Based on client feedback and to continuously improve the user experience, the Service Management team made the following ServiceNow knowledge module updates:
For articles requiring no other changes, staff members with the author and external editor roles can now extend an article’s...Congratulations to IT staff who recently celebrated a milestone, moved to a new role, or joined our organization in September. Welcome or congratulate your colleagues using Ycards , Yale’s digital...
Beginning on Thursday, November 3, Yale students, faculty, and staff can receive free audio-visual (A/V) and information technology (IT) support at a newly established Technology Support Service Center at the Yale School of Medicine’s (YSM) Cushing/Whitney Medical Library. Developed over...
Did you know it only takes small steps to make a big difference in keeping ourselves and Yale safe?
Cybersecurity Awareness Month is about empowering everyone to recognize scams, protect...
Hosted by the IT Staff Development team, Yale’s IT Academy consists of a robust speaker series , recommended online training offerings ,...
The Service Now Development and Support team plans to upgrade the ServiceNow platform to the newest version, Tokyo, in the December timeframe.
The Tokyo version boasts a brand-new modern interface. You will still have all the dynamic functionality you have come to rely on, with the added...
As previously announced , Yale ITS and the Office of Public Affairs and Communication are upgrading YaleSites, Yale’s web-publishing service. This...
