Yale Shuttle Service—One of many transportation options

Do you wait a few extra minutes for your shuttle to arrive during your commute? Is your first-choice shuttle full upon its arrival? While the University continues its effort to deliver excellent in-person experiences for faculty, students, and staff, there are some lingering pandemic-driven snags affecting transportation services.

Currently, the shuttle program is servicing all routes, but it is experiencing capacity limitations during peak travel times: 7:00 to 9:00 a.m. and 4:00 to 6:00 p.m. This is primarily due to a driver shortage, which the transit team is working diligently to resolve in a hyper-competitive hiring market.

We understand that this situation may be frustrating to some commuters reliant on Yale’s shuttle service. In the interim, your patience and adaptability are welcome.

For those community members with some flexibility, we recommend the following transportation alternatives to improve your commuting experience during this unusual moment.

• Consider riding the shuttle during non-peak hours, which may offer more availability for riders by committing to a staggered schedule. If you haven’t already, sign up to receive service updates.
• Consider carpooling with friends, family, and colleagues. This option offers a variety of benefits, including discounted parking.
• Consider taking the bus via CTtransit. Yale offers pre-tax commuting discounts and other benefits for commuters.
• Consider taking the train. Yale offers pre-tax commuting discounts and other benefits for commuters, including a shuttle circulating between Union Station and central campus as well as West Haven station and West Campus.
• Consider using Zipcar. This car sharing program uses revolutionary technology to make the process of car sharing safe, easy, and convenient.

For those community members who live and work within a reasonably close distance between locations, we recommend the following transportation alternatives to improve your commuting experience while also decreasing your carbon footprint.

• Consider riding your bike. Yale is proud to be a Gold-level Bicycle Friendly University^SM, providing a bikeable campus for students, staff, and visitors.
• Consider walking if you live within reasonable proximity to your destination(s).

If Yale’s shuttle service remains your only commuting choice, but you are concerned about health-based safety, please find our safe riding protocols online.

We thank you for using Yale’s transit services and appreciate your patience while these pandemic-related challenges persist.