Developing Soft Skills

Soft skills are among the most coveted skills sought by hiring managers. These are easily transferrable skills and are not necessarily associated to a specific job. Soft skills revolve around personal relationships, character, and attitude. By nurturing these interpersonal attributes, you will build stronger relationships and increase your work performance.

Please review the behavioral attributes for each soft skill below, then access the learning module in LinkedIn Learning to begin developing your skills.

Soft Skill

Behavioral Attributes LinkedIn Learning
Communication Listens effectively and demonstrates the ability to express ideas orally and in writing as required
Customer Service Courteous, helpful; understands and responds to the needs of customers and colleagues; anticipates needs
Dependability Reliable; understands assignments and meets deadlines; worthy of trust
Initiative Self-starter; resourceful; develops ideas and methods to enhance the work unit. Identifies and participates in training opportunities
Teamwork Works cooperatively with others and offers assistance and support when needed; adaptable and open to change
Work Quality Demonstrates accuracy, thoroughness and attention to detail in a timely manner; ability to prioritize based on importance; organized
Confidentiality No gossip. Keeping information private, especially sensitive information like HIPAA
Critical Thinking Careful thinking directed to a goal
Professionalism Neat, clean, and appropriate attire and personal hygiene; a positive attitude, excellent attendance and acceptable standards of treatment in relationships with colleagues