Congratulations to IT staff who recently celebrated a milestone, moved to a new role, or joined our organization in April. Welcome or congratulate your colleagues using Ycards , Yale’s digital...
IT Update
A shared understanding of FY24 IT priorities
May 11, 2023
In April, IT leaders from across the University gathered for a structured conversation to share significant efforts planned across IT at Yale for FY24, including initiatives at the university’s professional schools, as well as ITS portfolio and operational projects. By exposing the work...
ServiceNow incident re-categorization project
May 11, 2023
To empower our Service Owners, Offering Managers, and Helpdesk leadership to make well-informed, data-driven decisions and mature their services, Service Management will enhance ServiceNow’s incident categorization options. This enhancement will allow ITS to arrange incidents into...
Expanding access to Yale IT staff training
May 11, 2023
The Learning, Training, and Development team is growing to meet the evolving needs of IT staff. Taber Lightfoot, User Experience & IT Training and Staff Development and Michelle Morgan, in her new role as Informational Services Consultant, are working with Hadar Call, Advancement & Web...
ServiceNow Field Service Management application launched
May 11, 2023
Summary
The ServiceNow Field Service Management (FSM) application has officially launched. FSM is a resource management system for dispatching technicians that track equipment assets and consumables. The application will be used by Distributed Support Providers, Telecom, Audio & Visual...
Minimum Security Standards and Security Planning Assessment Focus Groups
May 11, 2023
The Minimum Security Standards (MSS) and Security Planning Assessment (SPA) are two key aspects of the Yale Information Security Program. The MSS is Yale’s baseline set of controls. This is meant to be a clear black-and-white statement of what Yale considers an acceptable level of risk.
In...
Bee SAFE, Not Sorry with Yale’s Chief Information Security Officer (CISO)
May 11, 2023
In April, the Information Security Office (ISO) launched its new campaign, Bee SAFE, Not Sorry about our shared responsibility to report suspicious cyber activity. On the latest...
IT Hoteling Offices and Cubicles at 25SP
May 11, 2023
Office hoteling, otherwise known as desk hoteling or simply ‘hoteling,’ is a flexible way of reserving a desk or room in your workplace for a set period. As the name suggests, hoteling operates in the same way as an actual hotel. You make a reservation, check-in, complete your stay, and check-...
IT Leadership Team Meeting Sparks Discussion on Fostering Engagement Across the IT Community
May 11, 2023
At the April IT Leadership Team meeting, IT Leadership Council members shared how they meet the varied expectations of students, faculty, and staff across campus. The panel was followed by a brainstorming session with...
Digital Accessibility at Yale: Global Accessibility Awareness Day - May 18, 2023
May 11, 2023
Digital Accessibility at Yale: Global Accessibility Awareness Day (GAAD) marks its 12th anniversary on Thursday, May 18. To celebrate, Yale’s Digital Accessibility Team is hosting a presentation and trivia with prizes. We will discuss what’s new in WCAG 2.2, why the criteria are important, and...
Scheduled Outages to Network and Phones - various dates: May 15 - June 23
May 3, 2023
Summary On various dates, beginning on May 15 and running through June 23, Yale ITS will upgrade the campus network software, specifically impacting networks and phones for all buildings that have already transitioned to the...
Redesigning spaces for enhanced collaboration
April 13, 2023
Space planning is a hot topic these days, and ITS decided to lead by making space changes at 25 Science Park (25SP). Planning began in the Fall of 2022 to evaluate how space is used on the 4th and 5th floors.
A space consolidation project with the goal of densifying the 4th floor with...
Information security initiatives highlighted at March IT Leadership Team meeting
April 13, 2023
The following highlights were provided by IT Leaders on March 23, 2023:
Cybersecurity Awareness JourneyJessica Flower, Associate Director for ISO Policy and Awareness, reviewed how her team has increased awareness and inspired action around Cybersecurity at Yale.
From an initial...
ITS Performance Management Process – Key Dates for 2023
April 13, 2023
The ITS Focus form will be used for ITS managerial & professional staff and the C&T Performance Feedback Form , for...
Yale Hub to Replace Student Information System (SIS) in June 2023
April 13, 2023
Summary
The existing student platform, Yale Hub (yub.yale.edu), will replace the student self-service portal, Student Information System (SIS), sis.yale.edu, in June. All self-service pages currently available in SIS are already accessible via the Yale Hub. Effective immediately, any links to...
IT Service Management: Application Recovery Tiers Training In-Progress
April 13, 2023
The IT Service Management team has been partnering with Disaster Recovery, Business Continuity and Security to provide Application Recovery Tiers Training throughout the month of April.
The ITS Disaster Recovery team has recently completed an analysis of all applications and determined...
IT Job Family Redesign pilot training and information sessions
April 13, 2023
Please be advised of upcoming IT Job Family Redesign pilot training and information sessions regarding how to work in and manage pay in a market-based structure. These sessions have been designed to help you and your manager understand the complexities of pay management and ensure you all have...
ITS staff movement, anniversaries, and new hires - March 2023
April 13, 2023
Congratulations to IT staff who recently celebrated a milestone, moved to a new role, or joined our organization in March. Welcome or congratulate your colleagues using Ycards , Yale’s digital...
Bee SAFE, not sorry awareness campaign launches in April 2023
April 12, 2023
Do you know how to recognize and report suspicious behavior? It’s better to be SAFE than sorry. Report it to the Information Security Office (ISO) right away.
The SAFE model helps simplify the reporting process:
S – See something suspicious...
Pronouns: What are they and why do they matter?
March 9, 2023
As part of IT’s commitment to being a Workplace of Choice, all staff are encouraged to learn about the use of pronouns. The Office of LGBTQ Resources website shares why pronouns help us “to respect the diverse identities of our...
CCI Monthly Breakfast - March 15, 2023
March 9, 2023
Please join members of the ITS Climate, Culture and Inclusion (CCI) Committee on Wed., Mar.15, from 8:30 – 10am, at 25 Science Park - room 125, for the second of our monthly series of breakfast events.
In March, we welcome Move to Heal to our informal gathering. Move to Heal began its...
Minimum Security Standards (MSS) reorganization
March 9, 2023
On Wednesday, March 15, the Information Security Office (ISO) will publish a reorganized version of Yale’s Minimum Security Standards (MSS) . The purpose of this reorganization is to improve comprehension and reduce redundancy. No standards...
Streamlining Yale’s Minimum Security Standards (MSS)
March 9, 2023
On Wednesday, March 15, the Information Security Office (ISO) will publish a reorganized version of Yale’s Minimum Security Standards (MSS). The purpose of this reorganization is to improve comprehension and reduce redundancy. No standards or requirements are changing.
...
Recap of Hybrid IT Town Hall on March 7
March 9, 2023
At the Hybrid IT Town Hall Meeting on March 7, 2023, the following topics were discussed:
Organizational Updates Resiliency Strategy and the Road AheadIf you were unable to attend,...
Innovation across Operations Initiatives and XR Technology Discussed at February IT LT Meeting
March 9, 2023
The IT Leadership Team met on February 15 to discuss the following highlights:
Operations Portfolio Management Office (OPMO) UpdateThe Operations Portfolio Management Office (OPMO), led by Lisa Sawin, works closely with Yale leaders to assist, guide, and drive sustained, relevant...
ServiceNow launches Field Service Management application next month
March 9, 2023
Yale ITS previously announced that ServiceNow’s Field Service Management application would launch in March. The Field Service Management Application will now launch in mid-April. The new launch date allows sufficient time to conduct training while avoiding a conflict with our Student...
ITS staff movement, anniversaries, and new hires - February 2023
March 9, 2023
Congratulations to IT staff who recently celebrated a milestone, moved to a new role, or joined our organization in February. Welcome or congratulate your colleagues using Ycards , Yale’s digital...
Save the date for the IT Staff Picnic
March 9, 2023
All IT staff—in central and distributed roles—are invited to attend the IT Staff Picnic at Lighthouse Point Park on Thursday, June 8, 11:30 a.m. to 3:30 p.m. All managers are encouraged to schedule an anchor day for their teams on the morning of Thursday, June 8, or Friday June 9, to include...
YaleSites upgrade project status – Winter 2022
March 8, 2023
Summary
As previously announced , Yale ITS and the Office of Public Affairs and Communication are upgrading YaleSites, Yale’s web-publishing service. This...