IT Update News from 02/2020

February/March 2020 Tech Talks and InfoSec Chats

February 20, 2020

Hosted by the IT Staff Development team, Tech Talks and InfoSec Chats are part of a series of learning sessions for the IT community. Each session features one of a wide variety of topics targeted toward IT professionals. We will provide snacks.

Upcoming Sessions


Staff recognized for IT Competencies - January 2020

February 20, 2020

Congratulations to Nancy Braen and Vimalpriya Kothandapani, who were recently acknowledged for exemplifying the Accountability Competency.

Other staff members recognized for competencies in January include:

Alexander Behzad for Communication Debra Houle for Results Sylvia Perez for...

ITS Interns kickstart Asset Management Improvements

February 20, 2020

In an effort to better understand the number of non-managed workstations within ITS, Interns Hannah Providence and Shaye Manton conducted analysis from December through February. Through their good work, important data was collected, including insights into equipment providers and warranty data...

John, on the benefits of effort reporting

February 20, 2020

Yale’s Chief Information Officer, John Barden, addresses questions asked by the community through our Ask John survey feature. This week, John explains the many uses for data gathered through the effort reporting process.

Can you give more detail about how...

Automating ServiceNow testing increases productivity by 1/3

February 20, 2020

Once a year, the Service Management team upgrades ServiceNow to the latest version. Testing the new platform consumes a large part of the team’s resources. To reduce the time it takes to complete the upgrade, the Service Management team turned to the Quality Assurance team for help....

Update on CMDB project

February 20, 2020
Summary The first phase of the CMDB project, which kicked off in June, is scheduled to go live this month. This phase includes: Automated discovery of assets in our on-premise data centers Population of the Configuration Management Database (CMDB) in ServiceNow Details

The goal of this effort is...

Digital Accessibility offers monthly lunch and learn series

February 20, 2020

The Digital Accessibility Team is hosting a monthly brown-bag training series. The team will present in-depth training on various digital accessibility topics targeted toward developers and designers. The next topic, “Continuous Integration and Continuous Delivery (CI/CD) using Gitlab Pipelines...

Secure Travel Device Loaner service provides peace of mind

February 20, 2020

The Secure Travel Device Loaner service allows faculty and staff to bring only the bare essentials when traveling. This is especially valuable when traveling to parts of the world where data theft is common. There also may be confidential trips where Yale faculty and staff need to maintain...

New IT role brings exciting collaboration opportunities

February 20, 2020

When a Director of Web Technologies position was vacated, IT approached Hadar Call to lead the team in an interim capacity, while retaining her responsibilities as the Director of Alumni Affairs and Development. Her expertise and relationships with the community positioned her for success in...

IT Leadership Team discuss "Ensuring Fairness" goal, major incident recap, and more

February 6, 2020

The Leadership Team met on January 29 to discuss the following projects and updates:

Progress Made on CCI Goal and Opportunities to Get Involved

Debra Houle shared three updates related to the Climate, Culture, and Inclusion (CCI) task force’s goal of “ensur[ing] fairness of...

Staff movement, new hires, and milestones - January 2020

February 6, 2020

Congratulations to IT staff who recently celebrated a milestone, moved, or joined our organization in January. Say hello or congratulate your colleagues using Yale’s digital greeting cards .


John Barden on promoting Yale's LiveSafe app and a Cisco software delay

February 6, 2020

Yale’s Chief Information Officer, John Barden, addresses questions asked by the community through our Ask John survey feature. This week, John shares an update on promoting the LiveSafe app and the delay with upgrading the Cisco AnyConnect software for MacOS.


25 Science Park United Way February Events

February 6, 2020

February is 25 Science Park United Way month. The United Way of Greater New Haven is your local partner for driving positive change in health, education, and financial stability. They provide assistance to social agencies in the area with low administrative overhead. As a contributor, you are...

New Service: Microsoft Teams

February 6, 2020

On Tuesday, February 11, the Yale community will have access to Microsoft Teams, the chat-based collaboration work space in Office 365 that makes it easy to have conversations, host meetings, share files, collaborate on documents, and get work done with teams across the organization....

Replacing instinct with action: partnerships for success

February 6, 2020

From an early age, we were taught red meant stop, freeze, bad:

The teacher’s dreaded red marks on our paper Error messages in red font stopping us from proceeding with an activity on the computer Red lights on a police car warning us of danger

We instinctively avoid all things red, but...

Use Trello? View changes to your account

February 6, 2020

Trello users who are registered with their email address recently received an email from Trello announcing “ Good news! Your Trello account is getting an upgrade. Yale will now manage Trello accounts with a email address. “

This announcement is related to Trello’s...

Possible action required - redirected URLs expire on March 31

February 6, 2020

Individuals who manage websites and/or documentation referencing online training options through will need to update website hyperlinks and URLs referencing to associated LinkedIn Learning website hyperlinks and URLs before...

APM, IPM, RUM, oh my!

February 6, 2020

The multi-year Enterprise Monitoring project is in fullflight and is introducing several new acronyms to its project participants. Real User Monitoring (RUM), Application Performance Monitoring (APM), Infrastructure Performance Monitoring (IPM), and Digital Experience Monitoring (DEM) are just a...

Service Quality Champion, Jo-Ann Dzuiba - Clinical Phones and Local 34

February 6, 2020

What is the recipe for excellent customer service? The ingredient list includes great problem-solving abilities, a friendly attitude, empathy towards others, service expertise, clear communication skills, and unflappability. When you mix all those together, you get Jo-Ann Dziuba, Sr....

Reminder: Harassment-free workplace requirement

February 5, 2020

REMINDER: All faculty and staff are now required to complete two hours of training on maintaining a harassment-free workplace. Training may take place online or through an instructor-led course. For additional information, refer to the frequently asked questions on the...