IT Update

What are our high school interns up to?

August 8, 2019

The IT High School Summer Internship Program has been a key part of developing a talent pipeline and exposing local youth to information technology since 2013. This summer 15 interns from area high schools are working in various aspects of IT.

Logan Moore and Azariah Baker sit amongst...

STC incoming student orientation event

August 8, 2019
On Friday, August 23, the Yale College Class of 2023 will arrive on campus and the Student Technology Collaborative (STC) will host its annual Computing at Yale orientation event. During the event, first-year students get help setting up their devices for the Yale environment and learn about the...

Yale opens user research lab

August 8, 2019
Last spring, teams from Sterling Memorial Library (SML) and ITS collaborated to open a dedicated user research space in the library. Teams worked on a joint proposal over the course of a year and a half. They met with peers at Duke, MIT, and Harvard to understand their journeys to opening user...

Coming soon: enhanced online learning

August 8, 2019
In mid-August, Lynda.com will seamlessly transition to LinkedIn Learning , an enhanced online learning platform that combines...

CMDB Initiative update

July 25, 2019

In April, John reported that we were beginning a light Configuration Management Data Base (CMDB) effort. This initiative kicked off at the beginning of June with a limited scope that includes the assets in our on-...

PaperCut upgrade and possible action required

July 25, 2019
ITS will perform maintenance to upgrade the PaperCut software on ITS-managed computers from 4:00 – 5:00 p.m. on Friday, July 26. Individuals may be prompted to restart their computers. Possible action required: Individuals using PaperCut on non-managed or personally owned devices...

Update: Common Reporting Platform deployed

July 25, 2019

Yale has successfully launched the Common Reporting Platform (CoRe). The new platform infrastructure, data management tools, and business intelligence components were successfully moved into production with select trained Financial Systems and Solutions (FSS) partners in April of 2019. In May,...

New: Root directory will be backed up

July 25, 2019

On Wednesday, July 31, ITS will expand the desktop backup service to include the computer’s root directory. Devices using this service will now also backup files stored in folders outside of the user profile.

Prior to this change, the...

The role of project managers

July 25, 2019

In the June 27, 2019 edition of IT Update , it was noted that concurrent with the IT organizational changes, all project managers will have a dual reporting relationship to the Portfolio Management Office (PMO). This represents a change from the current model where each Information Technology...

Leadership meets to plan for FY20 and beyond

July 25, 2019
Earlier this month, the ITS leadership team gathered at West Campus to increase their understanding of the senior leadership team’s (SLT’s) strategic process, help build a healthier organization, and learn about their role. Discussions focused on ways to align management, operations, strategy, and...

IT service owners present FY20 plans

July 25, 2019
Immediately following the IT leadership team meeting, service owners joined the IT leadership team at West Campus to present their FY20 plans for services. Focusing on our strategic anchor of Service Quality, much was accomplished in this fast-paced meeting where service owners presented their...

Upcoming organizational changes (HR & Finance technical teams)

July 25, 2019

John recently shared additional updates with ITS staff regarding the Enterprise Applications organizational message published in June. In addition to changes already discussed, the following changes will take place in early September.

The technical teams supporting Human Resources (HRISS...

John speaks on future of tech summit and job titles

July 25, 2019

Yale’s Chief Information Officer, John Barden, addresses questions asked by the community through our Ask John survey feature. In this edition, John shares his perspective on the future of the tech summit and provides an update on what’s happening with job titles and descriptions....

Introducing our 2019 Early Career Development Program participants

July 11, 2019

On Thursday, June 20, Yale Information Technology Services (ITS) hosted a celebration to welcome the new participants of the Brian J. Wolson Early Career Development Program (ECDP).

This year, four new participants – Max Barreuther, Kaylah Gore, Azm Hussain, and Kameryn Larkins – will...

Banner migration and scheduled outage

July 11, 2019
BAN1 – Weekend of July 13 Following the successful testing in our Banner test instance, BAN2, the planned migration for our Banner production instance, BAN1, will begin on Friday, July 12, at 6:00 p.m. and should be complete by 9:00 p.m. on Sunday, July 14. The weekend of July 20...

Project management training for Yale professionals

July 11, 2019

Are you leading a fiscal year 20 (FY20) effort? The Portfolio Management Office, in conjunction with Yale Learning Services, is office an ITS-only training opportunity right here at 25 Science Park, room 125.

Project Management Training for Yale Professionals will be...

June staff movement, new hires, and milestones

July 11, 2019

Congratulations to IT staff who recently celebrated a milestone, were hired, or moved into a new area this June.

Milestone anniversaries

Timothy Lee - 30 years

New Hires

Greg Buckless - Manager, Telecommunications Engineer -...

New FY20 Gating Model Explained

June 27, 2019

The Portfolio Management Office (PMO) is collaborating across Information Technology Services to implement a refreshed gating model for Fiscal Year 2020. The goal: to reduce risk and improve visibility into project work. The senior leadership team is evaluating project work, including Ready to...

Getting to know Yale IT leaders: Karen Polhemus

June 27, 2019
Karen Polhemus, senior director, Operational Excellence, has worked at Yale for 12 years. Karen is responsible for oversight of the Business Process Improvement and Organizational Change Management teams, that play a key role in identifying process and system improvements and facilitating major...

Meet Our ITS College Interns

June 27, 2019

At the ITS Help Desk, Kelly, a Yale employee, bustles in with her laptop and iPhone in hand. She is traveling out of the country and needs to make sure there is enough storage on her phone to take pictures while she is away. Jacob and Taslim greet her warmly and help transfer her photos and...

New Generation of Deans Housing and Advising Reports

June 27, 2019

Each year, as Yale University prepares to welcome the incoming first-year students, there are critical activities leading up to their arrival on campus. The process is kicked-off in mid-August when new applicants can begin to apply to Universities through one of the available public college...

Introducing new Major Incident support

June 27, 2019

Effective Tuesday, July 9, a new duty officer rotation will be introduced, replacing Cheryl Boeher and Marty Wallace as Major Incident managers. Information Technology Services (ITS) senior leaders will now be duty officers. Each Tuesday morning at 8:00 a.m., a senior leadership team member...

John’s perspective: ITS promotions, space study, and roles of project and change management

June 27, 2019

Yale’s Chief Information Officer, John Barden, addresses questions asked by the community through our Ask John survey feature. In this edition, John shares his perspective on how the organization handles promotions and the role it plays in helping to make Yale a workplace of choice, and what is...

ITS Organizational Announcement

June 27, 2019

As discussed in April, the senior leadership team has been working to finalize the design of the Enterprise Applications (EA) team as well as the IT Shared Service organization. After several engaged discussions with the Business Systems Group and Campus Community Technologies leadership teams,...

May Staff Movement, New Hires, and Milestones

June 13, 2019

Congratulations to IT staff who recently celebrated a milestone, were hired, or moved into a new area this May.

Milestone anniversaries

Howard Gilbert - 45 years Aaron Greene - 30 years Peter Morazzini - 20 years Adam Manny - 20 years Harry Shyket - 10 years Steve...

Open for Trading - ITS Rebuilds SOM Stock Trading Game

June 13, 2019

Three decades ago, Yale School of Management (SOM) professor and renowned finance scholar, Roger Ibbotson, designed a unique Stock Market Game. This game consisted of playing cards, paper money, color-coded securities, and a mock trading floor. Introduced to Yale SOM students in 1984, the game...

Banner Migrations and Scheduled Outages

June 13, 2019

BAN2 – June 6 - June 7

We’re excited to report that the migration of our Banner test instance (BAN2) to Linux is complete and the system is available for use. As part of the improved Banner security architecture, when using Brio on BAN2 from either on or off campus,...

Need Technology Help? Get Help

June 13, 2019

Get Help , also known as helpme.yale.edu , is the entry point to campus IT support. Here, the Yale community can find self-help, connect with the Help Desk, obtain information...

FileMaker Provides Residency Program with Relief

June 13, 2019

FileMaker Pro is an easy to use database management system that users don’t need programming skills to configure or use. FileMaker applications work across mobile, cloud, and on-campus environments to help teams eliminate inefficient processes and consolidate scattered information.

To...

Two New ITS Standards Finalized

June 13, 2019

Recently, the Technology Architecture Committee (TAC) ratified two new ITS standards. On May 17, Camden Fisher presented the Load Balancing Standard and on May 31, Darrell Cook presented Enterprise Integration Architecture and Data Service Standards . The first standards aims to support...

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