The IT Collaboration Services team has received increased notifications of potentially vulnerable Zoom meeting and event links. Additionally, a recent review of the Yale public event calendar shows many events that have password-embedded links. The team would like to remind anyone responsible...
The Leadership Team met on Wednesday, December 16 and reviewed the following projects and updates:
The Cultural Heritage ProjectJeff Campbell and Yale’s Cultural Heritage Metadata Project Director, Dr. Rob Sanderson, provided an update on Yale’s Cultural Heritage IT collaboration, which...
Congratulations to IT staff who recently celebrated a milestone, moved to a new role, or joined our organization in December. Welcome or congratulate your colleagues using Ycards , Yale’s digital...
John opened the meeting by acknowledging that the semester was winding down, with the undergraduates having moved out and final exams concluding. Overall, he felt that the semester was successful, including the achievement of the university’s operational goals as well as a very low...
Hosted by the IT Staff Development team, Yale’s IT Academy consists of a robust speaker series, recommended online training offerings, and learning events to support the professional growth and staff development of Yale’s IT community.
A year in review, and by the numbersAs...
During the gift-giving season, our Help Desk typically receives a high volume of calls about setting up new mobile devices (e.g. phones and tablets) with the Duo Multi-Factor Authentication service. Please refer to the...
Yale ITS will perform planned maintenance on the PaperCut service from 7:00 - 9:00 a.m. on Sunday, December 20. Printing through PaperCut will not be available during this time...
Congratulations to IT staff who recently celebrated a milestone, moved to a new role, or joined our organization in October or November. Welcome or congratulate your colleagues using Ycards , Yale’s...
Do you know how Yale classifies data? Or the three risk classification elements and how to deterimine them?
MSS 201 teaches you how to classify Yale data and IT systems and reinforces how and why we protect Yale’s data and IT systems based on risk. MSS 201 is optional for...
ITS colleagues met on November 30 to hear from a panel of local experts on the state of COVID-19 at Yale. Among the topics discussed were Yale’s health guidelines, its approach to managing COVID-19 positive staff, the availability of symptomatic and asymptomatic testing, and more.
Lead...
Microsoft is retiring Skype for Business in July 2021. The University is moving to Microsoft Teams to support chat and online calling. ITS is piloting the transition, beginning today, Thursday, December 10, to be followed by other areas, by department, continuing through early Spring. Personal...
Learn more about the ITS 2019 Workplace Survey Improvement Program, which was highlighted in the December 2 issue of the Workplace Survey newsletter . Susan Abramson, M.S. Manager, WorkLife and Child Care interviewed the...
Skillsoft and Library Books24x7 are being discontinued on January 30, 2021. Learners are advised to finish any in-progress training prior to that date. Service owners who have website links pointing to any of these resources should update their content.
Yale faculty and staff have a...
The Leadership Team met on Wednesday, November 18 to discuss the following projects and updates:
Long Range Planning (LRP) UpdateWhen John Barden joined the organization in 2017, the University was seeking a strategic model for IT services and support. In partnership with IT colleagues...
The Service Now Development and Support team is planning on upgrading the Service Now Platform to the newest version, Paris, in the January timeframe.
The primary goal of the ServiceNow upgrade is to bring the platform forward to the most current version and take advantage of new...
The ServiceNow platform will be upgraded to the newest release in January 2021, and homepages will no longer be supported. As a result, training is available to help you transition from the use of homepages to dashboards.
Topics for this training will include:
Converting existing...At the start of the meeting, John noted that the on-campus phase of fall semester was nearly over, thereby reducing the demand for on-campus support services. He asked staff to “take a deep breath and give yourselves a big round of applause for successfully achieving what we set out to do:...
Yale ITS will perform planned maintenance on the PaperCut service from 7:00 - 9:00 a.m. on Sunday, December 20. Printing through PaperCut will not be available during this time...
John opened the Town Hall by sharing that…
The following questions, and John Barden’s answers, were taken from the November 20 virtual IT Town Hall meeting. This includes questions submitted via the Ask John survey.
Q1? ...
Special thanks to the almost 90 Yale staff, faculty and graduate students who submitted recipes. The winners will be announced in January 2021 on the It’s Your Yale homepage. At that time, a link will be published for the Yale Community to access or download the...
