IT Update

Finance and IT Staff learn lifesaving skills during onsite CPR/AED training

October 12, 2023

On September 21, IT and Finance colleagues had the opportunity to receive Cardiopulmonary Resuscitation/Automated External Defibrillator (CPR/AED) training at 25 Science Park. Participants – including five Finance and eight IT staff members – were guided through detailed life-saving instructions...

Bee a Yale cyber hero – Cybersecurity Awareness Month

October 12, 2023

Everyone’s role in cybersecurity is more crucial than ever. Just like superheroes protect the world from villains, we can be cybersecurity heroes by safeguarding Yale against digital threats.

October is ...

Ask IT leadership

October 12, 2023

“ASK SLT” is now “Ask IT leadership,” and IT staff are invited to ...

IT Leadership Team (ITLT) meeting recap

October 12, 2023

This month’s IT Leadership Team meeting included presentations on the IT Early Career programs, Yale’s Data Governance journey, and the change in Yale-provided cell phone policy for ITS employees.

Early career goals and recruiting efforts

Katie Cullen explained the key differences...

Ensure that your IT tools are accessible

October 12, 2023

In October, Belonging at Yale invites us to “ Be Open to Learning About Accessibility ” as part of its celebration of Disability Awareness Month...

DUO/MFA and VPN login changes for a more secure Yale - Nov. 5

October 11, 2023
Summary Beginning at 7 a.m. on Sunday, November 5, Yale’s Multifactor Authentication (MFA) tool, DUO, will have a new, more accessible look and feel. The process for DUO/MFA remains similar to what you are using today, although the option to receive a code via text will no longer be available...

NGN project demonstrates remarkable progress

September 14, 2023

In 2019, President Salovey tasked Yale IT with converting aging network architecture across all Yale-owned buildings to the Next Generation Network (NGN). The goal was to complete this multiyear transition within six years. However, the project team has made remarkable progress and pace in...

What’s in a log?

September 14, 2023

Do system logs get the respect they deserve? No, they do not! But this disrespect is not due to a lack of trying or caring. Sometimes, even the lowly system log needs a hand-up. Oft-relegated to the mundane grind of recording everyday IT life, it gets little love and nurturing. Sure, we use it...

ITS staff movement, anniversaries, and new hires - August 2023

September 14, 2023

Congratulations to ITS staff who recently celebrated a milestone, moved to a new role, or joined our organization in August. Welcome or congratulate your colleagues using Ycards , Yale’s digital...

Adhere to updated Institutional Standards of Conduct

September 14, 2023

With the start of the new academic year, it’s time to review and remind ourselves of our commitment as IT employees to the rules that guide the university and apply to both faculty and staff.

In May, the university’s “Standards of Business Conduct,” now named “...

Health Sciences Information Services update

September 14, 2023

The Health Sciences at Yale has a tradition going back over 100 years. Comprising of the Schools of Medicine, Public Health, Nursing, and the clinical services offered by Yale Health and Yale Medicine, it represents over 80% of the research and nearly half of the overall operations for the...

Fostering a culture of innovation

September 14, 2023

The FY23 “fostering a culture of innovation” balanced scorecard initiative initiative originated from the concern that our intense focus on service quality may overshadow opportunities to develop innovative solutions. It explored prevailing attitudes on innovation and recommends an...

Click with Caution: Recognize, Relax, Rethink

September 14, 2023

Recently, Yale has seen an uptick in phishing emails. These messages are designed to trick the Yale community into clicking on links or attachments. Clicking on malicious links can lead to compromised accounts, data leaks, and other cyber threats to Yale’s resources.

Phishing attackers...

IT Learning & Development’s Café IT and Tech Talks - Sept. & Oct. 2023

September 14, 2023

IT Learning & Development’s Café IT and Tech Talks series continues this fall with the following events. Invitations will be sent via email the week of September 18 to RSVP and receive the Zoom links for each session. Feel free to reach out to...

Actions required: ServiceNow incident categorization changes coming soon

August 10, 2023

Summary

Service Management will be implementing new incident categorization within ServiceNow continuous improvement. We expect these changes to launch later this August - look for updated communications. Pre- and post-launch actions are required - see Details for more information. Details...

ITS staff movement, anniversaries, and new hires - July 2023

August 10, 2023

Congratulations to ITS staff who recently celebrated a milestone, moved to a new role, or joined our organization in July. Welcome or congratulate your colleagues using Ycards , Yale’s digital...

Ask SLT - August 2023

August 10, 2023

IT staff are invited to...

IT Academy: Speaker Series resumes, upcoming training, and survey invite

August 10, 2023
Speaker series resumes

The IT Academy resumed its speaker series for FY24 with a Café IT on “IT Early Career Development Experiences” hosted in late July. Look for future speaker series events in IT Update and participate in our survey (further in this message) to share feedback for future IT...

Celebrating one IT leader’s story of growth

August 10, 2023

Vidhya Narayanan, IT Director of Health Software Solutions and Engineering Learning and growth are one of the many benefits of an enriching experience at Yale and part of what makes leadership opportunities possible. Vidhya Narayanan, IT Director of Health Software Solutions and Engineering,...

New ACIO for Health Sciences

August 10, 2023

Yale IT is excited to announce that Dr. Wies Rafi, supporting the Health Sciences Division as associate chief information officer, joined IT, the IT Leadership Council (ITLC), and the Senior Leadership Team (SLT) as its newest member on August 1.

Wies began his career as a systems data...

July 2023 IT Leadership Team meeting update

August 10, 2023

At the July IT Leadership Team meeting, topics included the new GSAS course registration system, the Law School’s upgraded registration system, Balanced Scorecard updates, as well as a FY24 discussion, and more.

Launching an improved registration system for the Graduate School of Arts...

Cybersecurity awareness updates: August 2023

August 10, 2023
Cybersecurity 101 – Back-to-School Security Refreshers

Summer is great for relaxing our minds and bodies, but not our cybersecurity muscles! With the new academic year upon us, it’s a good time to refresh our security practices.

Phishing attackers never rest and we continue to see...

ITS staff movement, anniversaries, and new hires - June 2023

July 13, 2023

Congratulations to IT staff who recently celebrated a milestone, moved to a new role, or joined our organization in June. Welcome or congratulate your colleagues using Ycards , Yale’s digital greeting...

June IT Leadership Team recap

July 13, 2023

The IT Leadership Team met on Wednesday, June 28. Based on questions from the IT Town Hall and employee surveys requesting clarification on career paths, promotions, and equity, the Senior Leadership Team (SLT) chose this opportunity to provide strategic guidance on the merit process for ITS....

The Bulldog Computer is coming this summer

July 13, 2023
Summary This summer, Information Technology Services (ITS) is introducing a new service, the Bulldog Computer, a new flexible and secure computing platform that replaces the current Yale pre-configured computer options. Faculty or staff needing a new computer will receive a customized experience,...

Recognizing recent promotions in ITS

July 13, 2023

Promotions are a part of our commitment to recognize and motivate exceptional performance, to foster career growth, and ensure organizational success.

During this time of year, many of our staff inquire about the promotion process , and we would like to take this opportunity to...

Welcoming a new cohort of interns

July 13, 2023

Yale IT recently welcomed a new cohort of twenty-two members to its Summer College Internship program. This is the 10th cohort group since the program’s inception in 2014. The program offers college students a paid opportunity to explore careers matching their academic and personal interests....

ITS names Frank Mathew AVP and Deputy CIO

July 13, 2023

Frank Mathew has been named assistant vice president and deputy chief information officer. This change reflects Frank’s broad community engagement and record of...

Cybersecurity awareness updates: July 2023

July 13, 2023
Wordle, anyone? Uncover the Cyber Bee’s name!

Earlier this year, we asked for your help naming the Bee Cyber Fit bee. Solve our Wordle challenge to uncover the full name! ...

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