Digital Accessibility at Yale: Global Accessibility Awareness Day (GAAD) marks its 12th anniversary on Thursday, May 18. To celebrate, Yale’s Digital Accessibility Team is hosting a presentation and trivia with prizes. We will discuss what’s new in WCAG 2.2, why the criteria are important, and...
Congratulations to IT staff who recently celebrated a milestone, moved to a new role, or joined our organization in April. Welcome or congratulate your colleagues using Ycards , Yale’s digital...
To empower our Service Owners, Offering Managers, and Helpdesk leadership to make well-informed, data-driven decisions and mature their services, Service Management will enhance ServiceNow’s incident categorization options. This enhancement will allow ITS to arrange incidents into...
In April, IT leaders from across the University gathered for a structured conversation to share significant efforts planned across IT at Yale for FY24, including initiatives at the university’s professional schools, as well as ITS portfolio and operational projects. By exposing the work...
The Learning, Training, and Development team is growing to meet the evolving needs of IT staff. Taber Lightfoot, User Experience & IT Training and Staff Development and Michelle Morgan, in her new role as Informational Services Consultant, are working with Hadar Call, Advancement & Web...
The ServiceNow Field Service Management (FSM) application has officially launched. FSM is a resource management system for dispatching technicians that track equipment assets and consumables. The application will be used by Distributed Support Providers, Telecom, Audio & Visual...
In...
In April, the Information Security Office (ISO) launched its new campaign, Bee SAFE, Not Sorry about our shared responsibility to report suspicious cyber activity. On the latest...
Office hoteling, otherwise known as desk hoteling or simply ‘hoteling,’ is a flexible way of reserving a desk or room in your workplace for a set period. As the name suggests, hoteling operates in the same way as an actual hotel. You make a reservation, check-in, complete your stay, and check-...
At the April IT Leadership Team meeting, IT Leadership Council members shared how they meet the varied expectations of students, faculty, and staff across campus. The panel was followed by a brainstorming session with...
