IT Update

Access management improvement

October 17, 2019

The Access Management Improvement project is a key component of Yale’s multi-year cyber security strengthening efforts. This project will modernize NetID usage to deliver improved accessibility, usability, and security via a modernized CAS login screen, expanded self-service password recovery,...

Introducing the Work Better in ServiceNow training series

October 17, 2019
The Service Management team is hosting a series of ServiceNow platform training sessions.These trainings will provide instruction on how to work more efficiently using ServiceNow, through the use of built-in functionality. Individuals interested in attending the sessions should have a basic...

Introducing Infosec Chats

October 17, 2019

The IT Staff Development team is partnering with Information Security to host InfoSec Chats – a discussion on various relevant information technology security topics. Each month, Chief Information Security Officer for Yale University, Paul Rivers, will present on current issues and topics in the...

Scheduled network maintenance - multiple dates, beginning October 24

October 17, 2019


Later this month, Yale ITS will begin to perform ongoing required network maintenance running through mid-November. Please see detailed information below for a complete list of buildings and scheduled maintenance times. This information is for informational...

Running Windows 7? Action is required

October 16, 2019
This information applies only to those individuals running the Microsoft Windows 7 operating system on their computer. Windows 7 will no longer be supported by Microsoft after January 14, 2020. Devices running Windows 7 will not meet the required University’s minimum-security standards after...

Cybersecurity begins with you

October 4, 2019

National Cybersecurity Awareness Month has officially begun yet protecting Yale’s data — and your own personal information — is a year-round job. Staying cybersecure is especially important as the lines between our work and personal lives become increasingly blurred. IT Cybersecurity has...

Staff movement, new hires, and milestones

October 3, 2019

Congratulations to IT staff who recently celebrated a milestone or joined our organization in September. Say hello or congratulate your colleagues using Yale’s digital greeting cards.

Milestone anniversaries

35 years

Paul J Johnson

30 years


ITS leadership team meeting

October 3, 2019

The ITS leadership team met on Wednesday, September 28. The team discussed the IT Balanced Scorecard objectives and the Technology Architecture Standards Team gave an Architecture Technology Standards update. The meeting also included a presentation of the hard work of so many during the Banner...

Introduction to Azure at Yale and upcoming Tech Talks

October 3, 2019
On Wednesday, September 18, Ken Hoover presented a Tech Talk on the Introduction to Azure at Yale. The one-hour session covered a few basics about the platform, how we have integrated it at a technology level, recommendations for using Azure, and examples from our community. This second Tech Talk...

ITS Backup Service (Code42) upgrade and outage

October 3, 2019


The ITS Backup Service technology will be upgraded on Thursday, October 10, from 5:00 – 6:00 p.m. There will be a one-hour interruption in back-ups as the client upgrades itself. During this time, the backup service will not be available. No action is required on...

Two new telephone request forms

October 3, 2019

To streamline the process for ordering desk phones, ethernet connections, or other phone services, the ServiceNow and IT Desk Phone teams created two new request forms and updated several existing forms....

Coming soon - New and improved IT phone request forms

September 25, 2019

To streamline the process for ordering desk phones, ethernet connections, or other phone services, the IT Desk Phone team created two new request forms and updated several existing forms.

These forms will make it easier for users to request adjustments to voicemail and other customer...

Tech Talks

September 19, 2019

As the academic year marks a new learning opportunity for Yale students, it also coincides with a new learning series for our information technology (IT) community. Earlier this month, the IT Staff Development team hosted the first in a series of learning sessions called Tech Talks. Each one-...

IT summer picnic

September 19, 2019

Earlier this month, over 200 IT staff celebrated the final days of the season at the Information Technology (IT) summer picnic, held at The Stack restaurant in New Haven. Attendees were able to sample a selection of all things barbecue and enjoy networking opportunities and lawn games in the...

Getting to know Yale leaders: Mark Manton

September 19, 2019

Mark Manton has boundless energy. In addition to his job at Yale, he is a volunteer EMT, swims competitively, and, in the winter months, is ski patrolling. His office is chock-full of photos and mementos, and he greets colleagues stopping by with a welcoming smile.

As the ITS lead...

Ups and Downs — IT Highlights

September 19, 2019

ITS has rebuilt the Ups & Downs report in Microsoft SharePoint and re-branded it as IT Highlights. Please review the changes and cut-over schedule below.

Like its predecessor, any submissions to IT Highlights from the week prior will be sent to all IT staff and select IT partners on...


September 19, 2019

At 2:00 p.m., on Thursday, September 26, ITS will perform routine maintenance on Yale’s antivirus service (Cylance) to remove duplicate devices. Additionally, Cylance will stop functioning on devices that have not connected to the internet within the last six months. These systems will be...

New resource coming soon for Yale website developers

September 19, 2019

Creating accessible, responsive, Yale branded websites is about to get easier. Thanks to the new Yale User Interface (UI) Component Library , front-end website developers across the University can benefit from faster...

International Project Management Day 2019

September 19, 2019

International Project Management Day 2019

Thursday, November 7, 2019, 8:00 AM - 5:00 PM 800 West Campus Drive, West Haven, CT 06516, Conference Center, event room A

Please join your Project Management colleagues from across Yale campus, as we host International Project Management Day at...

Staff movement, new hires, and milestones

September 5, 2019

Congratulations to IT staff who recently celebrated a milestone or joined our organization in August. Say hello or congratulate your colleagues using Yale’s digital greeting cards .

Milestone anniversaries

William J...

Workplace of choice

September 5, 2019

The Climate, Culture, and Inclusion Task Force and ITS Staff Development are introducing two mandatory courses for all IT employees to complete that promotes a culture of respect and inclusion for all.

First, all active employees are required to complete online training on Unconscious...

FileNet document management upgrade planned

September 5, 2019

ITS is upgrading the Enterprise Content Management system, FileNet, in fall 2019. FileNet is a long—term, archival document management system spanning 12 repository areas and housing approximately seven million University documents. The FileNet project ensures that the university preserves...

Update on IT New Employee Orientation Program

September 5, 2019

The Climate, Culture, and Inclusion team hosted the second IT New Employee Orientation Program on June 6 at 25 Science Park. The quarterly program welcomed 13 new IT employees who joined Yale over the prior three months. Overall, survey feedback from the June session was positive and the team...

Introducing Siteimprove - a website improvement tool

September 5, 2019

Have you ever wondered whether there are any broken links on your website? Whether someone can find your website by searching in Google? How about whether the web page is accessible to people with disabilities? Siteimprove is a tool that can help you with all these questions.

The self-...

ITS objectives and scorecard nearing completion

September 5, 2019

Last week, the ITS leadership team reconvened to engage in further discussions focused around the ITS objectives and refining the balanced scorecard. The recently defined objectives, listed below, will now begin to take shape quickly as the balanced scorecard is finalized and next steps are...

A new dynamic form for Yale College

September 5, 2019

This summer, we introduced a new Dynamic Form for Yale College - the Petition to Complete the Requirements of Two Majors . The form replaces a paper-based version that required students to obtain multiple signatures across campus. This manual approval process often delayed submission of the form...

Computer management gets easier

September 5, 2019

On Sunday, September 15, ITS will silently enable “Azure AD hybrid domain join” on all ITS-supported computers. Individuals on campus will not need to restart or sign-into their computers. However, individuals whose computers are not on campus (not connected to the Yale network) will need to...

ID Center offers passport photos and notary services

September 5, 2019

Yale Public Safety Services now offers two new services: notary and passport photos.

Get travel-ready with two perfectly sized, professional-quality photos. Passport photo services are available only at Yale ID Center , 57 Lock Street, Monday...

Deborah Stanley‐McAulay promoted to Associate Vice President for Employee Engagement and Workplace Culture.

September 4, 2019

Janet Lindner shared this communication with members of the Yale community.


Dear Colleagues,

I am delighted to announce that Deborah Stanley‐McAulay has been promoted to Associate Vice President for Employee Engagement and Workplace Culture.

In her...

John provides perspective on Yale's email systems

August 22, 2019

Yale’s Chief Information Officer, John Barden, addresses questions asked by the community through our Ask John survey feature. This week, John shares some history, challenges, and work necessary to consider migration to one email system.

Migrating to one email & calendaring...