Technical Assistant III Grade D

    Clerical and Technical generic job description

    Family: Technical Support
    Job Code: 756

    Representative duties:

    • Coordinates the work in a unit. Serves as a principle source of information to client who have business with or interest in the units. Serves as a principle source of information on specialized reproduction techniques and equipment problems. May perform a range of reproduction functions
    • Oversees, instructs and coordinates production activities of other support staff
    • Demonstrates reproduction processes to other staff and visitors
    • Explains and describes use of specialized computerized digital conversion systems, scanners, imaging and camera equipment
    • Operates computerized microfilm digital conversion systems, scanners, imaging, and camera equipment
    • Reviews accounting records for accuracy and reporting. Prepares reports
    • Determines methods and materials for production. Reviews unit products for accuracy and completeness
    • Processes film according to archival standards. Converts materials to digital image
    • Sets up, tests, operates, disassembles, cleans, maintains, and repairs specialized equipment
    • Collects, compiles and evaluates time and production data. Prepares reports
    • Performs technical functions incidental to film and imaging activities

    The job duties listed above are representative and characteristic of the duties required and the level of the work performed in the job title. The duties will vary from incumbent to incumbent in the job title.

    Required knowledge:

    • Specialized college-level coursework or Associate’s degree; detailed but narrow knowledge in one or several work-related areas; substantial knowledge of broader field of learning
    • Extensive knowledge of a craft or trade
    • Limited acquaintance with business, accounting, or commercial procedures
    • Limited knowledge of University organizational policies and procedures generally; detailed knowledge of a narrow area of University academic, administrative or financial rules and procedures

    Required skills:

    • Extracts and compiles a range of data from written sources, from individuals by asking questions, or from one or several given databases, coding based on prescribed simple standards
    • Make routine use of a major library catalogue or reference database
    • Classifies material for filing; uses straightforward or complex filing systems
    • Applies, explains, or substantially revises complex, technical, or specialized material
    • Composes and proofreads or edits formal general correspondence, memoranda, short reports, or grant applications for internal or external circulation
    • Regular, skilled use of complex machines; responsibility for troubleshooting and maintenance necessary to ensure consistent operation at a high quality level; and/or sophisticated manipulation of a database
    • Performs one or several simple laboratory or scientific procedures that require some training, but that can be reversed or duplicated inexpensively; records results as necessary

    Office and administrative skills:

    • Keyboards letters, memos, and other moderately complex material
    • Formats, stores, and files data to generate basic pre-established reports
    • Schedules and coordinates appointments
    • Advises, screens and refers callers and visitors

    Experience, education, and formal training:

    • Six years of related work experience, four of them in the same job family at the next lower level, and a high school level education; or four years of related work experience and an Associate degree; or little or no work experience and a Bachelor degree in a related field; or an equivalent combination of experience and education

    Complexity and organization:

    • A wide variety of complicated tasks numerous processes or methods that require coordinating
    • Coordinating and organizing other people’s work is a primary responsibility of the job

    Interpersonal relations:

    • Ongoing involvement with others outside immediate work unit
    • Offers or obtains specialized information and provides assistance on complex matters
    • Understands and evaluates what is being said and responds with complex answers that may take time to give

    Supervisory guidelines:

    • Work may or may not be reviewed
    • Incumbent plans and schedules own work and/or work of others based on the understanding of supervisor’s broadly defined objectives and priorities; supervisor reviews work after completion
    • Supervisor provides instruction only in very rare instances

    Independent judgment:

    • Established procedures/policies govern some work situations
    • Regular exercise of independent judgment or initiative
    • Recognizes problems and chooses solutions from among several alternatives that are not necessarily governed by established procedures

    Leadership responsibility:

    • Work often requires incumbent to provide work guidance, instruction, or orientation of others
    • Primary responsibility is to distribute and monitor work

    Impact and consequence of error:

    • Work has some effect both outside work unit and outside the University
    • Errors are difficult to recognize and correct and can cause harm or financial loss to individuals, departments, and the University, or to other individuals and groups.

    Working conditions:

    • Occasional possibility of safety risks
    • Regular, multiple or conflicting demands, time pressures, deadlines, or emergencies
    • Regular sustained concentration
    • Considerable physical effort or a high degree of fine finger or hand dexterity

    Example 1

    General Purpose:

    Reporting, to the Manager of Customer Services & Marketing, serves as the principal source of information to faculty, staff and students about technology products. Serve as primary customer interface for site licensed statistical programs.

    Essential duties:

    • Maintain up-to-date knowledge of the latest trends and technical requirements of computers, digital input devices, telephony, printers, video and teleconferencing equipment and software
    • Create and implement new procedures to enhance production, efficiency and customer service within the work unit
    • Act as liaison between vendors and the showroom to assist in demo days and seminars
    • Assist, faculty, staff and students access their technology needs and make recommendations.
    • Oversee and coordinate (or perform) data entry into a database to track participants of the site licensed programs
    • Order site licensed materials (licenses & media) for campus-wide distribution based upon customer orders and in keeping with vendor restraints
    • Coordinate the distribution of site licensed software and collect renewal payments and follow up on outstanding orders
    • Maintain inventory levels of media to ensure adequate materials are on hand for distribution
    • Interface with customers and manufacturers to obtain technical Assemble attractive point-of-sales displays for all MCSC locations
    • Assist in the preparation of marketing and promotional material
    • Maintain online lists of demonstration equipment
    • Greet visitors. Answer and screen telephone calls. Respond to requests for information and provides assistance

    Education and Experience:

    • Six years related work experience, four of them in the same job family at the next lower level and a high-school education or four years related work experience and an Associate degree; or little or no work experience and a Bachelor degree in a related field; or an equivalent combination of education and experience