IT Update

Thanksgiving holiday support and special schedules

November 13, 2019

Yale University will observe Thanksgiving Day, Thursday, November 28, 2019, as a holiday and the Friday after, November 29, as a recess day. Please refer to relevant information for special schedules and deadlines related to the long holiday weekend.


Time card approval and...

ServiceNow office hours - new location

October 31, 2019

ServiceNow Office hours at 25 Science Park, will now be held in room 549. Please visit us on the first and third Thursday of each month between 10:00 a.m. noon to discuss any ServiceNow related questions or issues.

New system helps onboard international students and scholars

October 31, 2019

The Office of International Students and Scholars (OISS) introduced a new vendor-based system, called International Student and Scholar Services (ISSS) in July. OISS and other departments will use ISSS to issue visa documents, administer student and scholar data, communicate with students and...

Blood Drive at 25 Science Park

October 31, 2019

The need for blood is constant and only volunteer donors can fulfill that need for patients in our community. Nationwide, someone needs a unit of blood every two to three seconds and most of us will need blood in our lifetime. Your donation will save up to three lives.

The Red Cross is...

Upcoming Tech Talks through December

October 31, 2019
Hosted by the IT Staff Development team, Tech Talks is a series of learning sessions for the IT community. Each one-hour session features one of a wide variety of topics targeted toward IT professionals. We will provide snacks. Don’t miss the upcoming Tech Talks:


Account Holder Report by Person is live on Power BI

October 31, 2019

The newly re-platformed Account Holder Report by Person is now LIVE on the Power BI...

Use Internet Explorer to access MyTime

October 31, 2019
To improve security on Yale’s computers, individuals running Windows operating systems on their desktop/laptop computers are requested to access MyTime (Kronos) using Internet Explorer (IE). Anyone running MyTime (Lite) and/or using a Mac or Linux operating system may continue to access...

Key projects and move updates reviewed at IT Leadership Team meeting

October 31, 2019

The IT Leadership Team met on October 30 to discuss the following projects and updates:

Enterprise Monitoring

The Enterprise Monitoring project is scheduled to kick off on October 31, with the goal of minimizing the footprint (and maximizing the use of) monitoring tools, expanding...

John answers questions from Town Hall and more

October 18, 2019

Yale’s Chief Information Officer, John Barden answers a few questions submitted at the recent IT Town Hall meeting.

Why is Yale not one of the four schools being targeted for undergraduate recruiting?

Undergraduate recruiting is a new...

Access management improvement

October 17, 2019

The Access Management Improvement project is a key component of Yale’s multi-year cyber security strengthening efforts. This project will modernize NetID usage to deliver improved accessibility, usability, and security via a modernized CAS login screen, expanded self-service password recovery,...

Introducing the Work Better in ServiceNow training series

October 17, 2019
The Service Management team is hosting a series of ServiceNow platform training sessions. These trainings will provide instruction on how to work more efficiently using ServiceNow, through the use of built-in functionality. Individuals interested in attending the sessions should have a basic...

Introducing Infosec Chats

October 17, 2019

The IT Staff Development team is partnering with Information Security to host InfoSec Chats – a discussion on various relevant information technology security topics. Each month, Chief Information Security Officer for Yale University, Paul Rivers, will present on current issues and topics in the...

Scheduled network maintenance - multiple dates, beginning October 24

October 17, 2019


Later this month, Network Engineering will begin to perform ongoing required network maintenance running through mid-November. Please see detailed information below for a complete list of buildings and scheduled maintenance times. This information is for...

Running Windows 7? Action is required

October 16, 2019
This information applies only to those individuals running the Microsoft Windows 7 operating system on their computer. Windows 7 will no longer be supported by Microsoft after January 14, 2020. Devices running Windows 7 will not meet the required University’s minimum-security standards after...

Cybersecurity begins with you

October 4, 2019

National Cybersecurity Awareness Month has officially begun yet protecting Yale’s data — and your own personal information — is a year-round job. Staying cybersecure is especially important as the lines between our work and personal lives become increasingly blurred. IT Cybersecurity has...

ITS leadership team meeting

October 3, 2019

The ITS leadership team met on Wednesday, September 28. The team discussed the IT Balanced Scorecard objectives and the Technology Architecture Standards Team gave an Architecture Technology Standards update. The meeting also included a presentation of the hard work of so many during the Banner...

Introduction to Azure at Yale and upcoming Tech Talks

October 3, 2019
On Wednesday, September 18, Ken Hoover presented a Tech Talk on the Introduction to Azure at Yale. The one-hour session covered a few basics about the platform, how we have integrated it at a technology level, recommendations for using Azure, and examples from our community. This second Tech Talk...

ITS Backup Service (Code42) upgrade and outage

October 3, 2019


The ITS Backup Service technology will be upgraded on Thursday, October 10, from 5:00 – 6:00 p.m. There will be a one-hour interruption in back-ups as the client upgrades itself. During this time, the backup service will not be available. No action is required on...

Two new telephone request forms

October 3, 2019

To streamline the process for ordering desk phones, ethernet connections, or other phone services, the ServiceNow and IT Desk Phone teams created two new request forms and updated several existing forms....

Staff movement, new hires, and milestones

October 3, 2019

Congratulations to IT staff who recently celebrated a milestone or joined our organization in September. Say hello or congratulate your colleagues using Yale’s digital greeting cards.

Milestone anniversaries

35 years

Paul J Johnson

30 years


Coming soon - New and improved IT phone request forms

September 25, 2019

To streamline the process for ordering desk phones, ethernet connections, or other phone services, the IT Desk Phone team created two new request forms and updated several existing forms.

These forms will make it easier for users to request adjustments to voicemail and other customer...

Tech Talks

September 19, 2019

As the academic year marks a new learning opportunity for Yale students, it also coincides with a new learning series for our information technology (IT) community. Earlier this month, the IT Staff Development team hosted the first in a series of learning sessions called Tech Talks. Each one-...

IT summer picnic

September 19, 2019

Earlier this month, over 200 IT staff celebrated the final days of the season at the Information Technology (IT) summer picnic, held at The Stack restaurant in New Haven. Attendees were able to sample a selection of all things barbecue and enjoy networking opportunities and lawn games in the...

Getting to know Yale leaders: Mark Manton

September 19, 2019

Mark Manton has boundless energy. In addition to his job at Yale, he is a volunteer EMT, swims competitively, and, in the winter months, is ski patrolling. His office is chock-full of photos and mementos, and he greets colleagues stopping by with a welcoming smile.

As the ITS lead...

Ups and Downs — IT Highlights

September 19, 2019

ITS has rebuilt the Ups & Downs report in Microsoft SharePoint and re-branded it as IT Highlights. Please review the changes and cut-over schedule below.

Like its predecessor, any submissions to IT Highlights from the week prior will be sent to all IT staff and select IT partners on...


September 19, 2019

At 2:00 p.m., on Thursday, September 26, ITS will perform routine maintenance on Yale’s antivirus service (Cylance) to remove duplicate devices. Additionally, Cylance will stop functioning on devices that have not connected to the internet within the last six months. These systems will be...

New resource coming soon for Yale website developers

September 19, 2019

Creating accessible, responsive, Yale branded websites is about to get easier. Thanks to the new Yale User Interface (UI) Component Library , front-end website developers across the University can benefit from faster...

International Project Management Day 2019

September 19, 2019

International Project Management Day 2019

Thursday, November 7, 2019, 8:00 AM - 5:00 PM 800 West Campus Drive, West Haven, CT 06516, Conference Center, event room A

Please join your Project Management colleagues from across Yale campus, as we host International Project Management Day at...

FileNet document management upgrade planned

September 5, 2019

ITS is upgrading the Enterprise Content Management system, FileNet, in fall 2019. FileNet is a long—term, archival document management system spanning 12 repository areas and housing approximately seven million University documents. The FileNet project ensures that the university preserves...

Update on IT New Employee Orientation Program

September 5, 2019

The Climate, Culture, and Inclusion team hosted the second IT New Employee Orientation Program on June 6 at 25 Science Park. The quarterly program welcomed 13 new IT employees who joined Yale over the prior three months. Overall, survey feedback from the June session was positive and the team...