Change to how requests to access to ServiceNow assignment groups are managed

In ServiceNow, groups control access to the ServiceNow system and individual assignment groups or teams. Members of these assignment groups are responsible for processing tickets assigned to that team. You can use our Group Management form to submit requests for changes to group membership. This form was routing approval requests to the ServiceNow Development and Support team. Beginning on Friday, April 22, the form will send approval requests to the respective group manager and queue managers, thereby aligning the approvals with individuals better able to make access decisions.

We recommend that all Service Offering Managers validate their group and queue managers before Thursday, April 21, using the instructions in the Viewing ServiceNow Group Membership knowledge article. To change the individual designated as an assignment group’s manager, please contact the ServiceNow team. Please use the ServiceNow Group Management Request Form to make changes to the assignment group’s queue manager or members.