support the pandemic, online academic delivery, work from home, and a host of related needs.

I am energized to apply the lessons we’ve learned to the future of Yale, and optimistic about the path ahead. John Barden

I am incredibly proud and grateful for your work and how you have advanced the mission of Yale through our partnerships in the last year. I am energized to apply the lessons we’ve learned to the future of Yale, and optimistic about the path ahead.

IT Update has captured many highlights from this year. As an initial framing for a “year in review”, we have curated a list of some of the most salient, that give you a glimpse of what all of you have achieved.

Thank you for a tremendous year.
John Barden

Delivering Critical Solutions During the Pandemic

• Return to campus reports now available
• Streamlining Yale’s COVID-19 response with Salesforce
• Papercut Mobility Printing for students
• Supporting the University during a pandemic and more at Leadership Team meeting
• Yale-led effort yields new Zoom High Fidelity Music Mode
• Turning a challenge into an opportunity at the School of Art
• Quitetly but effectively, Yale’s IT staff keeps us connected (Yale News)

Advancing Key Strategic Initiatives at Yale

• Driving for data consistency and governance within University Admissions
• Yale SOM and IT collaborate on Alumni Digital Experience Discovery project
• Exploring an IT support model for medical researchers
• Early registration and improved software for Yale College
• CAS screen has a new look
• Financial reporting reaches another milestone
• MSS RoadShow launches September 15
• eCommerce Payment Acceptance Project (ePAY) launches
• What’s the key to providing reliable IT services?
• DUO is everywhere, and its working
• Service Owners get behind new financial practices
• Yale Day of Data recap 2020
• Taking a giant leap forward in sharing Yale’s collections with the world
• Security Planning Assessment replaces Security Design Review on March 8
• NGN project update
• Yale’s 10k-Mile fiber backbone
• Bringing our PBX phone system into the future
• Highlights of the FY22 Incident Process Review
• Standards for Excellence—are you seeing trees of forests?
• Expansion and aggregation of Long-Range Planning
• Global Accessibility Awareness Day Celebration and contest

Remaining Committed to IT as a Workplace of Choice

• Wolson Early Career Development Program welcomes new cohort
• Build a positive culture: Join our Team!
• Café IT event drives IT Academy milestone for staff development
• New guidance on delivering meaningful performance feedback within ITS
• “Respected, motivated, and recognized” among feedback from IT Workplace Survey
• Café IT Fireside Chat: Better Allies
• New ways to engage leaders and staff
• “Rating and Rewarding”: The next “Season” in ITS performance management
• Congratulate IT staff and others on their long service
• InfoSec Chat with Stanford CISO, Michael Duff
• Champion IT strategy and inclusive practices by attending two new training sessions
• Kudos to the Student Technology Collaborative Team
• Public Safety enhancements are underway at Science Park
• Reflections from the ITS COVID-19 meeting
• Enhancing ITS culture through diversity recruiting