As the Associate CIO for IT Support Services, Ryan has oversight over various groups which offer client support for the campus academic, research, and operational community. His portfolio encompasses the ITS Help Desk and Student Technology Collaborative (STC); Faculty and Staff Support; Telecomm, Unified Communications and A/V Systems Design; Classroom Technology and Event Support; Data Center Operations; and Campus IT Partner Support..
Ryan previously served as the Senior Director, Enterprise Reporting & Analytics, with responsibility for the services and technologies supporting the University’s data integration, reporting and analytical needs, joining data across Human Resources, Finance, Research Administration, Student, Faculty, the Office of Development and others. Ryan joined Yale in August 2012 as Program Director, Workday@Yale, with delivery responsibility for Yale’s multiyear implementation of Workday for HR, payroll and financials.
Prior to joining Yale, Ryan served as a director of IT at global health insurer Cigna. At Cigna, Ryan led large multisite development and production support teams supporting Cigna’s administrative systems. From 1997 to 2001, Ryan was a management consultant serving a broad spectrum of industries including supply chain management, marketing and merchandising, and printing and publishing.
Ryan graduated with a bachelor’s degree in Management Science and Information Systems from The Pennsylvania State University.