Service Quality

Browse recent articles that relate to one of three organizational priorities established by Information Technology at Yale.

January 21, 2021

Yale researchers and community members working with sensitive data now have two options to meet their computational needs.

Spinup Data Enclave

Yale researchers and community members can now benefit from the Spinup Data Enclave, launched in late October. The platform, developed in partnership with ITS and YCRC, is highly secure and compliant, offers unlimited storage, and provides on-demand compute capabilities with automatic access to data. Learn more about Yale’s Spinup Data Enclave.

December 22, 2020

John opened the meeting by acknowledging that the semester was winding down, with the undergraduates having moved out and final exams concluding. Overall, he felt that the semester was successful, including the achievement of the university’s operational goals as well as a very low infection rate. IT staff contributed many advances to online learning, work from home initiatives, and supporting public health measures during this time.

December 22, 2020

The Leadership Team met on Wednesday, December 16 and reviewed the following projects and updates:

The Cultural Heritage Project

Jeff Campbell and Yale’s Cultural Heritage Metadata Project Director, Dr. Rob Sanderson, provided an update on Yale’s Cultural Heritage IT collaboration, which includes four core organizations: Yale Center for British Art, Yale University Art Gallery, Peabody Museum of Natural History, and Yale University Library.

December 10, 2020

At the start of the meeting, John noted that the on-campus phase of fall semester was nearly over, thereby reducing the demand for on-campus support services. He asked staff to “take a deep breath and give yourselves a big round of applause for successfully achieving what we set out to do: restoring the academic opportunity for the majority of our students, returning research to full productivity, and resuming all of our clinical operations.

December 10, 2020

The Service Now Development and Support team is planning on upgrading the Service Now Platform to the newest version, Paris, in the January timeframe.

The primary goal of the ServiceNow upgrade is to bring the platform forward to the most current version and take advantage of new features. A few of the new features that will be evaluated after the upgrade include:

December 10, 2020

The Leadership Team met on Wednesday, November 18 to discuss the following projects and updates:

Long Range Planning (LRP) Update

When John Barden joined the organization in 2017, the University was seeking a strategic model for IT services and support. In partnership with IT colleagues, the FY2018-2022 strategy was developed, with three “strategic anchors” driving this work: One IT at Yale, Service Quality, and Workplace of Choice.

December 10, 2020

Microsoft is retiring Skype for Business in July 2021. The University is moving to Microsoft Teams to support chat and online calling. ITS is piloting the transition, beginning today, Thursday, December 10, to be followed by other areas, by department, continuing through early Spring. Personal Skype accounts are not affected by this transition.

ITS staff who attempt to login to Skype, beginning today, Thursday, December 10, ITS staff will see a message appear redirecting them to Teams.

November 12, 2020

The Enterprise Monitoring project conducted an extensive proof of concept (PoC) with three vendors this past winter. After evaluating feedback provided from all ITS departments and involved IT partners, we announced in the spring that Dynatrace was selected as Yale’s core Enterprise Monitoring system.

October 29, 2020

In spring 2021, Yale College will be the first school at Yale to go live with Leepfrog PATH, a new registration application that will replace Online Course Selection. The new mobile-friendly software offers improved accessibility over the aging current technology. In addition to streamlining the registration process by eliminating a wet signature requirement, PATH will also allow Yale to leverage more baseline features in the student database.

October 29, 2020

The Leadership Team met on October 28 to discuss the following projects and updates:

Time Tracking Update

Ron Lipkins announced that the Workday Time Tracking and Absence project, which was initiated to replace an outdated (MyTime) Kronos system, will launch in June 2021. The introduction of Workday Time Tracking and Absence will impact 13k employees, and will offer greater efficiency, effectiveness, and opportunities to continuously improve service delivery.