IT Update

YaleSites upgrade project status – Winter 2022

March 8, 2023
Summary

As previously announced , Yale ITS and the Office of Public Affairs and Communication are upgrading YaleSites, Yale’s web-publishing service. This...

February strategy session confirms BSC alignment and reinforces One IT at Yale

February 9, 2023

On February 6, IT leaders met at West Campus to review the status of eleven Balanced Scorecard (BSC) goals, listen to a panel discussion, understand emerging expectations for FY24, learn about a book inspiring the Senior Leadership Team, and network. The session connected IT colleagues across...

Yale College registration system resilience testing

February 9, 2023

In April 2021, Yale College launched a new registration system and pivoted to an earlier calendar for registration. Since that release, when Yale College registration opens each term, students take thousands of real-time actions that directly hit the student systems database. The fall 2022 add/...

ServiceNow Citizen Developer Program

February 9, 2023

The ServiceNow team has released our Citizen Developer Program. What is a citizen developer program? The program puts you in the driver’s seat by allowing you to build your own forms. It includes no-code/low-code tools and templates to help get you started, and the ServiceNow team will aid with...

Cybersecurity Awareness Program updates - February 2023

February 9, 2023
Share Your Cybersecurity Awareness Ideas – 2023 Planning Survey

Your voice matters! Have you completed the 2023 Cybersecurity Awareness survey yet? Help us plan impactful learning...

ITS staff movement, anniversaries, and new hires - January 2023

February 9, 2023

Congratulations to IT staff who recently celebrated a milestone, moved to a new role, or joined our organization in January. Welcome or congratulate your colleagues using Ycards , Yale’s digital...

ITS staff movement, anniversaries, and new hires - December 2022

January 12, 2023

Congratulations to IT staff who recently celebrated a milestone, moved to a new role, or joined our organization in December. Welcome or congratulate your colleagues using Ycards , Yale’s digital...

Cybersecurity Awareness Program Updates - January 2023

January 12, 2023
New Year, New You campaign - Build your cyber fitness in 2023!

The start of a new year is a great time to review your cybersecurity habits and give them an upgrade! Our New Year, New You campaign, through February 28, will help you...

Maintaining Yale IT’s commitment to Service Quality in response to fall outages

January 12, 2023

Sunday, January 8, marked the successful culmination of over three months of analysis and planning after outages impacted Yale’s wired and wireless computer network. Yale IT and over 90 partners spent seven and a half hours on that day conducting resilience testing. This was done to reduce the...

New date: ServiceNow upgrade to Tokyo - Dec. 17, 2022

December 8, 2022

**** Note: This article was updated on Monday, December 5, to reflect the work moving from December 10 to December 17, 2022.

The Service Now Development and Support team will upgrade the Service Now Platform to the newest version, Tokyo, on Saturday, December 17.

The Tokyo...

ITS staff movement, anniversaries, and new hires - November 2022

December 8, 2022

Congratulations to IT staff who recently celebrated a milestone, moved to a new role, or joined our organization in November. Welcome or congratulate your colleagues using Ycards , Yale’s digital...

Possible action required - VPN upgrade - beginning Wednesday, January 4

December 8, 2022
Summary Yale ITS will update the Cisco AnyConnect Virtual Private Network (VPN) server beginning at 7:00 a.m. on Thursday, January 5. Individuals with older VPN software installed may experience a prompt to upgrade when attempting to connect to VPN. To avoid prompts occurring at an inconvenient...

Device registration portal - New look, and now more accessible

December 8, 2022

As part of ongoing continual improvement, on Wednesday, December 7, ITS updated the Device Registration Portal (DRP) with a new look to meet Yale’s usability and accessibility guidelines. The Yale community can use this tool to register the devices (other...

Celebrate the holiday season with ITS, Finance, and Research Administration colleagues

December 8, 2022

This year, ITS, Finance, and Research Administration are teaming up to celebrate the season. On Tuesday, December 13, from 1:00 - 5:00 p.m., enjoy food and attractions at the ITS Holiday Winter Wonderland Party on the fifth floor . Then, venture to Room 125, and the second, third, and sixth...

This winter, it pays to be on your cyber toes

December 8, 2022

This winter, it pays to be on your cyber toes. Cybercriminals never go on vacation and are always looking for ways to catch us off guard. The winter months are no exception.

Don’t fall victim to their clever scams. Whether you’re shopping or traveling, we’ve got you...

NGN Network Standard - Designed to improve stability, resiliency, and maintainability

December 8, 2022

The newly released Campus Network Infrastructure and Overlay Fabric Standard sets down the core design principles, design patterns, and shared practices of the Next...

It's time for mid-year performance discussions

December 8, 2022

As a reminder, we have entered the development phase of ITS’s Performance Management cycle , including conducting a mid-year performance review.

Be sure to complete mid-year performance reviews for ITS...

Hiring local residents, cultivating talent, and more discussed at the IT LT meeting

December 8, 2022

The IT Leadership Team met on Wednesday, November 30 to discuss the following highlights and initiatives:

New Haven Hiring Initiative (NHHI)

Director of the New Haven Community Hiring Initiatives Chris Brown joined the meeting to share information about the NHHI, established in 2013 to...

Cybersecurity Know Your Risk campaign continues in November!

November 10, 2022

The Know Your Risk campaign is closing out with a series of events to help you keep your data safe.

Participate in the Yale Cybersecurity Awareness Know Your Risk campaign to help build your cyber fitness and keep cybercriminals at bay. You’ll learn how to identify the risk level of your...

IT Academy News & Events - November 2022

November 10, 2022

Hosted by the IT Staff Development team, Yale’s IT Academy consists of a robust speaker series , recommended online training offerings ,...

ITS staff movement, anniversaries, and new hires - October 2022

November 10, 2022

Congratulations to IT staff who recently celebrated a milestone, moved to a new role, or joined our organization in October. Welcome or congratulate your colleagues using Ycards , Yale’s digital...

NGN: Shifting focus to enhance security features

November 10, 2022

Driven by ongoing global supply chain challenges, which significantly impacted Nextgen’s ability to meet scheduled deployment objectives for the remainder of the 2023 fiscal year, program leadership worked diligently to identify security and network opportunities that would continue to...

Getting to know the SOM IT team, space planning, and more at the IT LT meeting

November 10, 2022

The IT Leadership Team met on October 20 and reviewed the following highlights:

Getting to know the Yale School of Management (SOM) IT team

In the spirit of promoting connections across Yale IT’s central and distributed units, John Barden asked Ken Wieler, CIO at the Yale School of...

Possible action required for website application owners to prepare for CAS changes on December 8

November 10, 2022
Summary This information only applies to those individuals who have configured a web application to use CAS or Shibboleth. Yale ITS will add an authorization component to our Central Authentication Service (CAS) on Thursday, December 8. This component will allow application owners to set and define...

Improved Windows updates beginning on or after November 15, 2022

November 9, 2022
Summary Mac users will not be impacted and may ignore this message. Windows Update, an improved mechanism for keeping Windows computers up to date with the latest security and feature updates will be deployed on ITS managed Windows computers on or after November 15, 2022. Windows...

Easing the process for knowledge base authors and editors

October 13, 2022

Based on client feedback and to continuously improve the user experience, the Service Management team made the following ServiceNow knowledge module updates:

For articles requiring no other changes, staff members with the author and external editor roles can now extend an article’s...

ITS staff movement, anniversaries, and new hires - September 2022

October 13, 2022

Congratulations to IT staff who recently celebrated a milestone, moved to a new role, or joined our organization in September. Welcome or congratulate your colleagues using Ycards , Yale’s digital...

New IT Support Service Center coming to YSM

October 13, 2022

Beginning on Thursday, November 3, Yale students, faculty, and staff can receive free audio-visual (A/V) and information technology (IT) support at a newly established Technology Support Service Center at the Yale School of Medicine’s (YSM) Cushing/Whitney Medical Library. Developed over...

October is Cybersecurity Awareness Month!

October 13, 2022

Did you know it only takes small steps to make a big difference in keeping ourselves and Yale safe?

Cybersecurity Awareness Month is about empowering everyone to recognize scams, protect...

IT Academy News & Events - October 2022

October 13, 2022

Hosted by the IT Staff Development team, Yale’s IT Academy consists of a robust speaker series , recommended online training offerings ,...

Pages