IT Update

Staff movement, anniversaries, and new hires - December 2021

January 13, 2022

Congratulations to IT staff who recently celebrated a milestone, moved to a new role, or joined our organization in December. Welcome or congratulate your colleagues using Ycards , Yale’s digital...

It's time for mid-year performance discussions

January 13, 2022

As a reminder, we have entered the development phase of ITS’s Performance Management cycle , including conducting a mid-year performance review.

Be sure to complete mid-year performance reviews for ITS...

IT Academy - January 2022 training and events

January 13, 2022

Hosted by the IT Staff Development team, Yale’s IT Academy consists of a robust speaker series , recommended online training offerings ,...

Be cyber fit in 2022

January 13, 2022

A new year equals a new opportunity to flex your cybersecurity awareness muscles.

Join the Information Security Office as we kick off a new year of cybersecurity awareness activities, events, and contests to increase your cyber fitness!

Want in?

Check out our...

What to expect with the ITS Job Family Redesign Project

January 13, 2022

ITS is preparing to launch a pilot, formally known as the Job Family Classification Redesign and Compensation Reform Project, to strengthen its position as a Workplace of Choice. When the project launches in June 2022, it will replace the current ITS Managerial & Professional (M&P)...

New quality assurance & testing standard now available

December 9, 2021

There is nothing quite so anxiety producing as learning about software bugs from users, the very people at the center of the design. Aargh!!! Software that does not function properly lowers productivity, taints the user experience, and costs money.

Ease your mind and delight your users!...

ITSM Core Process Update: Knowledge

December 9, 2021

The IT Service Management team will be introducing a newly designed Knowledge Management Process in the January timeframe, which will coincide with the ServiceNow platform upgrade to Rome .

The newly...

OpsView transition to Dynatrace on Dec. 20

December 9, 2021

On December 20, the Enterprise Monitoring service will officially decommission OpsView as part of the planned transition to Dynatrace. This concludes a yearlong initiative during which the Enterprise Monitoring team has been working with operations, networking, infrastructure, and application...

Recent MOR graduates reflect on their growth

December 9, 2021

In November 2021, five staff members from within and outside of central ITS graduated from the Maximizing Organizational Resources (MOR) program, including Apriel Biggs, Julienne Hadley, Taber Lightfoot, Lucas Swineford, and Leonard Welch. They represent the seventh cohort from Yale IT to...

ServiceNow platform to be upgraded in January

December 9, 2021

The Service Now Development and Support team is planning on upgrading the ServiceNow platform to the newest version, Rome, in the January timeframe.

The primary goal of the ServiceNow upgrade is to bring the platform forward to the most current version and take advantage of new features...

Secure File Transfer Facility Service retirement postponed

December 9, 2021
Summary

In response to service user requests, ITS is postponing the Secure File Transfer Facility service (files.yale.edu) retirement until February 2022 .

Service...

Power up your passwords & participate in fun competitions

December 9, 2021

Did you know that it only takes two seconds to crack an 11-character password that only uses numbers? But when you add upper and lowercase letters and special characters, it takes 41 years to crack? The Yale Information Security Office is pleased to launch their second awareness campaign, Use...

IT Academy - December 2021 training and sneak peek of 2022 speaker series topics

December 9, 2021

Hosted by the IT Staff Development team, Yale’s IT Academy consists of a robust speaker series , recommended online training offerings ,...

Staff movement, anniversaries, and new hires - November 2021

December 9, 2021

Congratulations to IT staff who recently celebrated a milestone, moved to a new role, or joined our organization in November. Welcome or congratulate your colleagues using Ycards , Yale’s digital...

Updates to Workday, Graduate Student Funding, and Job Family Redesign Discussed at Leadership Team Meeting

December 9, 2021

The IT Leadership Team met on November 17 to review the following topics:

The New Workday Experience

Alex Barreuther, HCMS Solutions Junior Architect, announced a forthcoming update to Workday called Workday Today. With this enhancement, Yale community members will benefit from an...

Introducing QGenda – New enterprise provider scheduling application

December 9, 2021

QGenda, a cloud-based provider scheduling application, is being introduced to support physicians within Yale New Haven Health System (YNHHS) and Yale Medicine (YM). The adoption of this application will provide a digital, single source of truth to view and update on-call schedules. Through the...

Upcoming changes to the NetID activation and reset process

November 11, 2021

On Thursday, November 18, the Yale Information Security Office (ISO) will release an updated version of the NetID Management Tool.

Members of the Yale community will notice several changes to the NetID activation and password reset processes:

Instead of asking for security questions...

Recap of October 18 Hybrid Town Hall

November 11, 2021

On October 18, John Barden welcomed team members back for the second hybrid IT Town Hall, held at the Greenberg Center and live-streamed to staff members at home. The agenda included a welcome back to campus message from Jack Callahan and John Barden, an overview of FY22 and future IT goals, a...

Microsoft 365: Supporting hybrid work

November 11, 2021
Summary

As workspaces have shifted to both remote and onsite, maintaining virtual collaboration is critical to get work done. Microsoft 365 offers apps and features that help you and your team stay productive, protected, and connected.

Details Keep everything digitized so you can access and...

Enhancing IT Leadership through “Diversity Monologues”

November 11, 2021

IT Leaders gathered in October to participate in the first of four “Diversity Monologues” to clarify their role in championing diversity, equity, inclusion, and belonging (DEIB) within ITS. The session was led by Deborah Stanley-McAulay, Associate Vice President for Employee Engagement and...

FY22 Balanced Scorecard Goals progressing

November 11, 2021

Progress is underway for all ten of IT’s Balanced Scorecard Goals for FY22, which are aligned to the strategic anchors of Service Quality, One IT @ Yale, and Workplace of Choice. SLT leaders and team participants are commended for ensuring that these goals continue to move forward....

Benefits to receiving your W2 electronically

November 11, 2021

Take a moment to elect to receive your W-2 electronically if you did not already consent to do so last year. Beyond simplifying your personal tax filings, this method will ensure the following benefits:

Privacy & security : Fast and secure delivery, protecting your...

Upcoming changes to antivirus service

November 11, 2021

On Tuesday November 16, Yale will replace our existing antivirus solution, Cylance, with a more capable endpoint production solution, Crowdstrike Falcon. Crowdstrike Falcon uses a lightweight sensor tested to use fewer system resources than Cylance while offering significant new security...

Cybersecurity Awareness Highlights

November 11, 2021

Did you miss the recent “Bee the Home Expert” Lunch & Learn on October 22? This interactive and engaging session is a must-see for protecting you and your loved ones. The good news is you can watch it at your convenience and up your...

Staff movement, anniversaries, and new hires - October 2021

November 11, 2021

Congratulations to IT staff who recently celebrated a milestone, moved to a new role, or joined our organization in October. Welcome or congratulate your colleagues using Ycards , Yale’s digital...

IT Academy - Upcoming Events and Training

November 11, 2021

Hosted by the IT Staff Development team, Yale’s IT Academy consists of a robust speaker series , recommended...

The Graduate Student Funding Project

November 11, 2021

In 2022, Yale will transition to a new Graduate Student Funding (GSF) process, replacing the Graduate Student Payment System (GSPS) with Banner, Workday, and a new data warehouse and datamart. Graduate students, faculty, and staff that support graduate funding will be impacted by this change....

Microsoft Teams to allow external user communication

November 11, 2021
Summary: On Tuesday, November 30, 2021 , Microsoft Teams will be modified by ITS to allow external user communication. You will be able to call, chat, and set up meetings with people external to the University who use Microsoft Teams or Skype for Business and are also using open...

Secure File Transfer Facility service no longer supported

November 11, 2021
Summary

The Secure File Transfer Facility service (files.yale.edu) is no longer supported by the vendor and will be retired at Yale as of December 22, 2021.

Action required...

Upcoming changes to the amount of time Yale will retain Zoom recordings

October 14, 2021

Important changes are being made to the amount of time Yale will retain Zoom recordings. Please take the appropriate actions now to ensure you retain access to your critical recordings. The IT support teams are here to assist as you take the steps to extend retention of your Zoom cloud...

Pages