IT Update

International Day Pass Plan added to mobile devices using AT&T

August 14, 2019

Effective immediately, all Yale-owned mobile devices with AT&T as the carrier will automatically have the International Day Pass plan added. This means individuals will no longer have to submit a Service Now request to the Mobile Device group when traveling internationally.

...

New request form for ordering tablets, MiFi, and smart watches

August 14, 2019

Yale departments needing to order Tablets, smart watches or MiFi (broadband), can now use a new online request form. Effective August 15, 2019, this new form can be accessed through the IT...

What are our high school interns up to?

August 8, 2019

The IT High School Summer Internship Program has been a key part of developing a talent pipeline and exposing local youth to information technology since 2013. This summer 15 interns from area high schools are working in various aspects of IT.

Logan Moore and Azariah Baker sit amongst...

STC incoming student orientation event

August 8, 2019
On Friday, August 23, the Yale College Class of 2023 will arrive on campus and the Student Technology Collaborative (STC) will host its annual Computing at Yale orientation event. During the event, first-year students get help setting up their devices for the Yale environment and learn about the...

Yale opens user research lab

August 8, 2019
Last spring, teams from Sterling Memorial Library (SML) and ITS collaborated to open a dedicated user research space in the library. Teams worked on a joint proposal over the course of a year and a half. They met with peers at Duke, MIT, and Harvard to understand their journeys to opening user...

Coming soon: enhanced online learning

August 8, 2019
In mid-August, Lynda.com will seamlessly transition to LinkedIn Learning, an enhanced online learning platform that combines over 13,000 courses in leadership and professional development, technology, business, and creative topics with LinkedIn’s professional social network. You can continue to...

Update: ITS strategic objectives

August 8, 2019

The ITS leadership team reconvened on Wednesday, July 31, to continue their work on building out our organizational goals. The senior leadership team (SLT) presented a draft of their plans to translate the ITS strategic objectives into actionable outcomes over the next three fiscal years (FY20,...

ITS Organizational Announcment

August 8, 2019
John Barden recently announced the following to selected members of the IT community: I am pleased to announce that after a broad national search, Frank Mathew accepted the position of Associate CIO, Enterprise Applications, effective August 1. Frank came to Yale in 2015, as the Director of Student...

Blood drive at 25 (Science Park)

August 8, 2019

The need for blood is constant and only volunteer donors can fulfill that need for patients in our community. Nationwide, someone needs a unit of blood every two to three seconds and most of us will need blood in our lifetime. Your donation will save up to three lives.

The Red Cross is...

Java upgrade project update and possible action required

August 8, 2019
Summary ITS will be piloting Java version 1.8.0_212 for an upgrade release to ensure computers currently running Java have a secure and compatible version. Application owners responsible for an application not identified in the list below with a Java/JRE dependency, please contact...

Staff movement, new hires, and milestones - July

August 8, 2019

Congratulations to IT staff who recently celebrated a milestone, were hired, or moved into a new area this July.

Milestone anniversaries

Cheryl A Boeher - 25 years Daniel R Farricielli - 25 years Louis Ethan King - 10 years Michael Macary - 15 years

...

Update: Common Reporting Platform deployed

July 25, 2019

Yale has successfuly launched the Common Reporting Platform (CoRe). The new platform infrastructure, data management tools, and business intelligence components were successfully moved into production with select trained Financial Systems and Solutions (FSS) partners in April of 2019. In May,...

New: Root directory will be backed up

July 25, 2019

On Wednesday, July 31, ITS will expand the desktop backup service to include the computer’s root directory. Devices using this service will now also backup files stored in folders outside of the user profile.

Prior to this change, the...

The role of project managers

July 25, 2019

In the June 27, 2019 edition of IT Update , it was noted that concurrent with the IT organizational changes, all project managers will have a dual reporting relationship to the Portfolio Management Office (PMO). This represents a change from the current model where each Information Technology...

Leadership meets to plan for FY20 and beyond

July 25, 2019
Earlier this month, the ITS leadership team gathered at West Campus to increase their understanding of the senior leadership team’s (SLT’s) strategic process, help build a healthier organization, and learn about their role. Discussions focused on ways to align management, operations, strategy, and...

IT service owners present FY20 plans

July 25, 2019
Immediately following the IT leadership team meeting, service owners joined the IT leadership team at West Campus to present their FY20 plans for services. Focusing on our strategic anchor of Service Quality, much was accomplished in this fast-paced meeting where service owners presented their...

Upcoming organizational changes (HR & Finance technical teams)

July 25, 2019

John recently shared additional updates with ITS staff regarding the Enterprise Applications organizational message published in June. In addition to changes already discussed, the following changes will take place in early September.

The technical teams supporting Human Resources (HRISS...

John speaks on future of tech summit and job titles

July 25, 2019

Yale’s Chief Information Officer, John Barden, addresses questions asked by the community through our Ask John survey feature. In this edition, John shares his perspective on the future of the tech summit and provides an update on what’s happening with job titles and descriptions....

CMDB Initiative update

July 25, 2019

In April, John reported that we were beginning a light Configuration Management Data Base (CMDB) effort. This initiative kicked off at the beginning of June with a limited scope that includes the assets in our on-...

PaperCut upgrade and possible action required

July 25, 2019
ITS will perform maintenance to upgrade the PaperCut software on ITS-managed computers from 4:00 – 5:00 p.m. on Friday, July 26. Individuals may be prompted to restart their computers. Possible action required: Individuals using PaperCut on non-managed or personally owned devices...

Project management training for Yale professionals

July 11, 2019

Are you leading a fiscal year 20 (FY20) effort? The Portfolio Management Office, in conjunction with Yale Learning Services, is office an ITS-only training opportunity right here at 25 Science Park, room 125.

Project Management Training for Yale Professionals will be...

June staff movement, new hires, and milestones

July 11, 2019

Congratulations to IT staff who recently celebrated a milestone, were hired, or moved into a new area this June.

Milestone anniversaries

Timothy Lee - 30 years

New Hires

Greg Buckless - Manager, Telecommunications Engineer -...

Introducing our 2019 Early Career Development Program participants

July 11, 2019

On Thursday, June 20, Yale Information Technology Services (ITS) hosted a celebration to welcome the new participants of the Brian J. Wolson Early Career Development Program (ECDP).

This year, four new participants – Max Barreuther, Kaylah Gore, Azm Hussain, and Kameryn Larkins – will...

Banner migration and scheduled outage

July 11, 2019
BAN1 – Weekend of July 13 Following the successful testing in our Banner test instance, BAN2, the planned migration for our Banner production instance, BAN1, will begin on Friday, July 12, at 6:00 p.m. and should be complete by 9:00 p.m. on Sunday, July 14. The weekend of July 20...

John’s perspective: ITS promotions, space study, and roles of project and change management

June 27, 2019

Yale’s Chief Information Officer, John Barden, addresses questions asked by the community through our Ask John survey feature. In this edition, John shares his perspective on how the organization handles promotions and the role it plays in helping to make Yale a workplace of choice, and what is...

ITS Organizational Announcement

June 27, 2019

As discussed in April, the senior leadership team has been working to finalize the design of the Enterprise Applications (EA) team as well as the IT Shared Service organization. After several engaged discussions with the Business Systems Group and Campus Community Technologies leadership teams,...

New FY20 Gating Model Explained

June 27, 2019

The Portfolio Management Office (PMO) is collaborating across Information Technology Services to implement a refreshed gating model for Fiscal Year 2020. The goal: to reduce risk and improve visibility into project work. The senior leadership team is evaluating project work, including Ready to...

Getting to know Yale IT leaders: Karen Polhemus

June 27, 2019
Karen Polhemus, senior director, Operational Excellence, has worked at Yale for 12 years. Karen is responsible for oversight of the Business Process Improvement and Organizational Change Management teams, that play a key role in identifying process and system improvements and facilitating major...

Meet Our ITS College Interns

June 27, 2019

At the ITS Help Desk, Kelly, a Yale employee, bustles in with her laptop and iPhone in hand. She is traveling out of the country and needs to make sure there is enough storage on her phone to take pictures while she is away. Jacob and Taslim greet her warmly and help transfer her photos and...

New Generation of Deans Housing and Advising Reports

June 27, 2019

Each year, as Yale University prepares to welcome the incoming first-year students, there are critical activities leading up to their arrival on campus. The process is kicked-off in mid-August when new applicants can begin to apply to Universities through one of the available public college...

Pages