Service Quality

Browse recent articles that relate to one of three organizational priorities established by Information Technology at Yale.

October 15, 2020

Last week, the Central Authentication Service (CAS) was updated with a new look, in order to meet Yale’s usability and accessibility guidelines. As a reminder, your present NetID login credentials will remain the same.  

The new screen design

An example of the new screen design is provided. 

Preview of new CAS screen for Fall of 2020

October 15, 2020

The Yale School of Management (SOM) Development and Alumni Relations Office has been collaborating with ITS since January 2020 on a digital experience discovery project focused on understanding the needs of SOM alumni and what it is they are looking for from a digital experience with the school. The SOM team reached out to ITS for support as they are looking for a new platform that will simplify the SOM alumni user experience enabling alumni to more easily connect and engage with the school.

October 15, 2020

The Student & Academic Support Systems (SASS) team has supported automated, custom admissions data integrations for Yale College, the Graduate School, and all the professional schools for about a decade. These admissions departments utilize vendors like Common Application, Slate, WebAdmit, AMP, AMCAS, CASPA, SOPHAS, and more to collect admissions applications, make admissions decisions, and finally export data into Banner. Custom Banner data integrations have been developed over many years for different schools, with different data requirements, and different file type layouts.

October 15, 2020

In summer 2021, Workday Time Tracking and Absence will replace MyTime/MyTime Lite (Kronos) as the system used to track time worked, requests for time off, and time off accruals. This unified, modern system will streamline the time tracking process and provide new reports that help manage staff time. This project will impact all staff including temporary and casual workers as well as faculty that manage staff.

October 15, 2020

Need to manage your queue on the go? Want to quickly update your tickets? Need to provide some information to the individual you are helping while walking to your next meeting? Use the newly updated ServiceNow Mobile Agent Application.

The newly updated Mobile Agent application is able to provide you access to your tickets on-the-go. This includes:

October 15, 2020

IT’s Salesforce Applications & Support team partnered with Yale Health to deliver a custom contact tracing, isolation, and quarantine tracking application for Yale Health plan members, including students, faculty, staff, dependents, and other members of our University community.

October 1, 2020

The Leadership Team met on September 30 to discuss the following projects and updates:

Salesforce App for Contact tracing, Isolation, and Quarantine

Dave DeMichele shared an overview of the Salesforce App his team developed within two weeks to support the University’s COVID-19 data reporting needs.

August 20, 2020

We have introduced a new, simplified method for requesting the creation of a Microsoft Teams site. Once inside the Microsoft Teams app, locate the navigation bar, and select the Request-a-Team option. If you do not see this, you may need to select “more options” to view this. Complete the form to submit the request.

July 9, 2020

As part of the Student Information Systems (SIS) Programs initiative, the Student Systems team has been working diligently to improve service quality for several applications that serve students, faculty, and staff. One such application, launched for use with the March 2020 billing cycle, is YalePay.

June 25, 2020

Each year there are hundreds of requests for IT services submitted via a variety of methods including email, phone, webforms, and through ServiceNow standard requests. Regardless of the submission method, a follow-up contact may be needed to answer some additional questions, sometimes resulting in delays in fulfilling these requests.

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