IT Update

Getting to Know Yale Leaders - Kiran Keshav

May 16, 2019

Kiran Keshav, Executive Director of the Yale Center for Research Computing and Senior Director of Research Technologies is helping researchers advance in various disciplines at Yale, including the sciences, medicine, social sciences, digital humanities, and engineering. The center provides...

Banner Migrations and Scheduled Outages

May 16, 2019

BAN2 – June 6 - June 7 (Thurs. & Fri.)

As we near the end or our extensive testing in BAN3 (our Banner development instance), our sights are set on the migration of BAN2 (our Banner test instance).

BAN2 will be unavailable June 6 and 7, as...

ITS Help Desk promotes professional development

May 16, 2019

The ITS Help Desk has played an important role over the years in launching many IT colleagues into a successful career at Yale. Help Desk staff start their Yale IT experience working in a collaborative team environment allowing them to advance their skills in a variety of areas, including:...

Go Paperless with Electronic Forms

May 16, 2019

There is an initiative in the functional and academic areas of student administration at Yale to go paperless. This is being accomplished using Dynamic Forms, an application developed by NextGen Web Solutions that enables workflows. These forms, also known as eForms or electronic forms, enable...

Follow Up to IT Town Hall

May 16, 2019

On Tuesday May 14, ITS staff and IT partners packed Zhang Auditorium at the School of Management for the IT Town Hall. The town hall focused on IT’s reaffirming our three strategic anchors – One IT @ Yale, Service Quality (previously referred to as Operational Excellence), and Workplace of...

Possible Action Required - Basecamp Access

May 15, 2019

Starting the week of May 27, Yale ITS will be removing Yale Basecamp access from individuals classified through Yale’s Identity and Data Repository (IDR) as “Gone” - former faculty and staff or individuals who have changed their primary email address since joining a Yale...

Slim Down for Summer!

May 15, 2019

Did you know that benefit-eligible Yale faculty, staff and postdoc associates can join Weight Watchers at a subsidized rate that reduces the monthly cost by more than 50%?

The Weight Watchers Freestyle™ program is founded on a scientifically-based approach to weight management that helps...

April Staff Movement, New Hires, and Milestones

May 2, 2019

Congratulations to IT staff who recently celebrated a milestone, were hired, or moved to a new area this April.

Milestone anniversaries

Joseph Steven Anastasio - 30 years Wei W Wang - 10 years Dave Logie - 5 years

New hires

Nancy Braen...

IT Town Hall - May 14, 2019

May 2, 2019

Dear Colleagues,

Our next Town Hall meeting and reception will be held on May 14, from 8:30 – 10:30 a.m. at the School of Management . The meeting will begin at 9:00 a.m. following a half hour coffee and networking reception.

During the meeting, we will cover...

Yale Digital Conference - June 13 & 14

May 2, 2019

Mark your calendars for the 2019 Yale Digital Conference ! The Yale Digital Conference is a two-day learning event that brings together Yale professionals to share, learn, and connect. The theme for the 2019 Yale Digital Conference is...

Oracle EBS application being decommissioned June 30, 2019

May 2, 2019

SUMMARY: The Oracle e-Business Suite (EBS) application–Yale’s financial and human resource system prior to Workday–is being decommissioned on June 30, 2019. The data in Oracle EBS will be kept available as an archive, but only a limited number of users in Finance...

ITS student worker receives Y-Work award

May 2, 2019

Congratulations to TJ Noel-Sullivan, SY ’20, who was one of ten undergraduate students workers selected as a winner of the second annual Y-Work Award for Outstanding Undergraduate Student Employees . The Y-Work award recognizes...

Seeking placements for IT High School Interns

May 2, 2019

Yale ITS is committed to giving career growth opportunities to young people with the “Careers in IT” initiative. This includes our successful Early Career, College, and High School Internship Programs.

Do you have...

Working to Improve the IT Service Experience

May 2, 2019

As a result of a user journey mapping exercise completed by IT leadership in 2017, a Service Experience Improvement pilot project was designed and put into place to help service owners and service offering managers understand how individuals in the Yale community consume IT services.


Action Required for Individuals Running SCCM Reports - May 7

May 2, 2019


On Tuesday, May 7, at 7:00 a.m., ITS will replace the existing reporting server associated with the Microsoft System Center Configuration Manager (SCCM) used for Endpoint Management reporting. No outage is expected; the new server is already live. Action required...

Banner Migration Project Update

May 2, 2019

The Banner migration project team has completed over 400 of the 700+ validations in the development instance, BAN3 thus far. These validations include shell scripts, batch processes, web applications, integrations and significant changes in server...

John's perspective on relationship management, service ownership, and IT campus partners

May 2, 2019

Below, read John Barden’s responses to the questions submitted to our ‘Ask John’ segment in a previous edition of IT Update .

1. What does Relationship Management mean to you? Who is responsible?

There was a period in Information...

Staff Appreciation Day - June 5 on Old Campus

May 1, 2019

All Yale Staff are invited to attend the 6th Annual Staff Appreciation Day Wednesday, June 5 from 11:30 a.m. – 1:30 p.m. on Old Campus.

Come out and enjoy lunch with colleagues and the Yale campus community. Featured at this year’s festivities:

Locally inspired cuisine brought to...

Self-Install Software and Patches Available for Selected Yale Devices

April 18, 2019

As part of a continuing effort to achieve operational excellence by enabling the community to access software with greater efficiency, the tools we use to manage Yale computers were enhanced at the end of last year. One key benefit of the enhancement is individuals who use ITS managed systems no...

Connecting Yale’s Next Generation Network to the IT Community

April 18, 2019

At last month’s IT Knowledge Exchange , members of the Next Generation Network (NGN) team had the opportunity to engage with the IT community and showcase the NGN multi-year project. This important...

Adobe CC 2019 Licensing Available for Shared Devices

April 18, 2019

A new shared device licensing option for Adobe Creative Cloud (CC) software is now available for use on Yale-owned multi-user shared devices (e.g., classrooms, multi-user labs, clusters, kiosks, podiums, etc.).

This new Shared Device License can be downloaded from the...

Collaboration Leads to Successful eShipGlobal Upgrade

April 18, 2019

After almost a year of collaboration, the University’s express shipping tool, eShipGlobal, supporting more than 45,000 shipments annually and used by over 2,200 individuals in the Yale community, was successfully upgraded on Monday, March 25.

Enhancements include:

Chart of Accounts...

The Day the Help Desk Disappeared

April 18, 2019

On Monday, April 1, the ITS Help Desk performed a disaster recovery effort to test their disaster recovery strategy in the case of a campus emergency at 25 Science Park. Planning included finding a location with network access and enough space for the entire team; a training room was secured at...

Getting to know Yale IT Leaders: Sandra Germenis

April 18, 2019

Yale’s new Associate Chief Information Officer of Campus Technology Services, Sandra Germenis, will provide leadership and strategic oversite to the ITS Help Desk, Distributed Support Providers, Audio/Visual Services, Student Technology Services, and Telecommunications areas. Together, these...

Multifactor Authentication (MFA) - Know Before You Go

April 18, 2019

As we approach summer and our fiscal year end, many individuals have travel plans - including international trips. As a reminder, Yale ITS recommends you set up at least two options for ...

CMDB - Initial Emphasis is Foundational Technologies

April 4, 2019

Below, read John Barden’s response to the question submitted to our ‘Ask John’ segment in a previous edition of IT Update .

I recently received a question about our lack of a Configuration Management Data Base (CMDB). Such tools are frequently used in...

IT Knowledge Exchange – Fantasy, Fun, Food, and More

April 4, 2019

Virtual reality demos, self-service portals, online learning, and sustainable technology were just some of new initiatives and services that were featured at the last month’s IT Knowledge Exchange. This event gave IT teams from across campus the chance to promote their projects, activities, and...

Revisions to Major Incident Management Process

April 4, 2019
Strategic planning sessions are one way the ITS Senior Leadership Team (SLT) is collaborating to set strategy and discuss new and improved processes across the organization. The major incident management process is the first topic discussed by the team. As part of the ongoing effort to position ITS...

Antivirus Upgrade - April 11

April 4, 2019

From 7:00 - 9:00 a.m. on Thursday, April 11, ITS will perform a rolling upgrade to Cylance Antivirus software on devices managed by IT professionals. There will be no visible changes to the interface and no actions required for individuals using Yale’s antivirus service, although the system...

2019 Long-Service Recognition: Who do You Know?

April 4, 2019

On Tuesday, March 26, Yale University hosted the Long-Service Recognition Dinner honoring 292 staff members for 25, 30, 25, 40, 45, and 50 years of service. Among the celebrants at the dinner were 14 Yale ITS employees who collectively have served Yale for 425 years.

Celebrating 45 Years...