Congratulations to IT staff who recently celebrated a milestone, moved to a new role, or joined our organization in December. Welcome or congratulate your colleagues using Ycards , Yale’s digital...
IT Update
Cybersecurity Awareness Program Updates - January 2023
January 12, 2023
New Year, New You campaign - Build your cyber fitness in 2023!
The start of a new year is a great time to review your cybersecurity habits and give them an upgrade! Our New Year, New You campaign, through February 28, will help you...
Maintaining Yale IT’s commitment to Service Quality in response to fall outages
January 12, 2023
Sunday, January 8, marked the successful culmination of over three months of analysis and planning after outages impacted Yale’s wired and wireless computer network. Yale IT and over 90 partners spent seven and a half hours on that day conducting resilience testing. This was done to reduce the...
This winter, it pays to be on your cyber toes
December 8, 2022
This winter, it pays to be on your cyber toes. Cybercriminals never go on vacation and are always looking for ways to catch us off guard. The winter months are no exception.
Don’t fall victim to their clever scams. Whether you’re shopping or traveling, we’ve got you...
IT Academy News & Events - December 2022
December 8, 2022
Hosted by the IT Staff Development team, Yale’s IT Academy consists of a robust speaker series , recommended online training offerings ,...
NGN Network Standard - Designed to improve stability, resiliency, and maintainability
December 8, 2022
The newly released Campus Network Infrastructure and Overlay Fabric Standard sets down the core design principles, design patterns, and shared practices of the Next...
It's time for mid-year performance discussions
December 8, 2022
As a reminder, we have entered the development phase of ITS’s Performance Management cycle , including conducting a mid-year performance review.
Be sure to complete mid-year performance reviews for ITS...
Hiring local residents, cultivating talent, and more discussed at the IT LT meeting
December 8, 2022
The IT Leadership Team met on Wednesday, November 30 to discuss the following highlights and initiatives:
New Haven Hiring Initiative (NHHI)Director of the New Haven Community Hiring Initiatives Chris Brown joined the meeting to share information about the NHHI, established in 2013 to...
New date: ServiceNow upgrade to Tokyo - Dec. 17, 2022
December 8, 2022
**** Note: This article was updated on Monday, December 5, to reflect the work moving from December 10 to December 17, 2022.
The Service Now Development and Support team will upgrade the Service Now Platform to the newest version, Tokyo, on Saturday, December 17.
The Tokyo...
ITS staff movement, anniversaries, and new hires - November 2022
December 8, 2022
Congratulations to IT staff who recently celebrated a milestone, moved to a new role, or joined our organization in November. Welcome or congratulate your colleagues using Ycards , Yale’s digital...
Device registration portal - New look, and now more accessible
December 8, 2022
As part of ongoing continual improvement, on Wednesday, December 7, ITS updated the Device Registration Portal (DRP) with a new look to meet Yale’s usability and accessibility guidelines. The Yale community can use this tool to register the devices (other...
Celebrate the holiday season with ITS, Finance, and Research Administration colleagues
December 8, 2022
This year, ITS, Finance, and Research Administration are teaming up to celebrate the season. On Tuesday, December 13, from 1:00 - 5:00 p.m., enjoy food and attractions at the ITS Holiday Winter Wonderland Party on the fifth floor . Then, venture to Room 125, and the second, third, and sixth...
ITS staff movement, anniversaries, and new hires - October 2022
November 10, 2022
Congratulations to IT staff who recently celebrated a milestone, moved to a new role, or joined our organization in October. Welcome or congratulate your colleagues using Ycards , Yale’s digital...
NGN: Shifting focus to enhance security features
November 10, 2022
Driven by ongoing global supply chain challenges, which significantly impacted Nextgen’s ability to meet scheduled deployment objectives for the remainder of the 2023 fiscal year, program leadership worked diligently to identify security and network opportunities that would continue to...
Getting to know the SOM IT team, space planning, and more at the IT LT meeting
November 10, 2022
The IT Leadership Team met on October 20 and reviewed the following highlights:
Getting to know the Yale School of Management (SOM) IT teamIn the spirit of promoting connections across Yale IT’s central and distributed units, John Barden asked Ken Wieler, CIO at the Yale School of...
Possible action required for website application owners to prepare for CAS changes on December 8
November 10, 2022
Summary This information only applies to those individuals who have configured a web application to use CAS or Shibboleth. Yale ITS will add an authorization component to our Central Authentication Service (CAS) on Thursday, December 8. This component will allow application owners to set and define...
Cybersecurity Know Your Risk campaign continues in November!
November 10, 2022
The Know Your Risk campaign is closing out with a series of events to help you keep your data safe.
Participate in the Yale Cybersecurity Awareness Know Your Risk campaign to help build your cyber fitness and keep cybercriminals at bay. You’ll learn how to identify the risk level of your...
IT Academy News & Events - November 2022
November 10, 2022
Hosted by the IT Staff Development team, Yale’s IT Academy consists of a robust speaker series , recommended online training offerings ,...
Improved Windows updates beginning on or after November 15, 2022
November 9, 2022
Summary Mac users will not be impacted and may ignore this message. Windows Update, an improved mechanism for keeping Windows computers up to date with the latest security and feature updates will be deployed on ITS managed Windows computers on or after November 15, 2022. Windows...
New IT Support Service Center coming to YSM
October 13, 2022
Beginning on Thursday, November 3, Yale students, faculty, and staff can receive free audio-visual (A/V) and information technology (IT) support at a newly established Technology Support Service Center at the Yale School of Medicine’s (YSM) Cushing/Whitney Medical Library. Developed over...
October is Cybersecurity Awareness Month!
October 13, 2022
Did you know it only takes small steps to make a big difference in keeping ourselves and Yale safe?
Cybersecurity Awareness Month is about empowering everyone to recognize scams, protect...
IT Academy News & Events - October 2022
October 13, 2022
Hosted by the IT Staff Development team, Yale’s IT Academy consists of a robust speaker series , recommended online training offerings ,...
ServiceNow platform to be upgraded in December
October 13, 2022
The Service Now Development and Support team plans to upgrade the ServiceNow platform to the newest version, Tokyo, in the December timeframe.
The Tokyo version boasts a brand-new modern interface. You will still have all the dynamic functionality you have come to rely on, with the added...
Easing the process for knowledge base authors and editors
October 13, 2022
Based on client feedback and to continuously improve the user experience, the Service Management team made the following ServiceNow knowledge module updates:
For articles requiring no other changes, staff members with the author and external editor roles can now extend an article’s...ITS staff movement, anniversaries, and new hires - September 2022
October 13, 2022
Congratulations to IT staff who recently celebrated a milestone, moved to a new role, or joined our organization in September. Welcome or congratulate your colleagues using Ycards , Yale’s digital...
YaleSites Upgrade project status – Fall 2022
October 12, 2022
Summary
As previously announced , Yale ITS and the Office of Public Affairs and Communication are upgrading YaleSites, Yale’s web-publishing service. This...
Yale ITS to launch Field Service Management (FSM) application within ServiceNow
September 21, 2022
In November 2022, Yale ITS will launch the Field Service Management (FSM) application within ServiceNow for the Distributed Support Providers, Telecom, Audio & Visual Support, and the Student Technology teams.
This application will help technicians manage work tasks performed in various...September 2022 - ITS staff movement, anniversaries, and new hires
September 15, 2022
Congratulations to IT staff who recently celebrated a milestone, moved to a new role, or joined our organization in August. Welcome or congratulate your colleagues using Ycards , Yale’s digital...
FY23 goals unveiled and other updates shared at September IT LT meeting
September 15, 2022
Highlights from the IT Leadership Team meeting hosted on September 7 included:
IT Job Family Redesign pilotBlanche Temple updated the group on the status of the Pilot, including:
A meeting with the University Labor Relations team will be held in September to begin planning for ITS...Budgeting for Yale’s IT needs
September 15, 2022
As in past years, our FY23 Budget proposal remains focused on meeting the diverse and evolving needs of the Yale community. There are good signs that the time we have spent over the last five years building our current foundation has transformed ITS into a more resilient and reliable unit that...