IT Update News from 12/2019

ServiceNow knowledge base changes

December 12, 2019

Last month, the ServiceNow team released updated functionality to our knowledge base. Staff with the external publisher role will now be able to select an option to restrict articles to individuals with a valid Yale NetID.

Knowlege authors and internal publishers—please follow the steps...

Paul G's hot apple cider recipe

December 12, 2019

A recent IT Staff Development event resulted in a number of requests for Paul Gruhn’s hot apple cider recipe. Originally featured in IT Highlights, we’ve shared the recipe again here:

Mix the following in a crock pot: 1 gallon of apple cider 1 cup of orange juice 1 heaping...

John Barden shares info on the progress of ITS's new bias training

December 12, 2019

Yale’s Chief Information Officer, John Barden, addresses questions asked by the community through our Ask John survey feature. This week, John shares the progress and future plans for ITS’s new bias training.

When you answered questions from the Town Hall recently, you...

Seeking positions for IT summer internship programs

December 12, 2019

Nyla Conaway, Hannah Providence, Katherine Simonetti, and Jesmarie Hernandez.

The Careers in IT internship programs are gearing up for the 2020 season. As you think about upcoming work plans and projects, consider hiring an intern. We are seeking managers and teams to host participants...

Staff movement, new hires, and milestones

December 12, 2019

Congratulations to IT staff who recently celebrated a milestone or joined our organization in November. Say hello or congratulate your colleagues using Yale’s digital greeting cards .


Change black-out dates

December 12, 2019

The Change Advisory Board asks individuals responsible for managing changes to keep the following black-out dates in mind while planning and scheduling activities over the next several weeks.

Now through Thursday, January 2

Faculty grading period


Updates provided on CMDB and MIM process at IT Leadership Team meeting

December 12, 2019

The Leadership Team met on November 20 to discuss the following projects and updates:

CMDB Update

Deanna Burns shared an update on IT’s light Configuration Management Data Base (CMDB) effort, which will ensure that assets required to deliver service are properly controlled, and...

Internal Communications to offer 25 Science park IT open office hours

December 12, 2019

Not sure if you should share your news or event through an IT Update newsletter article or a targeted email? Planning a change or update for your IT service and need a template to get you started with related communications? N eed...

Enhanced About IT website supports IT staff and partners

December 12, 2019

An enhanced About IT website , launched at the end of November, provides IT staff and partners with new information and resources, including the following highlights:

An outline of FY20—FY22 goals mapped to...

Improving the Desktop Backup service

December 12, 2019

Earlier this week, the Desktop Backup team enabled a new feature through the Code42 Backup Service to allow user profiles and application settings to be automatically backed up. No...

Creative Cloud gets an update, new features

December 12, 2019

You may already know that Adobe’s suite of creative software, web-based services, and mobile device apps is licensed for all Yale students, faculty, and staff as of this academic year.

Exciting news! Adobe has recently released a new version of their Creative Cloud software, which...

New agreement aligns AWS to Yale's strategic priorities

December 12, 2019

Yale and Amazon Web Services (AWS) have entered into a five-year Enterprise Partnership Agreement (EPA). This was done to facilitate a Yale-AWS collaboration and to align this resource with Yale’s strategic priorities. Some of the features of this partnership apply to AWS accounts under...

Scheduled maintenance - Data Loss Prevention server upgrade - December 17

December 12, 2019

Yale’s Information Security team will be upgrading the Data Loss Prevention (DLP) servers from 9:00 a.m. - 5:00 p.m. on Tuesday, December 17. This upgrade is not expected to have a noticeable impact to anyone using DLP on their systems, nor is there any action required to receive the...

2019 holiday recess schedules & adjusted deadlines

December 4, 2019

Several Yale offices will close at 5:00 p.m. on Monday, December 23, 2019, and reopen Thursday, January 2, 2020. The following is a brief summary of systems availability, adjusted deadlines, and support services related to this period. Please read on for information about specific areas....