Bright Horizons Care Advantage

This service is available for Yale University Faculty, Managerial and Professional staff, Postdoctoral Associates, Postdoctoral Fellows, Clerical & Technical, and Service & Maintenance employees.

Register for Back-up Care

Whether you’re experiencing a breakdown in your regular child care, looking for an after-school sitter, have adult/elder care needs, or need someone to walk the dog – Bright Horizons Care Advantage® is here to support. You are eligible for 40 days of subsidized back-up care through Bright Horizons for the calendar year 2021. There is no carry over of days from calendar year 2020.

Bright Horizons Crisis Care is currently activated through December 31, 2021. This offers the additional option to secure in-home care (not a school or childcare center) from within your own personal network and receive a reimbursement of $100 per day. The use of Crisis Care days counts towards your overall backup care allotment. For additional details, take the guided tour or read the Crisis Care FAQsThe submission deadline for the 2021 Crisis Care Assist reimbursement requests is 11:59 p.m. on December 31, 2021.

New Help Feature

Submit a support question through our new email Help desk on the back-up website – you will be contacted within 48 hours of your request. 

Back-Up Child and Adult/Elder Care

The Bright Horizons Care Advantage® program provides 20 days of back-up care for your children and/or adult/elder relatives when regular care arrangements fall through and you need to get to work. Copays are $25 per child per day with a maximum of $30 per family per day for center-based care. All in-home care is $6 per hour with a four hour minimum and a ten hour maximum per day. Use back-up care for:

  • Urgent or planned back-up child care
  • Adult and elder back-up care needs
  • School or regular center closings
  • You or your spouse are recovering from surgery or an illness
  • Your parent or adult loved one needs care in their home – anywhere throughout the U.S.

Nannies, Elder Care, Pet Care, and More

The Bright Horizons Care Advantage program also offers a free membership to the most comprehensive online care database with proprietary matching technology for full-time, evening, weekend, and pet care.* You have access to:

  • Self-selected, pre-screened caregivers for your family and pets
  • Elder care, planning support and referrals
  • Discounted tutoring, test prep, and homework help
  • Preferred enrollment access and exclusive tuition discounts at participating child care centers nationwide

*Employee is responsible for any related cost with this program

Register for Back-up Care (based on your job category)

Register Online, by Phone or via the Mobile App

To register for the first time, take the following steps

  1. Go to the Bright Horizons registration page.
  2. Complete the registration form.
    Note: For the zip code field, use the zip code that you use for Yale benefits.
  3. Once you are in the site, look at the radio buttons under Browse Benefits for the topic you are interested in.

Call 877-BH-CARES (242-2737to speak with a care consultant 24/7. 
Via Mobile App – search “Back-Up Care” in the App Store or Google Play to download.

Register Online, by Phone or via the Mobile App

To register for the first time, take the following steps

  1. Go to the Bright Horizons registration page.
  2. Complete the registration form.
    Note: For the zip code field, use the zip code that you use for Yale benefits.
  3. Once you are in the site, look at the radio buttons under Browse Benefits for the topic you are interested in.

Call 877-BH-CARES (242-2737to speak with a care consultant 24/7. 
Via Mobile App – search “Back-Up Care” in the App Store or Google Play to download.