Staff movement - Promotions, retirements, and a few farewells

August 3, 2021

Dear Colleagues, 

The Department is pleased to announce the promotions and additional responsibilities for four Public Safety staff members. William “Bill” Goldbach is now Associate Director of Public Safety Systems and Tom Madera is the new Assistant Director of Security. In other good news, Kindra Graham will assume supervisory responsibility for the Central Alarm Station.
These promotions and new responsibilities take effect in July 2021.

Bill has been a member of Public Safety Systems since 2014. In that time, he has worked as a Physical Security Systems Manager and most recently as Associate Manager. Before Yale, Bill had a long and successful career as an Integrated Security Manager at Tyco and ADT. He led large teams of technicians installing and supporting sizable integrated security systems. In 2017, Bill received the Linda K. Lorimer Award for distinguished service for work on transforming the Access Control System.

His certifications include Axis Professional in Network Video, NICET Fire Alarm Systems, Milestone Video Management Design and Integration Engineer, Occupational Safety and Health Administration - OSHA 10, and International Foundation for Cultural Property Protection Certified Institutional Protection Manager.

Tom has served as a security manager at Yale since January 2019. Before Yale, he worked for 22 years at Eastern Connecticut State University, retiring as a lieutenant and second-in-command. He also served as their Accreditation Manager. Tom’s considerable background in accreditation and training will bring a varied skill set to his new position. He holds an M.S. degree in Administration of Justice and Security from the University of Phoenix. He attended the FBI National Academy, is a certified IPMBA Instructor, and serves as an associate faculty member at Post University.

Kindra Graham began her career at Yale in 2019 as a Security Manager that included supervising the Cultural Properties Monitoring Center and Transit Dispatch. Before Yale, she worked at Wesleyan University, where she served as a Public Safety Lieutenant, managing all Public Safety activities on a given shift. Kindra also worked closely with the Title IX Equity and Inclusion Office, providing detailed reports to the Community Standards Board. Before her employment at Wesleyan, the Alachua County Sheriff’s Office in Gainesville, FL, employed Kindra as a Telecommunicator/911 Operator then as an Alarm Specialist. She has a B.S. in Experimental Psychology from the University of South Carolina Upstate and is pursuing an M.S. in Higher Education Administration at New England College.

She is a certified ATIXA Level One Civil Rights Investigator, an Association of Public Safety Communications Officials (APCO) Certified Training Officer, and has also received certifications in CJIS, FEMA IS-00907 (Active Shooter), and FEMA ICS 2900, 100, 120, and 200. 

In other good news, we would like to welcome Shirley-Ann Feliciano, who was recently hired as our Compliance and Crime Analyst. Shirley-Ann has been interning with Public Safety since February through the New Haven Hiring Initiative. She has an M.S. in Criminal Justice from the University of New Haven.

In other staff movements, we would like to say farewell and good luck to Lisette Delgado, Sergeant Ken Hollie, and Officer Alex Rivera. 

Lisette has accepted a new position outside of Yale and will be relocating to the Midwest. We want to thank Lisette for her five years of dedication, expertise, and excellent management. Always upbeat, she will be greatly missed. 

Sergeant Ken “Tomahawk” Hollie is retiring after almost 30 years of service to Yale. In 1993, just one year after joining the Yale Police Department, he was promoted to sergeant. He is known for his leadership, support of his staff, jovial personality, and willingness to help both the Yale and New Haven communities on or off duty. We wish him well in retirement.

Also retiring this month is Officer Alex Rivera. Alex has been with the Yale Police for 20 years. We wish him well in the years ahead.

Join me in congratulating Bill, Tom, and Kindra, and welcoming Shirley-Ann. Also, in saying farewell and best of luck to Lisette, Officer Rivera, and Sergeant Hollie.
Ronnell Higgins, Director of Yale Public Safety & Chief of Police