IT Update

Updated Telephone Sets & Lines request form

November 1, 2018

The Telephone Sets & Lines request form was revised with the intention of better clarity for both requestors and with regard to the Chart of Accounts (COA) functionality.

The Telephone Request types have been updated: Formerly - Add; now - Add a new line Formerly - Change; now - Change...

Restricted access due to construction at 25 SP

October 31, 2018

The Patient Access Center for Yale Medicine is moving to the currently vacant portions on the first floor of 25 Science Park. Construction is scheduled to begin over the next few days.

During construction, all access through the this area will be restricted to construction personnel only...

Planned brief network outages - multiple dates

October 24, 2018


In October and November, Yale ITS will perform required network maintenance affecting central campus network connections.

Please see detailed information below for a complete list of buildings and scheduled maintenance times. As maintenance is...

SIS ApplicationXtender upgrade successful

October 18, 2018

ApplicationXtender for Banner was successfully upgraded from version 7 to version 16.3 on Tuesday, September 4, 2018. This upgrade was necessary because the vendor, OpenText, will cease to offer extended support for version 7 in January 2019. OpenText purchased Dell EMC (the previous vendor for...

TagIT design contest

October 18, 2018

We need your help to spread the word about a new repository we are introducing named TagIT . TagIT is a meta-data based SharePoint site designed to store (or link to) operational and project documentation. It will allow us to tag, file, and find our most...

New, more accessible Yale Sustainability site launched

October 18, 2018

The Web Technologies team launched the new Yale Sustainability website this August, in partnership with the Office of Sustainability. The website launch was planned to happen prior to the Yale Sustainability week in October.

The redesign...

Organizational Announcement - Yale Emergency Management

October 18, 2018

Dear Colleagues,

I am pleased to announce that George Hines has accepted the position as the director of emergency management, effective October 1. In his new role, George will report to me and will be responsible for all aspects of emergency planning, response, and recovery at Yale. Jen...

Organizational Announcement - Yale Finance

October 17, 2018

Dear Colleagues,

After conducting a national search, I am very pleased to announce that Susannah Gobbi will be joining Yale as the University’s Chief Procurement Officer, reporting to me.

Susannah joins us with 20 years of experience at General Electric (GE) where she has held...

Schwarzman Center data room update

October 4, 2018

To create space for future student use and activities in the Schwarzman Center (formally the Commons), work continues to move forward in relocating Yale’s telephone infrastructure that supported over 15,000 phone numbers on central campus since 1987. Considerable work has been completed over the...

Yale Digital Conference 2018 - presentation videos now available

October 4, 2018

This past summer, more than 200 members of the Yale Community gathered at Kroon Hall for the sixth annual Yale Digital Conference. Presenters from across the University and beyond came to showcase the power of YaleSites and other digital technologies as tools of storytelling and communication....

ITS Picnic - Pulled pork, raffle prizes, and time with friends

October 4, 2018

Last week, ITS held its annual end-of-summer staff picnic. It was supposed to be in the courtyard outside the Yale Divinity School, but because of weather, was moved inside the Old Refectory. Almost 200 people attended and were treated to a delicious spread of homemade cornbread, sweet BBQ...

Women in Tech @ Yale kick-off Fall event

October 4, 2018

Then and Now: The unknown history of how computing was gendered and what we can do to reverse the trend

WiT@Yale welcomes Allison Fine Mishkin , who will lead the discussion on how computing was...

Student Technology Collaborative welcomed Yale’s incoming students

September 20, 2018

This year, the ITS Student Technology Collaborative (STC) welcomed Yale’s incoming students to campus with a week packed full of orientation events and activities.

STC hosted numerous orientation events for incoming undergraduate and graduate students throughout the week, but...

Adobe Creative Cloud: additional features for Named User Licensing

September 20, 2018

Creative Cloud is a set of applications and services from Adobe Systems that gives subscribers access to a collection of software used for digital storytelling, graphic design, video editing, web development, and photography. Last December, we introduced Adobe Creative Cloud applications through...

Skillsoft IT training library - new content available

September 20, 2018

We are pleased to announce the addition of almost 300 hours of IT certification test preparation videos to Yale’s Skillsoft online training library. This exciting new content covers a range of Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), and the...

Yale's CISO shares his vision

September 20, 2018

Paul Rivers, Chief Information Security Officer (CISO) at Yale, leads a team that focuses on identifying and addressing cybersecurity concerns at the University. He is also Yale’s Health Insurance Portability and Accountability Act (HIPAA) Security Officer, responsible for protecting...

Introducing CoRe, the Common Reporting Platform for Yale

September 20, 2018

In the absence of a common reporting and data analytics platform, staff across Yale have adeptly leveraged system reporting solutions and data visualization tools, developing custom reports that opened the door for potential duplicate datasets and multiple versions of the truth. The report...

Operational Reporting for Student Information Systems (SIS)

September 20, 2018

The implementation of Operational Reporting for the Student Information Systems (SIS) is a workstream included within the SIS Programs Capital Project. Prior to this project, there was no supported solution for reporting for the student information systems data. Functional users rely heavily on...

Gating and Change Advisory Board (CAB) updates

September 20, 2018

Yale ITS is rolling out changes to the Gating and Change Advisory Board (CAB) processes. The following information will help you understand why we have these functions, how they work, what tools are available for support, and who is involved. Gating is a series of checkpoints used to help assess...

Create your Workday Talent Profile – Calling all IT M&Ps

September 6, 2018

Managerial & Professional staff - share your talents, skills, and more

Yale ITS is a hub of great talent. Documenting all that talent is a goal of University leadership. To accomplish this, we need your help. Managerial & Professional employees are asked to...

Organizational Announcement - Yale Operations

September 5, 2018

Dear Colleagues,

I write to inform you that Kathy Byington, Associate Vice President for Business Operations and Operational Excellence, has accepted a leadership position at another institution of higher education and will be leaving the University later this month....

Recent upgrade improves YSM admissions system

August 23, 2018

A critical admissions system used by Yale School of Medicine (YSM) clinicians and faculty to evaluate Medical School applicants was upgraded the first week of July. To accomplish this much-needed upgrade, ITS partnered with the YSM admissions department and an outside vendor.

There were...

Randy Rode joins CCT team

August 23, 2018

Randy Rode, director of campus IT partner relationship and development, recently joined the Campus Community Technologies (CCT) team led by associate CIO, Jane Livingston. In his new role, he continues to focus on his current portfolio of client relationships and projects, and will take on...

Nominate for the LKL Award

August 23, 2018

The Linda Lorimer Award for Distinguished Service recognizes outstanding staff contributions and accomplishments. Individual staff members or teams who have created and implemented ideas, programs, and work projects that have produced outstanding results and improvements in the administrative...

Updated PaperCut client software for students and staff

August 23, 2018

The latest release of the PaperCut client software is now available for students, faculty, and staff. Version 18.1 can be downloaded and installed from the Yale Printing & Publishing Services (YPPS) Blueprint website...

New process for ITS employee evaluations - seven competencies model

August 23, 2018

In February, ITS leadership introduced a new competencies model for the FY18 annual staff performance cycle. This new set of seven competencies is in addition to the current performance management process that includes setting yearly goals and tracking accomplishments.

The goals and...

What it means to be a Service Owner

August 23, 2018

IT Service Ownership is a significant responsibility in the IT organization and an integral part of keeping Services and Service Offerings running smoothly and efficiently.

Service owners are accountable for their service through the entire lifecycle, ensuring alignment with the...

Planned Maintenance: Sponsored Identity systems enhancements - August 30

August 22, 2018


On Thursday, August 30, ITS will perform maintenance to the Sponsored Identity system resulting in enhancements to improve user experience and reduce submission errors, including:

Addition of Sponsored Identity type descriptions in the Sponsored Identity...

Request for volunteers for New Student Technology Orientation

August 9, 2018

As many of you know, students will soon be arriving on campus. The Student Technology Collaborative runs workshops every year to train their students in supporting students more broadly across campus.

On Friday, August 24 and Saturday, August 25, we welcome the new first year...

SIS Programs and the Banner 9 Upgrade

August 9, 2018

The SIS Programs project is a multi-year program that started in FY17 to address significant technical debt, regulatory and mandatory changes, and unmet, high-priority functional gaps. As of December 2018, Ellucian will no longer provide the mandatory updates to Banner 8 Admin, therefore it was...