Yale Travel Management

Business travel services today

Many parts of the travel eco-system are currently reporting major issues. This includes airlines, airports, ground transportation companies, rail, and online booking tools, amongst others. We therefore expect extensive and major travel disruption today. While our Travel Consultants are standing-by ready to assist, we expect our ability to serve your travellers’ needs may be limited. The disruption has a down-stream effect on our booking management systems, making all aspects of travel management challenging.

Until the issue is resolved, if possible, we recommend:

  • Avoid travel unless essential.
  • Be patient when trying to contact us or any travel supplier.
  • Avoid all non-urgent contacts to allow the teams to focus on the most critical support items.
  • Consulting supplier websites for the latest information on flexible travel policies, and potential impact to your journey.

For urgent travel needs (within 24-48 hours), please expect that Travel Consultants may only be able to provide limited support. If you do need to contact our teams, please expect longer than usual wait times.

World Travel is Yale’s preferred travel agency

World Travel
833-780-1302 / 484-624-6988
Email World Travel
Questions/Feedback form

Yale Travel Management
Email Travel
Questions/Feedback form

Booking general travel

  1. Access the Booking Guide
  2. Check out answers to frequently asked questions.
  3. Access World Travel/Concur.
  4. Complete your Profile.
  5. Begin the booking process by identifying your “Funding Source” as “Non-Federal Sponsored Business Travel.”
  6. Search for and choose flights, hotel, car, etc.
  7. Complete the booking and payment process.
  8. Submit your expense report, attaching your “Trip Confirmation,” which will be emailed to you.

Booking federally sponsored travel

  1. Review our training resource for booking online.
  2. Check out answers to frequently asked questions.
  3. Access World Travel/Concur.
  4. Complete your Profile.
  5. Begin the booking process by Identifying your “Funding Source” as “Federal Funds.”
  6. Search for and choose flights, hotel, car, etc., identifying any FAA/Open Skies exceptions your choice requires.
  7. Complete the booking and payment process.
  8. Submit your expense report, attaching your “Trip Confirmation,” which will be emailed to you.

Profiled users can book for guests with Guest Access. Submit a reqeust via Yale Travel Questions/Feedback form if you require Guest Access.

Guests booking for themselves must contact World Travel to book with an agent (see World Travel FAQs).

Professional & Grad Students will have profiles in Concur in mid-August. Until then they should be booked as guest.

World Travel will book your meeting using live agents. To set up a meeting with World Travel, complete and submit the online form below. A World Travel representative will follow up with you to review your requirements for the meeting.

World Travel Meeting Request Form

Important Note: Yale has ended its relationship with Egencia. Travelers with existing travel will retain access to Egencia until July 30; there will be no further extensions.

It is crucial that you download any existing itineraries and receipts before this date. Yale Travel will not have access after July 30 and cannot assist you.

It’s important to note that if you have an existing trip that requires changes or cancellation after July 30, you must contact the airline, hotel, or car rental agency directly. Neither Egencia nor Yale Travel will have access to your trip and cannot assist you.

Egencia Contact Information:
1-669-288-7470
teamagents@customercare.egencia.com.

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