#outofthebluethanks from 09/2017

Mark Smith Recognized for Outstanding Personal Service

September 21, 2017

Mistakes happen. In the very fast paced world we find ourselves living in, they can happen simply by hitting “enter.” It’s nice when someone intercepts the issue before the mistake hits the fan. Mark Smith was that someone for Yale Admissions last spring.

Mark is a Customer Service...

Mike Rivera Receives Thanks for His Kindness, Patience & Diligence

September 19, 2017

Michael Rivera is a patient person. He is also quiet and kind. Those qualities came in handy one late, late evening when responding to an urgent call from a student who had lost her keys. The young woman had been attending a concert at Sprague Hall and didn’t realize her keys were missing...

Yale Security Access Control Tech Thanked

September 14, 2017

It was just another day for Brian Pagan, Yale Security Access Technician, when a slightly frantic call came in from the Department of Anthropology about an after hours event. The caller said the department’s front doors needed to be opened or unlocked after 5 p.m. to accommodate this event...