Yale Transit FAQs
Yale Transit is committed to providing safe and efficient transportation for the Yale community. To ensure a smooth experience, we offer the following reminders:
Shuttle drivers will pick up and drop off passengers exclusively at designated shuttle stops. If you are not at an official stop, please wait for the next shuttle at the nearest designated location. For everyone’s safety, drivers are only able to pick up passengers at designated stops per their safety regulations. This policy helps maintain safety and efficiency for all riders.
Track shuttle locations, view routes, and get real-time updates on estimated arrival times using the Downtowner web app. Visit routes to access this feature.
Every shuttle is equipped with a QR code for passengers to provide feedback. We value your input and encourage you to share your thoughts on how we can improve your experience.
Drivers are permitted up to 10-minute breaks during shifts. During breaks, shuttles will display “Out of Service” signs and temporarily disappear from the tracker. Shuttles may pause at designated areas to prevent route stacking. Passengers may ask drivers for estimated departure times.
Accessible Transit (AT) passengers and their Personal Assistants (PAs), if applicable, must be present at the designated stop when the vehicle arrives. AT vehicles will wait for a maximum of 3 minutes before departing. If missed, passengers will need to rebook their ride.
While drivers cannot physically assist passengers or handle personal belongings, they are trained to provide support by opening doors and engaging ramps for accessibility needs.
For additional transportation needs for circulating community members around campus and service updates, use the Downtowner Accessible Transit app or contact dispatch at (203) 281-5470 (Prompt 1). You can also track your ride live using the app.
If you have questions about delayed transportation services? Our friendly team is here to help! Reach out to our dispatch center at 203-281-5470 Prompt 1 for assistance. Together, we can make transit stress-free and enjoyable.
Thank you for helping us create a safe transit environment. Your cooperation ensures a reliable service for everyone in our Yale community!