IT Update

Enhanced About IT website supports IT staff and partners

December 12, 2019

An enhanced About IT website , launched at the end of November, provides IT staff and partners with new information and resources, including the following highlights:

An outline of FY20—FY22 goals mapped to...

Improving the Desktop Backup service

December 12, 2019

Earlier this week, the Desktop Backup team enabled a new feature through the Code42 Backup Service to allow user profiles and application settings to be automatically backed up. No...

Creative Cloud gets an update, new features

December 12, 2019

You may already know that Adobe’s suite of creative software, web-based services, and mobile device apps is licensed for all Yale students, faculty, and staff as of this academic year.

Exciting news! Adobe has recently released a new version of their Creative Cloud software, which...

2019 holiday recess schedules & adjusted deadlines

December 4, 2019

Several Yale offices will close at 5:00 p.m. on Monday, December 23, 2019, and reopen Thursday, January 2, 2020. The following is a brief summary of systems availability, adjusted deadlines, and support services related to this period. Please read on for information about specific areas....

Important Deadline Dates for Recruitment due to Holiday Recess

November 20, 2019

Please refer to the following schedule for creating and posting job requisitions, processing temporary employment requests, and extending offers to candidates before and after the 2019 holiday recess period. Please share this communication with others in your department who are responsible for...

GSAS + ITS collaboration = great new website

November 14, 2019

The Graduate School of Arts & Sciences (GSAS) launched a refreshed website at the end of October. The site, developed in collaboration with Yale ITS, features updated content, a consistent voice and tone, improved menu navigation, and photojournalistic...

ServiceNow Upgrade

November 14, 2019

Scheduled for release the first quarter of 2020, the Service Management team will be kicking off the upgrade of ServiceNow to the latest version: New York. The primary goal of the effort is to bring the platform forward to the most current version and take advantage of new features and increased...

Box at Yale discontinues folder uploads through IE

November 14, 2019
Summary This information applies only to individuals using computers with the Microsoft Windows operating system. MacOS computers are not impacted. Box at Yale (and SecureBox at Yale) no longer supports the folder upload feature within Internet Explorer. Details

Beginning on Friday, December 27...

Staff movement, new hires, and milestones

November 14, 2019

Congratulations to IT staff who recently celebrated a milestone or joined our organization in October. Say hello or congratulate your colleagues using Yale’s digital greeting cards.

Milestone anniversaries

35 years

Richard B. Morris

25 years


Java upgrade to Windows operating systems

November 13, 2019

The following information applies only to those computers running Windows operating systems.


Yale ITS began delivering an updated version of Java, automatically, in batches, to ITS supported computers on Wednesday, November 13. This process will continue until all ITS managed...

Thanksgiving holiday support and special schedules

November 13, 2019

Yale University will observe Thanksgiving Day, Thursday, November 28, 2019, as a holiday and the Friday after, November 29, as a recess day. Please refer to relevant information for special schedules and deadlines related to the long holiday weekend.


Time card approval and...

Use Internet Explorer to access MyTime

October 31, 2019
To improve security on Yale’s computers, individuals running Windows operating systems on their desktop/laptop computers are requested to access MyTime (Kronos) using Internet Explorer (IE). Anyone running MyTime (Lite) and/or using a Mac or Linux operating system may continue to access...

Key projects and move updates reviewed at IT Leadership Team meeting

October 31, 2019

The IT Leadership Team met on October 30 to discuss the following projects and updates:

Enterprise Monitoring

The Enterprise Monitoring project is scheduled to kick off on October 31, with the goal of minimizing the footprint (and maximizing the use of) monitoring tools, expanding...

ServiceNow office hours - new location

October 31, 2019

ServiceNow Office hours at 25 Science Park, will now be held in room 549. Please visit us on the first and third Thursday of each month between 10:00 a.m. noon to discuss any ServiceNow related questions or issues.

New system helps onboard international students and scholars

October 31, 2019

The Office of International Students and Scholars (OISS) introduced a new vendor-based system, called International Student and Scholar Services (ISSS) in July. OISS and other departments will use ISSS to issue visa documents, administer student and scholar data, communicate with students and...

Blood Drive at 25 Science Park

October 31, 2019

The need for blood is constant and only volunteer donors can fulfill that need for patients in our community. Nationwide, someone needs a unit of blood every two to three seconds and most of us will need blood in our lifetime. Your donation will save up to three lives.

The Red Cross is...

Upcoming Tech Talks through December

October 31, 2019
Hosted by the IT Staff Development team, Tech Talks is a series of learning sessions for the IT community. Each one-hour session features one of a wide variety of topics targeted toward IT professionals. We will provide snacks. Don’t miss the upcoming Tech Talks:


Account Holder Report by Person is live on Power BI

October 31, 2019

The newly re-platformed Account Holder Report by Person is now LIVE on the Power BI...

John answers questions from Town Hall and more

October 18, 2019

Yale’s Chief Information Officer, John Barden answers a few questions submitted at the recent IT Town Hall meeting.

Why is Yale not one of the four schools being targeted for undergraduate recruiting?

Undergraduate recruiting is a new...

Access management improvement

October 17, 2019

The Access Management Improvement project is a key component of Yale’s multi-year cyber security strengthening efforts. This project will modernize NetID usage to deliver improved accessibility, usability, and security via a modernized CAS login screen, expanded self-service password recovery,...

Introducing the Work Better in ServiceNow training series

October 17, 2019
The Service Management team is hosting a series of ServiceNow platform training sessions. These trainings will provide instruction on how to work more efficiently using ServiceNow, through the use of built-in functionality. Individuals interested in attending the sessions should have a basic...

Introducing Infosec Chats

October 17, 2019

The IT Staff Development team is partnering with Information Security to host InfoSec Chats – a discussion on various relevant information technology security topics. Each month, Chief Information Security Officer for Yale University, Paul Rivers, will present on current issues and topics in the...

Scheduled network maintenance - multiple dates, beginning October 24

October 17, 2019


Later this month, Network Engineering will begin to perform ongoing required network maintenance running through mid-November. Please see detailed information below for a complete list of buildings and scheduled maintenance times. This information is for...

Running Windows 7? Action is required

October 16, 2019
This information applies only to those individuals running the Microsoft Windows 7 operating system on their computer. Windows 7 will no longer be supported by Microsoft after January 14, 2020. Devices running Windows 7 will not meet the required University’s minimum-security standards after...

Cybersecurity begins with you

October 4, 2019

National Cybersecurity Awareness Month has officially begun yet protecting Yale’s data — and your own personal information — is a year-round job. Staying cybersecure is especially important as the lines between our work and personal lives become increasingly blurred. IT Cybersecurity has...

Staff movement, new hires, and milestones

October 3, 2019

Congratulations to IT staff who recently celebrated a milestone or joined our organization in September. Say hello or congratulate your colleagues using Yale’s digital greeting cards.

Milestone anniversaries

35 years

Paul J Johnson

30 years


ITS leadership team meeting

October 3, 2019

The ITS leadership team met on Wednesday, September 28. The team discussed the IT Balanced Scorecard objectives and the Technology Architecture Standards Team gave an Architecture Technology Standards update. The meeting also included a presentation of the hard work of so many during the Banner...

Introduction to Azure at Yale and upcoming Tech Talks

October 3, 2019
On Wednesday, September 18, Ken Hoover presented a Tech Talk on the Introduction to Azure at Yale. The one-hour session covered a few basics about the platform, how we have integrated it at a technology level, recommendations for using Azure, and examples from our community. This second Tech Talk...

ITS Backup Service (Code42) upgrade and outage

October 3, 2019


The ITS Backup Service technology will be upgraded on Thursday, October 10, from 5:00 – 6:00 p.m. There will be a one-hour interruption in back-ups as the client upgrades itself. During this time, the backup service will not be available. No action is required on...

Two new telephone request forms

October 3, 2019

To streamline the process for ordering desk phones, ethernet connections, or other phone services, the ServiceNow and IT Desk Phone teams created two new request forms and updated several existing forms....