Yale Travel Management
New Travel Resource: Yale’s Preferred Supplier Portal
Yale’s Preferred Supplier Portal is now available—offering trusted, policy-aligned alternatives to support your business travel needs when World Travel/Concur may not be the best fit. Read more.
Brazil Visa Requirement for U.S. Citizens
Starting April 10, 2025, U.S. citizens will need a visa to enter Brazil for tourism or business. Read more.
Guest Bookings on Amtrak in Concur
Guest bookings for Amtrak are temporarily unavailable in Concur T2 and must be made directly through Amtrak or a World Travel agent until the new guest booking functionality launches in October 2025. Read more.
Yale Expands Flight Options in Concur with NDC
Yale has enabled New Distribution Capability (NDC) in Concur, giving travelers access to more flight options with dynamic pricing and personalized offers. Read more.
TSA Finalizes May 7 Real ID Enforcement Deadlines
Starting May 7, 2025, TSA will enforce Real ID requirements for domestic air travel. Read more.
Electronic Travel Authorization
Beginning January 8, 2025, U.S., Canadian, and non-European travelers must obtain an Electronic Travel Authorization (ETA) before entering or transiting through the UK. Read more.
World Travel is Yale’s preferred travel agency
Yale’s designated World Travel agent team is trained on Yale policy and familiar with our program. They are available during regular business hours, Monday through Friday, from 8:00 a.m. to 6:00 p.m., excluding major holidays.
Outside of these times, calls will be forwarded to the After Hours team, who are available 24/7/365. This team services all World Travel clients. They have reference guides for each client, but they will not know us the way our designated team does. We know there are times when you must call outside of regular business hours, but your experience will be much improved if you can speak with someone from the Yale designated team.
Additionally, Yale is charged $25 for each call to After Hours. At this time, those calls are absorbed in the Yale Travel budget.
World Travel
833-780-1302 (US)
484-624-6988 (International)
Trip assistance: Option 1 (M-F, 8:00 am – 6:00 PM ET)
Concur navigation: Option 2 (M-F, 8:00 am – 8:00 pm ET)
Email World Travel
Yale Travel Management
Email Travel
Questions/Feedback form
Booking general travel
- Access the Booking Guide
- Check out answers to frequently asked questions.
- Access World Travel/Concur.
- Complete your Profile.
- Begin the booking process by identifying your “Funding Source” as “Non-Federal Sponsored Business Travel.”
- Search for and choose flights, hotel, car, etc.
- Complete the booking and payment process.
- Submit your expense report, attaching your “Trip Confirmation,” which will be emailed to you.
Booking federally sponsored travel
- Review our training resource for booking online.
- Check out answers to frequently asked questions.
- Access World Travel/Concur.
- Complete your Profile.
- Begin the booking process by Identifying your “Funding Source” as “Federal Funds.”
- Search for and choose flights, hotel, car, etc., identifying any FAA/Open Skies exceptions your choice requires.
- Complete the booking and payment process.
- Submit your expense report, attaching your “Trip Confirmation,” which will be emailed to you.
Profiled users can book for guests with Guest Access. Submit a reqeust via Yale Travel Questions/Feedback form if you require Guest Access.
Guests booking for themselves must contact World Travel to book with an agent (see World Travel FAQs).
Professional & Grad Students have profiles in Concur, but they are inactive.
Process for activating these profiles for students who need to book Yale business travel for themselves or others:
Complete the request to activate the student profile via the request form: Questions/Feedback form
Must include:
- Graduation date
- Email address of advisor, business office, or person responsible for the travel
World Travel will book your meeting using live agents. To set up a meeting with World Travel, complete and submit the online form below. A World Travel representative will follow up with you to review your requirements for the meeting.