The Service Management team has been busy developing new tools to help you get your work done. These include a new system status subscription service and enhanced functionality for requests.
System Status Subscription ServiceYou can now say up to date on planned and unplanned outages...
On Thursday, March 4, from 3:00 - 4:00 p.m., join a webinar open to and co-presented by Yale’s IT community and affinity groups. The webinar features Karen Catlin, author of “Better Allies” and Yale’s Chief Information Officer John Barden. This fireside chat will cover key points from...
Did the recent ServiceNow homepage conversion catch you off guard? Are you unsure of the best way to display your ticket information? Need to understand how to use the reporting module to get the most relevant information? Then attend the new ServiceNow Dashboard and Reporting training session...
As much of the campus, and the world, continues to work remotely, incidents of Zoom bombing are increasing. Zoom bombers disrupt meetings using charged hate speech, pornography, or other shocking and disturbing methods. There is no place for this at Yale.
Zoom continues to notify ITS...
The ITS Leadership Team and the ITS Climate, Culture, and Inclusion (CCI) Task Force continue to make workplace improvements through the nine separate initiatives derived from the...
Yale’s Center for Research Computing (YCRC) recently debuted a new “Parallel Programming with R” training video as part of the YCRC’s R Workshop video...
Documenting and meeting expectations is key to providing reliable services to the community. Through a Service Level Agreement (SLA), a user can view what to expect when using a service. An SLAs also defines the responsibilities of the user of the service. This year, a...
Historically, Yale has had to lock between 20 and 40 NetIDs every month because they were compromised. Net IDs are usually compromised in one of two ways:
Someone is the victim of a phishing attack. Someone reused their Yale password on a website that became compromised; this revealed their...Following a balanced scorecard update in November , progress is well underway to train all Service Owners on fiscal management by the end of FY21. This training supports one of the two financial objectives (F1) on IT’s Strategy Map: to enhance...
The short answer to this question is that we have you covered. The Yale Center for Research Computing and ITS partnered to address concerns that researchers have with running deprecated operating systems.
For researchers who invested in costly instruments that rely on software...
Yale’s Enterprise Reporting and Analytics team will conduct a Tableau server usage study in the second half of FY21. This study aims to determine how Yale’s campus utilizes Tableau, discover where our enterprise reporting tool (Power BI) meets those requirements, and identify gaps...
Congratulations to IT staff who recently celebrated a milestone, moved to a new role, or joined our organization in January. Welcome or congratulate your colleagues using Ycards , Yale’s digital...
The IT Leadership Team met on Wednesday, January 27 and discussed the following topics:
New resources for leadershipRyan Schlagheck gave an overview of two opportunities for leaders to support and guide their teams, including skip level meetings and updated diversity and inclusion...
What comes to mind when you think of your managed workstation? We often hear “managed workstations are terrible,” “managed workstations are so locked down, I can’t do my job,” or “my managed workstation is too slow.” Yale’s Endpoint Engineering team has taken these sentiments to...
On December 3 and 4, 2020, Yale hosted its annual Day of Data virtually, for the first time.
Day of Data is an annual symposium aiming to foster cross-disciplinary awareness of common data challenges in a conference-like setting. Attendees come from Medicine, the Humanities, the Social...
Hosted by the IT Staff Development team, Yale’s IT Academy consists of a robust speaker series, recommended online training offerings, and learning events to support the professional growth and staff development of Yale’s IT community.
New Diversity & Inclusion Resources...John opened the meeting by reflecting on the IT holiday party and the holiday recess. He enjoyed talking with team members at the event and welcomed the chance to reset during the break. He hoped others had a chance to do this, as well.
After welcoming staff back, John reflected on the...
You may be thinking “Lord of the Rings,” but in this case, the SAM journey refers to Software Asset Management.
As most IT Service Offering Managers and Service Owners know, we are re-launching the ServiceNow Software Asset Management functions. The decision to manually create the data...
Yale’s Chief Information Officer, John Barden, addresses questions asked by the community through our Ask John survey feature. This week, John answers a question about email limits.
Can you remove or increase the small, single-message limit for Yale email?...
As a reminder, we have entered the development phase of ITS’s Performance Management cycle , which includes conducting a mid-year performance review. In addition, this year’s (FY21) rating and...
The 2019 Workplace Survey provided the University with feedback on areas such as: commitment, communication, decision making, development, diversity, innovations,...
Yale researchers and community members working with sensitive data now have two options to meet their computational needs.
Spinup Data EnclaveYale researchers and community members can now benefit from the Spinup Data Enclave, launched in late October. The platform, developed in...
The Extreme Science and Engineering Discovery Environment (XSEDE) is a National Science Foundation-funded virtual organization that integrates and coordinates the sharing of advanced digital services , including supercomputers and...
Microsoft is retiring Skype for Business in July 2021. The University is moving to Microsoft Teams tools for chat and online calling.
All ITS managed machines are updated with Teams. If you are not using an ITS-managed computer, visit the ...The IT Collaboration Services team has received increased notifications of potentially vulnerable Zoom meeting and event links. Additionally, a recent review of the Yale public event calendar shows many events that have password-embedded links. The team would like to remind anyone responsible...
The Leadership Team met on Wednesday, December 16 and reviewed the following projects and updates:
The Cultural Heritage ProjectJeff Campbell and Yale’s Cultural Heritage Metadata Project Director, Dr. Rob Sanderson, provided an update on Yale’s Cultural Heritage IT collaboration, which...
Congratulations to IT staff who recently celebrated a milestone, moved to a new role, or joined our organization in December. Welcome or congratulate your colleagues using Ycards , Yale’s digital...
John opened the meeting by acknowledging that the semester was winding down, with the undergraduates having moved out and final exams concluding. Overall, he felt that the semester was successful, including the achievement of the university’s operational goals as well as a very low...
