IT Update News from 12/2020

Staff movement, anniversaries, and new hires - December 2020

December 22, 2020

Congratulations to IT staff who recently celebrated a milestone, moved to a new role, or joined our organization in December. Welcome or congratulate your colleagues using Ycards , Yale’s digital...

IT Virtual Town Hall December 15, 2020

December 22, 2020

John opened the meeting by acknowledging that the semester was winding down, with the undergraduates having moved out and final exams concluding. Overall, he felt that the semester was successful, including the achievement of the university’s operational goals as well as a very low...

IT Academy Year in Review and See What's New

December 22, 2020

Hosted by the IT Staff Development team, Yale’s IT Academy consists of a robust speaker series, recommended online training offerings, and learning events to support the professional growth and staff development of Yale’s IT community.

A year in review, and by the numbers


Action required - Scheduled maintenance - Desktop Backup - January 6

December 22, 2020
Summary On Wednesday, January 6, 2021, devices using Crashplan as their desktop backup service will be migrated to the Code42 cloud solution. Individuals new to using Code42 will be required to perform a one-time login through the Code42 software using their Yale email address. The name Crashplan...

Upgrading to a new phone this holiday?

December 22, 2020

During the gift-giving season, our Help Desk typically receives a high volume of calls about setting up new mobile devices (e.g. phones and tablets) with the Duo Multi-Factor Authentication service. Please refer to the...

Reminder: Prevent your meetings from being Zoom bombed

December 22, 2020

The IT Collaboration Services team has received increased notifications of potentially vulnerable Zoom meeting and event links. Additionally, a recent review of the Yale public event calendar shows many events that have password-embedded links. The team would like to remind anyone responsible...

How technology is advancing Cultural Heritage Scholarship and more at Leadership Team meeting

December 22, 2020

The Leadership Team met on Wednesday, December 16 and reviewed the following projects and updates:

The Cultural Heritage Project

Jeff Campbell and Yale’s Cultural Heritage Metadata Project Director, Dr. Rob Sanderson, provided an update on Yale’s Cultural Heritage IT collaboration, which...

Scheduled F5 maintenance - Possible action required - Saturday, December 19

December 10, 2020
Summary Yale ITS will perform scheduled maintenance impacting the F5 network on Saturday, December 19, from 6:00 a.m. - 8:00 a.m. As maintenance is performed, some of Yale’s websites and web-based applications may experience brief connectivity issues lasting up to 10 minutes; please refresh...

Staff movement, anniversaries, and new hires - October and November 2020

December 10, 2020

Congratulations to IT staff who recently celebrated a milestone, moved to a new role, or joined our organization in October or November. Welcome or congratulate your colleagues using Ycards , Yale’s...

Secure your spot in MSS 201 - Register today!

December 10, 2020

Do you know how Yale classifies data? Or the three risk classification elements and how to deterimine them?

MSS 201 teaches you how to classify Yale data and IT systems and reinforces how and why we protect Yale’s data and IT systems based on risk. MSS 201 is optional for...

Reflections from the ITS COVID-19 meeting

December 10, 2020

ITS colleagues met on November 30 to hear from a panel of local experts on the state of COVID-19 at Yale. Among the topics discussed were Yale’s health guidelines, its approach to managing COVID-19 positive staff, the availability of symptomatic and asymptomatic testing, and more.


ITS pilots Skype for Business transition to Teams

December 10, 2020

Microsoft is retiring Skype for Business in July 2021. The University is moving to Microsoft Teams to support chat and online calling. ITS is piloting the transition, beginning today, Thursday, December 10, to be followed by other areas, by department, continuing through early Spring. Personal...

ITS efforts spotlighted in the Workplace Survey newsletter

December 10, 2020

Learn more about the ITS 2019 Workplace Survey Improvement Program, which was highlighted in the December 2 issue of the Workplace Survey newsletter . Susan Abramson, M.S. Manager, WorkLife and Child Care interviewed the...

Discontinued: Complete training before Jan 30 for Skillsoft and Library Books 24x7

December 10, 2020

Skillsoft and Library Books24x7 are being discontinued on January 30, 2021. Learners are advised to finish any in-progress training prior to that date. Service owners who have website links pointing to any of these resources should update their content.

Yale faculty and staff have a...

Long range planning and more discussed at IT Leadership Team meeting

December 10, 2020

The Leadership Team met on Wednesday, November 18 to discuss the following projects and updates:

Long Range Planning (LRP) Update

When John Barden joined the organization in 2017, the University was seeking a strategic model for IT services and support. In partnership with IT colleagues...

Service Now platform to be upgraded in January

December 10, 2020

The Service Now Development and Support team is planning on upgrading the Service Now Platform to the newest version, Paris, in the January timeframe.

The primary goal of the ServiceNow upgrade is to bring the platform forward to the most current version and take advantage of new...

ServiceNow Homepage to Dashboards transition training

December 10, 2020

The ServiceNow platform will be upgraded to the newest release in January 2021, and homepages will no longer be supported. As a result, training is available to help you transition from the use of homepages to dashboards.

Topics for this training will include:

Converting existing...

IT Virtual Town Hall November 20, 2020

December 10, 2020

At the start of the meeting, John noted that the on-campus phase of fall semester was nearly over, thereby reducing the demand for on-campus support services. He asked staff to “take a deep breath and give yourselves a big round of applause for successfully achieving what we set out to do:...

Scheduled maintenance and outage - PaperCut printing - Sunday, December 20

December 10, 2020
Summary All PaperCut printers/copiers will be unavailable from 7:00 - 9:00 a.m. on Sunday, December 20, 2020. Details

Yale ITS will perform planned maintenance on the PaperCut service from 7:00 - 9:00 a.m. on Sunday, December 20. Printing through PaperCut will not be available during this time...

Planned removal of Java from ITS-managed computers

December 9, 2020
Summary Java JRE is planned for removal from ITS-managed computers that do not require Java for work or application functionality. The silent removal process will begin in early 2021 to address security concerns. There is no impact or disruption anticipated. Approximately 9,500+ computers are in-...

Share your favorite recipe in the Winter Recipe Roundup!

December 4, 2020

Special thanks to the almost 90 Yale staff, faculty and graduate students who submitted recipes. The winners will be announced in January 2021 on the It’s Your Yale homepage. At that time, a link will be published for the Yale Community to access or download the...