IT Update

Charting a new course

February 8, 2024

The IT Learning and Development team was born out of the need to formalize IT staff learning. In the fall of 2022, Taber Lightfoot, associate director of user experience and IT training, took the lead in spearheading this program, with Michelle Morgan, information services consultant, joining...

Mark your calendar for some winter events

February 8, 2024

To encourage colleagues across all areas of IT to connect and enjoy time together, the IT Business Office and Administrative teams created several fun-filled events to help warm our winter months.

February Tuesday, February 13: IT will host a Town Hall at Zhang Auditorium...

Manager's Series - Understanding your team

February 8, 2024

IT Learning & Development’s February event provides a unique professional development opportunity for managing staff. Please check your email to RSVP and receive the Zoom link for the session, or contact IT Learning and Development at...

Explore Workday Learning and learn about our new approach to learning

February 8, 2024
Explore Workday Learning

You can now explore thousands of learning opportunities designed by Yale and LinkedIn Learning through Yale’s new learning management experience, Workday Learning . Workday Learning is easily searchable, with...

ITS staff movement, anniversaries, and new hires - January 2024

February 8, 2024

Congratulations to ITS staff who recently celebrated a milestone, moved to a new role, or joined our organization in January. Welcome or congratulate your colleagues using Ycards , Yale’s digital...

Ask IT Leadership - February 2024

February 8, 2024

Can you share where we can see the answers to the submitted questions? It would be nice if there was one central place we could go to see all of them.

Thank you for your feedback and for using this forum as a resource.

Questions submitted to the Ask IT...

IT Leadership Team February meeting recap

February 8, 2024

The January IT Leadership Team meeting covered three main topics: IT portfolio management, NGN visibility, and Operations notification.

IT portfolio management

By providing insight into projects across IT, the Portfolio Management Office (PMO) helps leadership, service owners, and...

Get Cyber Fit in February with the New Year, New You Campaign

February 8, 2024

The start of a new year is a great time to think about our cybersecurity habits and give them an upgrade!

Here are three simple ways you can build your cyber fitness during our New Year, New You campaign this month:

There’s still time to...

Introducing redesigned support notifications from ServiceNow: Where style meets substance!

February 8, 2024

The IT Service Management team will soon introduce newly designed support notifications based on customer feedback. These changes will make pertinent information easier to consume.

We crafted the new notifications to draw your eyes to the essential details of your support tickets....

One IT Conference: Networking and learning ahead

February 8, 2024

The inaugural One IT Conference, “Advancing Collaborations: One IT as a Catalyst” is gearing up to be an inspiring day featuring Yale leaders, IT experts, and more. It aims to help the IT community understand how academic leadership develops strategic goals for the university, explore the impact...

A new way to spell check in ServiceNow

February 8, 2024

The ServiceNow platform now relies on spell check performed by the individual’s browser. If you right-click or open the context menu on a misspelled word in text fields with advanced editing features, you will see the option to add a link.

To utilize the individual’s browser...

Coming soon: Enhancements to PCard Suspension Notices

January 31, 2024
Summary

Notifying individual Yale Purchasing Card (PCard) holders who are delinquent for 90 days or more in submitting their expense reports is currently a manual process. Effective Monday, March 18, 2024, Yale’s Purchasing Card Suspension Notifications will be automated in...

AI In Medicine Symposium

January 11, 2024

The Section of Biomedical Informatics & Data Science at Yale School of Medicine invites you to submit abstracts and register to attend the inaugural AI in Medicine Symposium, to be held on Friday, February 2, 2024.

The 2024 AI in Medicine Symposium, led by Andrew Taylor, MD, MHS, is...

ITS staff movement, anniversaries, and new hires - December 2023

January 11, 2024

Congratulations to ITS staff who recently celebrated a milestone, moved to a new role, or joined our organization in December. Welcome or congratulate your colleagues using Ycards , Yale’s digital...

Cybersecurity Awareness Program: build new cyber habits

January 11, 2024

The New Year always presents the opportunity for resolutions and building good habits. We tend to set ambitious, often unrealistic goals that don’t stick. Make 2024 the year you build cyber-safe habits and stick to them!

Here are three truths about habits:

The more we repeat...

IT Learning & Development’s January events

January 11, 2024

IT Learning & Development’s Café IT and Tech Talks series will offer several exciting opportunities for staff this spring. Below are the two events planned for January. Please check your email to RSVP and receive the Zoom links for each session, or contact...

Call for posters for the upcoming One IT conference

January 11, 2024

The planning committee for the 2024 One IT Conference (March 20) is excited to invite submissions for poster presentations focusing on the ideas, projects, and data reshaping the landscape of Yale’s...

Advancing Collaboration: One IT as a Catalyst

January 11, 2024

On March 20, the IT community at Yale – distributed and central – will congregate on Science Hill for an inaugural One IT Conference. The full-day, in-person conference (anticipated to be held annually) will feature an opening keynote panel discussion at Marsh Auditorium at the Yale Science...

Introducing the Yale Status Board

January 11, 2024

Starting January 24, the Yale community will have access to the Yale Status Board, a web-based dashboard providing information about critical events, outages, and service interruptions on campus. The new application collates information published by the Facilities and Emergency Management...

Scheduled outage - PaperCut maintenance on Monday morning, Jan. 15

January 10, 2024
Please share these details with individuals in your area of responsibility who need this information. Summary Yale ITS will deploy a software upgrade to the PaperCut print system from 7 - 9 a.m. on Monday, Jan. 15, resulting in an outage. Yale’s PaperCut vendor recommends that we deploy this...

ITS staff movement, anniversaries, and new hires - November 2023

December 14, 2023

Congratulations to ITS staff who recently celebrated a milestone, moved to a new role, or joined our organization in November. Welcome or congratulate your colleagues using Ycards , Yale’s digital...

Cybersecurity awareness 2023 year in review

December 14, 2023

We are grateful for your participation in Yale’s Cybersecurity Awareness Program. Your cyber-safe actions - from attending our lunch and learns to listening to the podcast to building knowledge through our self-paced trivia games – help protect Yale data and systems. Thank you!

2023 was...

IT Staff celebrate and reflect on 2023

December 14, 2023

It’s the season to be jolly, and IT staff had several reasons to be joyful and merry this year! The IT holiday celebration on December 12 featured food, music, fun, and raffle prizes, with proceeds benefiting the United Way of Greater New Haven. Heidi and Handsome Dan delighted the staff...

Pioneering AI projects and promoting data governance

December 14, 2023

With a growing number of publicly available Artificial Intelligence (AI) tools and a rapidly changing technology space, Yale quickly recognized the need to provide its community with guidelines. This led to the Data Governance Executive Council, Provost Scott Strobel, SVP for Operations Jack...

It's time for mid-year performance discussions

December 14, 2023

As a reminder, we have entered the development phase of I TS’s Performance Management cycle , including conducting a mid-year performance review.

Be sure to complete mid-year performance reviews for ITS...

The latest project updates from IT Leaders at November’s ITLT

December 14, 2023

This month’s IT Leadership Team meeting, held on Wednesday, November 29, featured discussions and updates on the following initiatives:

Summer Internship Program

Katie Cullen and Cheri Ross outlined the program’s process, deadlines, and expectations. The rotation is planned for ten...

Introducing feedback management for enhanced customer engagement

December 14, 2023

The IT Support Services team would like to introduce you to a new feedback widget on the IT at Yale portal as a simple and convenient way for individuals you support to submit feedback.

The widget, visible from the IT at Yale homepage after...

New Learning & Development manager series for 2024

December 14, 2023

With the winter recess quickly approaching, IT Learning & Development wants to take the opportunity to bring post-recess events and programming to your attention now.

A new manager’s series is under development in partnership with IT HR Business Partner Kaila Carroll and HR...

Join us to learn about the exciting new approach to Learning & Development at Yale!

December 14, 2023
Summary

We are excited to unveil an innovative approach to Learning & Development at Yale!

Over the past few years, we have developed an infrastructure, including quality standards and modern technology, to support learning as part of our work at Yale. This is only a start, as we...

New self-service system tracks health requirements

December 13, 2023
Tracking health requirements just got easier!

Health On Track , the university’s new self-service system for tracking health requirements, will launch on January 29.

Health On Track will manage current school or job-related health requirements and allow Yale to provide a safe...

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