Service Quality

Browse recent articles that relate to one of three organizational priorities established by Information Technology at Yale.

May 11, 2023

Digital Accessibility at Yale: Global Accessibility Awareness Day (GAAD) marks its 12th anniversary on Thursday, May 18. To celebrate, Yale’s Digital Accessibility Team is hosting a presentation and trivia with prizes. We will discuss what’s new in WCAG 2.2, why the criteria are important, and how they apply to Yale.

April 13, 2023

The IT Service Management team has been partnering with Disaster Recovery, Business Continuity and Security to provide Application Recovery Tiers Training throughout the month of April.

April 13, 2023

Summary

The existing student platform, Yale Hub (yub.yale.edu), will replace the student self-service portal, Student Information System (SIS), sis.yale.edu, in June. All self-service pages currently available in SIS are already accessible via the Yale Hub. Effective immediately, any links to sis.yale.edu should be updated to yub.yale.edu.

April 13, 2023

The following highlights were provided by IT Leaders on March 23, 2023:

Cybersecurity Awareness Journey

Jessica Flower, Associate Director for ISO Policy and Awareness, reviewed how her team has increased awareness and inspired action around Cybersecurity at Yale.

From an initial assessment by Accenture in 2019 to a subsequent one in 2022, Yale has exceeded its peers in its ability to drive cybersecurity accountability across the business. How did the team make this happen? Flower outlined the steps her team took to make progress, including:

March 9, 2023

On Wednesday, March 15, the Information Security Office (ISO) will publish a reorganized version of Yale’s Minimum Security Standards (MSS). The purpose of this reorganization is to improve comprehension and reduce redundancy. No standards or requirements are changing.

What is changing?

February 9, 2023

The ServiceNow team has released our Citizen Developer Program. What is a citizen developer program? The program puts you in the driver’s seat by allowing you to build your own forms. It includes no-code/low-code tools and templates to help get you started, and the ServiceNow team will aid with the process, start to finish.

February 9, 2023

In April 2021, Yale College launched a new registration system and pivoted to an earlier calendar for registration. Since that release, when Yale College registration opens each term, students take thousands of real-time actions that directly hit the student systems database. The fall 2022 add/drop window produced the most sustained period of database load to date.

March 9, 2023

Yale ITS previously announced that ServiceNow’s Field Service Management application would launch in March. The Field Service Management Application will now launch in mid-April. The new launch date allows sufficient time to conduct training while avoiding a conflict with our Student Technicians’ spring recess.

February 9, 2023

On February 6, IT leaders met at West Campus to review the status of eleven Balanced Scorecard (BSC) goals, listen to a panel discussion, understand emerging expectations for FY24, learn about a book inspiring the Senior Leadership Team, and network. The session connected IT colleagues across the University and re-invigorated efforts to achieve established goals.   

January 12, 2023

Sunday, January 8, marked the successful culmination of over three months of analysis and planning after outages impacted Yale’s wired and wireless computer network. Yale IT and over 90 partners spent seven and a half hours on that day conducting resilience testing. This was done to reduce the potential for widespread future outages and maintain IT’s commitment to Service Quality.

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