Service Quality

Browse recent articles that relate to one of three organizational priorities established by Information Technology at Yale.

July 22, 2021


  • All PaperCut printers/copiers will be unavailable from 7:00 - 9:00 a.m. on Sunday, July 25, 2021.


Yale ITS will perform planned maintenance on the PaperCut service from 7:00 - 9:00 a.m. on Sunday. Printing through PaperCut will not be available during this time.

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Please check the IT system status page for updates.

July 8, 2021

**** Rescheduled****

ITS has rescheduled the transition of the on-premises mail relays to the Microsoft cloud to occur from July 27 - 29. This change will improve mail security, reduce complexity, and decrease the overall cost of the mail service.

July 8, 2021

The Portfolio Management Office (PMO) has been busy working with many partners to make governance more visible to the community. Two tools now available from the PMO Sharepoint site are the Long-Range Plan and the IT Governance Dashboard.

July 8, 2021

ITS achieved another critical step to reduce security and operational vulnerabilities by eliminating their Windows Internet Naming Service (WINS) servers, a legacy name resolution technology that Domain Name System (DNS) replaced over 20 years ago. The use of WINS servers increases the University’s risk for potential cyber-attacks.

July 8, 2021

As Yale students, faculty and staff prepare to return to in-person activities on campus, many are taking stock of what was learned during the COVID-required socially distanced environments and finding ways to leverage those lessons to enhance teaching and learning in the coming academic year. One such lesson involves the Department of Music and a vastly upgraded data network in their College Street home building, Yale’s Stoeckel Hall.

July 8, 2021

The Graduate Student Funding Project (formally known as the GSPS Project) is underway to replace Yale’s custom GSPS system, built in 1995. The new system will feature improved utilization of the Student ERP system (Banner), the HR and Finance ERP system (Workday), and a newly developed data mart.

June 24, 2021

The 2020-2021 academic year has been quite a roller coaster – testing of our perseverance and resolve, testing of our societal norms and tolerance, testing of our global public health system, and testing of our ability to leverage technology as a business continuity model for all that we do at Yale. While there have been moments of pain, you have risen to the challenge and been a lynchpin in supporting Yale through the last year.

June 24, 2021

**** Note: This work was rescheduled to occur between 9:00 a.m. on Tuesday, July 27, and 6:00 p.m. on Thursday, July 29.

ITS is transitioning on-premises mail relays to the Microsoft cloud from July 6 - 8. This change will improve mail security, reduce complexity, and decrease the overall cost of the mail service.

June 10, 2021


ITS is decommissioning their central Windows Internet Naming Service (WINS) servers.

May 26, 2021

Microsoft is retiring Skype for Business in July. Related to this effort, on May 21, ITS decommissioned all of Yale’s Skype for Business accounts to prepare for this change, and the University moved to Microsoft Teams tools to support chat and online calling. ITS migrated over 1600 Skype for Business users successfully to Microsoft Teams from January through May.