IT Update

Microsoft Windows 7 support extended to 2021

January 22, 2020

Microsoft initially committed to supporting the Windows 7 operating system for 10 years, concluding its support on January 14, 2020. However, in recognition of an estimated 40% of the world’s computers in a corporate environment running on Windows 7, Microsoft has agreed to extend its support,...

Scheduled maintenance - phone system equipment - February 2

January 22, 2020

Yale ITS will perform scheduled phone equipment maintenance in The Anlyan Center (TAC) and George street buildings on Sunday, February 2, from 5:00 - 7:00 a.m.

The work is not expected to cause any interruptions.

Please share this message with individuals in your area who...

Meeting remotely? Share your screen and more

January 15, 2020

Among other features, Yale’s Audio and Video Conferencing service, Zoom, lets you share your screen with meeting participants. This service is available 24/7 to anyone in the Yale community with an active NetID.

Visit the IT at Yale website to view...

Ask John!

January 9, 2020

Our “Ask John!” segment invites you to take a moment to share your questions and ideas about our work or any other questions you might have for Yale’s Chief Information Officer John Barden. Questions will be answered in each subsequent IT Update .


Commitments made by IT SLT following unconscious bias training

January 9, 2020

In support of IT’s commitment to be a Workplace of Choice, and at the recommendation of the Climate, Culture, and Inclusion (CCI) Task Force, IT senior leaders and managers attended the “ ...

Progress on CCI action teams and NGN project shared at IT Leadership Team meeting

January 9, 2020

The Leadership Team met on December 18 to discuss the following projects and updates:

CCI action team updates

Starting with the December meeting, Climate, Culture, and Inclusion (CCI) action teams will deliver monthly progress updates on training, retention, engagement, and other...

Staff movement, new hires, and milestones - December 2019

January 9, 2020

Congratulations to IT staff who recently celebrated a milestone, moved, or joined our organization in December. Say hello or congratulate your colleagues using Yale’s digital greeting cards .


January 2020 Tech Talks and InfoSec Chats

January 9, 2020

Hosted by the IT Staff Development team, Tech Talks and InfoSec Chats are part of a series of learning sessions for the IT community. Each session features one of a wide variety of topics targeted toward IT professionals.

New for 2020, some sessions will include hands-on/interactive...

Upgrade required to access full version of MyTime - Windows OS only

January 9, 2020

The following information applies to Windows operating systems (OS) only . If you are using a macOS, no action is required.

Summary Beginning Sunday, January 12, Windows computers not managed by ITS and that do not have Yale’s upgraded version of Java (1.8....

Cybersecurity awareness program planning is underway

January 6, 2020

Turn on the news and chances are good you have heard about the latest cyber-attack or, in other words, digital attacks to steal your money or other valuable, personal information. Those attacks can extend to your life at Yale, too. Criminals are eager to access and exploit Yale data and...

New agreement aligns AWS to Yale's strategic priorities

December 12, 2019

Yale and Amazon Web Services (AWS) have entered into a five-year Enterprise Partnership Agreement (EPA). This was done to facilitate a Yale-AWS collaboration and to align this resource with Yale’s strategic priorities. Some of the features of this partnership apply to AWS accounts under...

Scheduled maintenance - Data Loss Prevention server upgrade - December 17

December 12, 2019

Yale’s Information Security team will be upgrading the Data Loss Prevention (DLP) servers from 9:00 a.m. - 5:00 p.m. on Tuesday, December 17. This upgrade is not expected to have a noticeable impact to anyone using DLP on their systems, nor is there any action required to receive the...

ServiceNow knowledge base changes

December 12, 2019

Last month, the ServiceNow team released updated functionality to our knowledge base. Staff with the external publisher role will now be able to select an option to restrict articles to individuals with a valid Yale NetID.

Knowlege authors and internal publishers—please follow the steps...

Paul G's hot apple cider recipe

December 12, 2019

A recent IT Staff Development event resulted in a number of requests for Paul Gruhn’s hot apple cider recipe. Originally featured in IT Highlights, we’ve shared the recipe again here:

Mix the following in a crock pot: 1 gallon of apple cider 1 cup of orange juice 1 heaping...

John Barden shares info on the progress of ITS's new bias training

December 12, 2019

Yale’s Chief Information Officer, John Barden, addresses questions asked by the community through our Ask John survey feature. This week, John shares the progress and future plans for ITS’s new bias training.

When you answered questions from the Town Hall recently, you...

Seeking positions for IT summer internship programs

December 12, 2019

Nyla Conaway, Hannah Providence, Katherine Simonetti, and Jesmarie Hernandez.

The Careers in IT internship programs are gearing up for the 2020 season. As you think about upcoming work plans and projects, consider hiring an intern. We are seeking managers and teams to host participants...

Staff movement, new hires, and milestones

December 12, 2019

Congratulations to IT staff who recently celebrated a milestone or joined our organization in November. Say hello or congratulate your colleagues using Yale’s digital greeting cards .


Change black-out dates

December 12, 2019

The Change Advisory Board asks individuals responsible for managing changes to keep the following black-out dates in mind while planning and scheduling activities over the next several weeks.

Now through Thursday, January 2

Faculty grading period


Updates provided on CMDB and MIM process at IT Leadership Team meeting

December 12, 2019

The Leadership Team met on November 20 to discuss the following projects and updates:

CMDB Update

Deanna Burns shared an update on IT’s light Configuration Management Data Base (CMDB) effort, which will ensure that assets required to deliver service are properly controlled, and...

Internal Communications to offer 25 Science park IT open office hours

December 12, 2019

Not sure if you should share your news or event through an IT Update newsletter article or a targeted email? Planning a change or update for your IT service and need a template to get you started with related communications? N eed...

Enhanced About IT website supports IT staff and partners

December 12, 2019

An enhanced About IT website , launched at the end of November, provides IT staff and partners with new information and resources, including the following highlights:

An outline of FY20—FY22 goals mapped to...

Improving the Desktop Backup service

December 12, 2019

Earlier this week, the Desktop Backup team enabled a new feature through the Code42 Backup Service to allow user profiles and application settings to be automatically backed up. No...

Creative Cloud gets an update, new features

December 12, 2019

You may already know that Adobe’s suite of creative software, web-based services, and mobile device apps is licensed for all Yale students, faculty, and staff as of this academic year.

Exciting news! Adobe has recently released a new version of their Creative Cloud software, which...

2019 holiday recess schedules & adjusted deadlines

December 4, 2019

Several Yale offices will close at 5:00 p.m. on Monday, December 23, 2019, and reopen Thursday, January 2, 2020. The following is a brief summary of systems availability, adjusted deadlines, and support services related to this period. Please read on for information about specific areas....

Important Deadline Dates for Recruitment due to Holiday Recess

November 20, 2019

Please refer to the following schedule for creating and posting job requisitions, processing temporary employment requests, and extending offers to candidates before and after the 2019 holiday recess period. Please share this communication with others in your department who are responsible for...

GSAS + ITS collaboration = great new website

November 14, 2019

The Graduate School of Arts & Sciences (GSAS) launched a refreshed website at the end of October. The site, developed in collaboration with Yale ITS, features updated content, a consistent voice and tone, improved menu navigation, and photojournalistic...

ServiceNow Upgrade

November 14, 2019

Scheduled for release the first quarter of 2020, the Service Management team will be kicking off the upgrade of ServiceNow to the latest version: New York. The primary goal of the effort is to bring the platform forward to the most current version and take advantage of new features and increased...

Box at Yale discontinues folder uploads through IE

November 14, 2019
Summary This information applies only to individuals using computers with the Microsoft Windows operating system. MacOS computers are not impacted. Box at Yale (and SecureBox at Yale) no longer supports the folder upload feature within Internet Explorer. Details

Beginning on Friday, December 27...

Staff movement, new hires, and milestones

November 14, 2019

Congratulations to IT staff who recently celebrated a milestone or joined our organization in October. Say hello or congratulate your colleagues using Yale’s digital greeting cards.

Milestone anniversaries

35 years

Richard B. Morris

25 years


Java upgrade to Windows operating systems

November 13, 2019

The following information applies only to those computers running Windows operating systems.


Yale ITS began delivering an updated version of Java, automatically, in batches, to ITS supported computers on Wednesday, November 13. This process will continue until all ITS managed...