The Leadership Team met on May 27 to discuss the following projects and updates:
Advancement Technology UpdatesMichael Felberbaum and Hadar Call provided updates on two recent Advancement Technology projects, including Cross Campus and Time, Talent, Treasure (T3).
Cross Campus...
Zoom has been rapidly releasing updates for their desktop and mobile Zoom app, to improve security and ease of use. It is critical that you take steps regularly to keep your desktop Zoom app up to date, as Zoom rarely forces updates. Default settings for mobile devices keep apps installed from...
Yale is lucky to have extraordinary Student Technology Collaborative (STC) student workers, who have gone above and beyond this semester. These students, who provide technology support and resources to students across campus, have been instrumental in transitioning the student body to remote...
Hosted by the IT Staff Development team, Tech Talks and InfoSec Chats are part of a series of learning sessions for the IT community. Each session features one of a wide variety of topics targeted toward IT professionals. The team also promotes other staff development opportunities. For May,...
Congratulations to IT staff who recently celebrated a milestone, moved, or joined our organization in April. Welcome or congratulate your colleagues using Y-Cards , Yale’s digital greeting cards....
IT Town Hall meetings will continue bi-weekly and virtually. Below, you can review submitted questions and John Barden’s answers from the May 8 virtual IT Town Hall meeting.
Is it likely that we are going to restart as a large group or restart in phases? ...
Congratulations to Julie McEvoy, who was recently acknowledged for exemplifying the Results Competency.
Over 50 other staff members received notes of Thank You, You Rock, and Kudos in April.
Recognize a colleague or staff member by sending a...
Over the winter, the Operational Excellence (OE) team piloted the new Business Process Improvement (BPI) service. Chris Farmer and Joe Lott developed and refined repeatable processes, created a BPI toolkit, and practiced elicitation, documentation, and analysis of current processes. The...
With graduation just around the corner, individuals who directly support students may notice an increased volume of inquiries related to Adobe Creative Cloud resources . We are instructing our students to visit...
Modern applications are complex. They are developed anticipating a secure and performant processing, storage, data, and network environment. How then, does a technical team determine which of our managed hosting environments are the best fit?
The Application Hosting Standard, written by...
As a part of continual service improvement, Service Management will create a data certification process for service offering managers to validate and populate data in the IT Service Catalog.
The goal of the IT Service Catalog is to provide a single source of consistent information on all...
Please join the Accessibility team on Tuesday, May 5, to learn about the Accessibility Challenge for Site Owners!
Transitioning to an entirely online teaching and working environment means digital accessibility is more relevant than ever. As we face the challenges of making University...
Have a question about digital accessibility? Want a person to show you what you need to do in real time? Visit our monthly office hours to get hands-on assistance with your websites, your documents, your social media, communications, and more. Learn how to use Siteimprove or get a manual check...
Over the last several months, the FY20 Change Process Review was performed. The review produced numerous process and ServiceNow tool enhancements that are being implemented on May 21.
How was the review done?IT Service Management met with change advisors who gathered feedback from their...
IT Town Hall meetings will continue bi-weekly and virtually through May. Below, you can review submitted questions and John Barden’s answers from the April 24 virtual IT Town Hall meeting.
How much additional money did ITS and the University have to spend to get the entire...
The Leadership Team met on April 29 to discuss the following projects and updates:
Registration at YaleIn response to a Yale College Teaching and Learning Committee recommendation to shorten the shopping period and to make the registration process more accessible, the University...
The Yale Animal Resources Center (YARC) is Yale’s comprehensive source for laboratory animals, responsible for managing operations and safety of all on-campus animal lab personnel supporting Yale’s critical research. As new social distance safety guidelines emerged in response to the...
If you have helped anyone move, you know it can be a challenge. Now, imagine moving thousands. When the University made the decision to transition to emergency remote teaching, Information Technology showed up to help our colleagues on the front lines with the heavy lifting.
The examples...
Summary:
The remote support software, Bomgar, will be unavailable between 8:00 p.m. and 10:00 p.m. on Thursday, April 30. You will not be able to share your desktop with support staff during this time. The software upgrade includes a re-brand and will now be called...Bob Haig provides Help Desk support from his home
Over the last month, most of the Yale community shifted to remote working, teaching, and learning in response to the COVID-19 pandemic, including Help Desk staff. The week of March 23 marked a major milestone, with faculty and students...
On Friday, March 13, each member of the Student and Academic Support Systems (SASS) team along with others in IT signed a remote work agreement without fully knowing if the department’s operations would be impacted by the transition to remote work that would begin on March 16. The team was...
In the weeks since we have been working remotely, Yale has experienced a substantial increase in attempts to compromise NetIDs. This puts our intellectual property, faculty research data, and personal information at heightened risk.
Yale has been working...
Attend one of our interactive (via Zoom) sessions to discuss and learn more about trends in IT at Yale. Follow up with online learning through IT Academy for topics you are interested in.
Tech Talks: “...Yale’s Chief Information Officer, John Barden, addresses questions asked by the community through our Ask John survey feature. This week, John answers a question about recommended tools for web developers.
What tools are recommended or available to web...
IT Town Hall meetings will continue virtually through April. Below, you can review submitted questions and John Barden’s answers from the April 3 and April 9 virtual IT Town Hall meetings.
Friday, April 3Is there is a plan or an option to roll over additional unused vacation...
The Leadership Team met on March 25 to discuss the following projects and updates.
Recognizing Outstanding Work Paul Rivers started the meeting by asking Leaders to acknowledge the incredible work that has taken place, particularly over the last few weeks to prepare...
Congratulations to Kate Hathaway, who was recently acknowledged for exemplifying the Community competency.
Other staff members recognized for competencies recently include:
Nancy Braen for Accountability Vimalpriya Kothandapani for Accountability Randal Ritter for Accountability Fan...
