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Invoice Match Exceptions and Invoices Requiring Remediation
Invoices route to departments for several reasons including match exceptions, purchases of goods or services made outside of the requisition process, and department requests to view/approve invoices prior to payment during the requisition process.
Invoice Match Exceptions occur when an invoice matched to a Purchase Order (PO): exceeds $5,000, or the quantity or unit price is incorrect, or the PO amount is exceeded.
Additionally, invoices not matched to a PO, may require other information or approval. The invoice or payment request is routed to the Workday departmental inbox once the appropriate cost center is identified. Once the required information (departmental charging instructions (COA) and/or approval) is provided, and approved, payment is made according to payment terms.
- Avoid the need to remediate invoices for any reason by purchasing goods and services through the creation of an accurate and complete requisition. The requisition once approved creates a PO.
- The following invoices will either result in an invoice match exception or require review/remediation prior to payment:
- PO matched Invoices =/> $5,000 always require confirmation of receipt
- Invoices resulting from a requisition created with a request for the department to review the invoice prior to payment
- Non-PO Invoices
- If you do receive an invoice match exception, or an invoice that requires review/remediation, use the Reasons Invoices May Require Attention and Resolution Chart to support resolving any issues or review requirements impeding payment of the invoice
- University best practice is to take action on the invoice within 3 business days of when it appears in the Workday inbox
- Immediately communicate to the supplier any shipping errors, unsatisfactory or returned merchandise, and/or any necessary credit
- Failure to comply with Yale’s Vendor Guide to Invoice Requirements which includes a Yale contact person and department, may cause delays in invoice routing and payment
- Invoices =/> $100,000 that do not have a PO to match will route to the AP Director
Invoice Match Exceptions
Reasons Invoices May Require Attention | Description | Resolution |
---|---|---|
Price and/or Quantity Variance |
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Either:
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Line item submitted on the invoice is not included on the Purchase Order (PO) |
|
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PO Matched Invoices | Invoice is =/> $5000, department review/approval is required. Applies to all invoices | Cost Center P2P Invoice Specialist confirms receipt of goods/services when cost is over $5,000 |
Other Reasons Invoices May Route for Review and Remediation
Reasons Invoices May Require Attention | Description | Resolution |
---|---|---|
Possible Duplicates Exist | Workday detects an invoice has been possibly duplicated |
|
Department requested to view/approve invoice prior to payment | At the point of purchase, the department requested to view/approve the invoice prior to payment (i.e. Department selected requisition type 02 or 04) | Note: All approvers may see these invoices more than once if there is an invoice match exception on the Supplier Invoice
|
Non PO Invoice (OK2Pay Invoice) |
|
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Order of Work | Action to Take | Essential Process Details/Helpful Tips |
---|---|---|
1 | Clear an invoice match exception |
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2 | Approve the Match Exception |
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Order of Work | Action to Take | Essential Process Details/Helpful Tips |
---|---|---|
1 | Understand how and where to check status of an invoice match exception |
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2 | Run the following reports as needed: |
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If You Need To: | Request the Following Role: |
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Submit Invoice | No Workday role required (Employee or Supplier) |
Review & Edit Invoices |
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Approve |
Speak to your supervisor regarding the appropriate dollar threshold for this role |
Monitor/Run Report(s) |
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See Full List of Workday Roles
- Supplier Accounts Match Exception and Override Training Guide
- Process non-PO Supplier Invoice (OK2PAY) Process Map
- Where to submit work
- Using the COA validator will help determine if a segment is valid (Always review COA with Department Business Office)
- Accounting Manual