Service Quality

Browse recent articles that relate to one of three organizational priorities established by Information Technology at Yale.

November 9, 2023

The November IT Leadership Team meeting covered three main topics: ITS organizational updates, the life-cycle refresh (LCR) program, and an update on the Dataverse project.

October 12, 2023

The Community of Practice (CoP) for Salesforce Professionals is hosting a learning and knowledge event.

This CoP will host a full-day Salesforce learning event on Wednesday, November 1, from 9 a.m. - 4 p.m. Anyone interested in attending is encouraged to register to reserve their spot (requires login), and please join us in person at 165 Whitney Avenue, Room 2420. Breakfast and lunch will be provided, and parking is available.

October 12, 2023

YaleSites has undergone a transformation and is now open to those ready to rebuild their websites! Visit yalesites.yale.edu to:

October 12, 2023

The Operations Portfolio Management Office (OPMO) requires a dedicated staff to support key Operations strategic initiatives, deliver positive outcomes, and help teams achieve the university’s mission. Under the leadership of Lisa Sawin, the OPMO has expanded to include Directors James Helbling, Jessica Kunstman, and its newest addition, Kendra Frank. Together, these highly committed and accomplished leaders have a combined 52 years of experience!

October 12, 2023

In October, Belonging at Yale invites us to “Be Open to Learning About Accessibility” as part of its celebration of Disability Awareness Month. To honor the occasion, we caught up with digital accessibility expert Michael Vaughn from the ITS Digital Accessibility Team, and he shared a few thoughts on what we should know and do to celebrate this month.

October 12, 2023

This month’s IT Leadership Team meeting included presentations on the IT Early Career programs, Yale’s Data Governance journey, and the change in Yale-provided cell phone policy for ITS employees.

September 14, 2023

The Health Sciences at Yale has a tradition going back over 100 years. Comprising of the Schools of Medicine, Public Health, Nursing, and the clinical services offered by Yale Health and Yale Medicine, it represents over 80% of the research and nearly half of the overall operations for the university. The nature of health education, research, and clinical services results in some unique underlying technology needs.

September 14, 2023

Do system logs get the respect they deserve? No, they do not! But this disrespect is not due to a lack of trying or caring. Sometimes, even the lowly system log needs a hand-up. Oft-relegated to the mundane grind of recording everyday IT life, it gets little love and nurturing. Sure, we use it to track performance trends that help us optimize cost, scale, and operation. We frequently make it the first stop when troubles arise. And we celebrate the individual who finds that nasty bug that was wreaking havoc on the entire service.

September 14, 2023

In 2019, President Salovey tasked Yale IT with converting aging network architecture across all Yale-owned buildings to the Next Generation Network (NGN). The goal was to complete this multiyear transition within six years. However, the project team has made remarkable progress and pace in recent months, with significant accomplishments and improvements documented in FY23.

What’s been completed?

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