On Saturday, June 24, at 7 a.m., a construction crew working on the third floor at Arthur K. Watson (AKW) on 51 Prospect Street accidentally damaged a sprinkler head. This caused water to cascade down to the networking closets on three floors, resulting in networking equipment failing.
In partnership with other teams, ITS worked through the weekend to assess and repair the damage. New equipment was gathered from a warehouse location and brought to the building. By Sunday afternoon, the network was back online, prior to the start of the workweek.
Earlier this week, the Information Security Office shared a communication inviting the IT at Yale community to our upcoming focus groups. In case you missed it, we hope you’ll join us.
The Minimum Security Standards (MSS) and Security Planning Assessment (SPA) are two key aspects of the Yale Information Security Program.
The existing student platform, Yale Hub, will replace the student self-service portal, Student Information System (SIS), sis.yale.edu on June 15, 2023. All self-service pages currently available in SIS are already accessible via the Yale Hub. This is the final reminder that links to sis.yale.edu should be updated to yub.yale.edu.
Students who still have sis.yale.edu bookmarked will be redirected to Yale Hub.
This summer, Information Technology Services (ITS) is introducing a new service, the Bulldog Computer, a new flexible and secure computing platform that replaces the current Yale pre-configured computer options.
Faculty or staff needing a new computer will receive a customized experience, delivered more quickly and ready to use out-of-the-box.
In April, the Information Security Office (ISO) launched its new campaign, Bee SAFE, Not Sorry about our shared responsibility to report suspicious cyber activity. On the latest episode of the Bee Cyber Fit podcast, get the insider scoop on incident reporting from Jeremy Rosenberg, CISO.
The ServiceNow Field Service Management (FSM) application has officially launched. FSM is a resource management system for dispatching technicians that track equipment assets and consumables. The application will be used by Distributed Support Providers, Telecom, Audio & Visual Support, and Student Technology. The new module will improve overall customer satisfaction and standardize and simplify processes while helping to reduce downtime.
To empower our Service Owners, Offering Managers, and Helpdesk leadership to make well-informed, data-driven decisions and mature their services, Service Management will enhance ServiceNow’s incident categorization options. This enhancement will allow ITS to arrange incidents into categories to track similar incidents related to our services. Currently, we do not have suitable incident categories to enable the building of dashboards supporting those data-driven decisions.
