Service Quality

Browse recent articles that relate to one of three organizational priorities established by Information Technology at Yale.

October 14, 2021

Important changes are being made to the amount of time Yale will retain Zoom recordings. Please take the appropriate actions now to ensure you retain access to your critical recordings. The IT support teams are here to assist as you take the steps to extend retention of your Zoom cloud recordings.

Effective November 1, 2021, Yale University will implement a new cloud storage retention policy for all Zoom recordings.

October 14, 2021

On Thursday, November 18, the Yale Information Security Office (ISO) will be releasing an updated version of the NetID Management Tool.

Members of the Yale community will notice several changes to the NetID activation and password reset processes:

October 14, 2021

A new training module for the FY22 ITS Balanced Scorecard is live in TMS. This course was developed in support of our FY22 balanced scorecard goals and takes approximately 15 minutes to complete.The rollout of this training is aligned to coincide with FY22 goal-setting, which should now be completed.

September 9, 2021

The team that keeps Yale connected is at it again. Yale IT staff are steadily assessing and developing recommendations to enhance the technology in meeting rooms across Yale’s campuses. Ensuring that meetings can be held successfully from any location is one of the many ways Yale IT has been preparing for the community’s return to campus.

September 9, 2021

Enterprise Monitoring provides multiple tools and solutions to help monitor the availability and health of your systems and services. To help community members know what services are available and how to use these tools, we host multiple recurring meetings. Every Tuesday we run an Enablement Session and open the floor to anyone with an Enterprise Monitoring question. Every 2nd and 4th Thursday we run a Coaching Session focused on tool training and solving for real world monitoring needs.

September 9, 2021

In early 2021, ITS Cloud Engineering completed the initial configuration of Google Cloud Platform (GCP) for low-risk data and began offering projects in Yale’s GCP organization to early adopters. GCP is now included as part of the Cloud Support service offering.

September 9, 2021

Summary

  • Yale ITS is partnering with the Office of Public Affairs & Communications on a multi-year project to transition YaleSites, Yale’s web-publishing service, hosted on Drupal 7 to an upgraded version—Drupal 9.
  • The upgrade will be available to all current YaleSites administrators and departments currently hosting websites on other platforms. (This service is not available to organizations within the Yale School of Medicine.)
August 12, 2021

As part of the Paperless Office initiative, the Health Sciences Information Services (HSIS) and Telecommunications teams have collaborated to transition several departments from paper-based faxing to electronic faxing with RightFax.

August 12, 2021

Show your click with caution pride!
(August 23-27)

Ready to get in on some cybersecurity awareness action and have a chance to win some cool swag? Join us for two upcoming contests in August!

August 12, 2021

Working on an aggressive timeline, over 1,400 Cisco phone systems were successfully installed, replacing all Nortel, Avaya, and Cortelco telephones. Focused on the Amistad and Seamco buildings, The Anlyan Center, 2 Church Street South, 100 Church Street South, and 40-60 Temple Street, the work to replace the legacy PBX equipment began in March and came to a close in July.

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