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Airline Policy
| Airline | Changed fees waived | Name changes allowed | Ticket validity extension | Refunds | Notes | Date Updated |
|---|---|---|---|---|---|---|
| Alaska Airlines | Tickets purchased on/before February 26, 2020 for original travel dates March 9, 2020 - December 31, 2020–One year from the original travel date.
Tickets purchased between |
Will work with airline on case to case basis. | One year from the original travel date. | To qualify for a refund to your original form of payment, you must have an active reservation on the impacted flight. If you voluntarily canceled your trip and received a future travel credit before the flight cancellation, you are not eligible for a refund. | 8/11/20 | |
| American |
Global Flexibility Waiver for tickets issued by September 30, 2020, with travel through December 31, 2020, as well as unused tickets that expire by September 30, 2020: Ticket Validity extended to December 31, 2021 + 1 waived Change Fee |
Free name changes for contracted corporate customers, including Business Extra or OnBusiness:
3 Free Name Changes on any ticket purchased by September 30, 2020 |
Tickets expiring between March 1 and September 30, 2020, the value of your unused ticket can be used for travel through December 31, 2021. | Allowed if flight is cancelled | AA will notify passenger 24 hours in advance as more customer begin to fly & aircraft becomes busier & move them without fee or receive a travel credit without change fee’s. | 8/25/20 |
| Amtrak | Waiving fees | 4/17/20 | ||||
| British Airways | “You can cancel and claim a voucher to the value of your booking, valid for travel until 30 April 2022 if you:
booked before 3 March 2020 and are due to travel between now and 30 September 2020 |
Effective 19 May 2020, British Airways is extending greater flexibility to existing or new Corporate & On Business bookings with the ability to accommodate one free name change in travelers’ name. | Vouchers can be used as payment, or part payment, for a future booking. A voucher must be redeemed for travel on flights taken within 12 months from the departure date of the first flight in your original booking, and the new trip (departure and return) must be fully completed within that period You will receive your voucher by email within seven days of your application. | 8/11/20 | ||
| Delta Virgin Atlantic Air France-KLM |
Change fee Travel Exception policy has been extended to include tickets issued through September 30, 2020 for up to a year from the date of purchase. Travelers whose plans have been impacted by schedule changes or want additional reassurance about upcoming travel, we’re also providing greater flexibility to re-book travel through Sept. 30, 2022. Eligibility includes those who have:
|
Applies to tickets issued on or before September 30 for domestic travel from March 1 through September 30 and international travel from Feb. 25 through June 30. The tickets must have been issued with a corporate ticket designator. Tickets on Virgin Atlantic or Air France-KLM ticket stock must have a U.S. point of sale. | Both the international and the U.S. 50 Domestic Travel Exception Policies will now allow for multiple changes to tickets, allowing even more flexibility in the event plans continue to change. Also, qualifying tickets for Corporate, MSA, and SkyBonus accounts will now receive unlimited complimentary name changes | We are extending Medallion® Status and other travel benefits for SkyMiles® Members | 8/20/20 | |
| Jet Blue |
Waiving change/cancel fees for customers with existing bookings made through October 15. If you choose to rebook, you can do so on any flight through the end of our schedule. Fare difference may apply. If your flight is cancelled by JetBlue and you had a confirmed reservation at the time of cancellation, the following options are available: Travel on the next available JetBlue flight at no additional charge Receive a JetBlue Travel Bank Credit, valid toward future air travel on JetBlue Receive a refund to the original form of payment if your flight cannot be rebooked within 2 hours (120 minutes)” |
Waived (waiver code WXB6KALE20) for original travel dates through May 31, 2020. Rebook travel till January 4, 2021. Travel Bank credits issued after June 30, 2020 will expire 12 months from their date of issue. |
If you have a Travel Bank credit from a previous flight purchase that is expiring between February 27, 2020 and June 30, 2020 it will now expire December 31, 2020. Travel Bank credits issued between February 27, 2020 and June 30, 2020 for flight purchases will now have an 24-month expiration period as opposed to the typical 12 months. Travel Bank credits issued after June 30, 2020 will expire 12 months from their date of issue. |
If your flight is cancelled by JetBlue and you had a confirmed reservation at the time of cancellation, the following options are available: Travel on the next available JetBlue flight at no additional charge Receive a JetBlue Travel Bank Credit, valid for 24 months from the date of issuance Receive a refund to the original form of payment if your flight cannot be rebooked within 2 hours (120 minutes) |
8/11/20 | |
| Southwest | Working on issue with airline | Customers’ funds that have expired or will expire between March 1, 2020 and September 7, 2020, will now expire September 7, 2022. Any travel funds created because you cancel a flight between March 1 – September 7, 2020, will expire September 7, 2022. | 8/11/20 | |||
| United | Effective August 31, 2020, no change fees on most Economy¹ and all premium cabin tickets when you travel within the U.S., Puerto Rico, and U.S. Virgin Islands. Also extending waiver for new tickets issued through December 31, 2020, to permit unlimited changes with no fee. This policy applies to all ticket types issued after March 3, 2020 and is valid for domestic and international travel. Starting January 2021, will let customers with tickets of all fare types to fly same-day standby for free. | 2 | Any travel funds created because you cancel a flight between March 1 – September 7, 2020, will expire September 7, 2022. | Starting June 6, eligible customers can request a refund back to the original form of payment if their itinerary was impacted by a schedule change that causes a delay of 2 or more hours or a flight cancellation where no protection is available | 8/31/20 |
Further information for other airlines can be found on the Egencia website.
Note Regarding Refunds
Policies are changing even with flights that have been canceled by the airlines. While the U.S. Department of Transportation last week put airlines on notice that they are required to offer refunds if a flight is canceled or changed outside a reasonable window of time, airlines still are fiddling with that window or are looking at such options as providing vouchers that eventually revert to refunds should they not be used. Some regulators outside of the U.S.—such as in the Netherlands, Canada and Colombia—have modified requirements to allow for vouchers, at the urging of the International Air Transport Association.