Karen Polhemus is the senior director of the Operational Excellence (OE) team. In this role, Karen oversees the work of the Business Process Improvement and Organizational Change Management teams, who play a key role in identifying process and system improvements and facilitating major change initiatives at the University. OE engages with the community through project teams, as consultants for improvements and change, and working with individual subject matter experts.
Prior to coming to Yale, Karen served as chief Information officer at Canberra Industries, a global manufacturer of radiation detection equipment, and spent ten years at Yale New Haven Hospital implementing and supporting the hospital’s networks. Karen earned her Bachelor’s degree in Business Administration from Albertus Magnus and has completed master’s level work in Organizational Development.