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ServiceNow Field Service Management application launched
May 11, 2023
Summary
The ServiceNow Field Service Management (FSM) application has officially launched. FSM is a resource management system for dispatching technicians that track equipment assets and consumables. The application will be used by Distributed Support Providers, Telecom, Audio & Visual Support, and Student Technology. The new module will improve overall customer satisfaction and standardize and simplify processes while helping to reduce downtime.
Details
FSM offers many capabilities for technicians in the field, such as a new mobile app, skill-based assignment routing, available inventory visibility, dispatcher workspace, how-to checklists, and many future enhancements like geographic routing and appointment booking.
Need Help?
For help with any service management topics, you can always send an inquiry to the IT Service Management team with questions.
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