IT Update

John Barden on promoting Yale's LiveSafe app and a Cisco software delay

February 6, 2020

Yale’s Chief Information Officer, John Barden, addresses questions asked by the community through our Ask John survey feature. This week, John shares an update on promoting the LiveSafe app and the delay with upgrading the Cisco AnyConnect software for MacOS.

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25 Science Park United Way February Events

February 6, 2020

February is 25 Science Park United Way month. The United Way of Greater New Haven is your local partner for driving positive change in health, education, and financial stability. They provide assistance to social agencies in the area with low administrative overhead. As a contributor, you are...

New Service: Microsoft Teams

February 6, 2020
Summary

On Tuesday, February 11, the Yale community will have access to Microsoft Teams, the chat-based collaboration work space in Office 365 that makes it easy to have conversations, host meetings, share files, collaborate on documents, and get work done with teams across the organization....

Replacing instinct with action: partnerships for success

February 6, 2020

From an early age, we were taught red meant stop, freeze, bad:

The teacher’s dreaded red marks on our paper Error messages in red font stopping us from proceeding with an activity on the computer Red lights on a police car warning us of danger

We instinctively avoid all things red, but...

Use Trello? View changes to your account

February 6, 2020

Trello users who are registered with their Yale.edu email address recently received an email from Trello announcing “ Good news! Your Trello account is getting an upgrade. Yale will now manage Trello accounts with a yale.edu email address. “

This announcement is related to Trello’s...

Possible action required - Lynda.com redirected URLs expire on March 31

February 6, 2020

Individuals who manage websites and/or documentation referencing online training options through Lynda.com will need to update website hyperlinks and URLs referencing Lynda.com to associated LinkedIn Learning website hyperlinks and URLs before...

APM, IPM, RUM, oh my!

February 6, 2020

The multi-year Enterprise Monitoring project is in fullflight and is introducing several new acronyms to its project participants. Real User Monitoring (RUM), Application Performance Monitoring (APM), Infrastructure Performance Monitoring (IPM), and Digital Experience Monitoring (DEM) are just a...

Service Quality Champion, Jo-Ann Dzuiba - Clinical Phones and Local 34

February 6, 2020

What is the recipe for excellent customer service? The ingredient list includes great problem-solving abilities, a friendly attitude, empathy towards others, service expertise, clear communication skills, and unflappability. When you mix all those together, you get Jo-Ann Dziuba, Sr....

Reminder: Harassment-free workplace requirement

February 5, 2020

REMINDER: All faculty and staff are now required to complete two hours of training on maintaining a harassment-free workplace. Training may take place online or through an instructor-led course. For additional information, refer to the frequently asked questions on the...

New Operations Working Group formed

January 29, 2020

The new Operations Working Group (WG) was formed this month. The WG joins the Operations Council and Operations Strategy groups as part of the new operations governance structure. As part of this change the Business Operations Leadership Team (BOLT) and the Operating Group (OG) have been sunset...

Schwarzman Center leads the way with Eventbrite

January 23, 2020

The Schwarzman Center, which opens in September, has chosen several IT systems to support its events and calendaring solutions, including a new solution—Eventbrite.

The Center will use two centrally-supported services, including the Events Management System (EMS) for room reservations...

John Barden on mid-year evaluations, goals, and performance reviews

January 23, 2020

Yale’s Chief Information Officer, John Barden, addresses questions asked by the community through our Ask John survey feature. This week, John shares an update on our mid-year evaluations and his philosophy on goals and performance reviews.

I believe it...

IT launches recruitment video

January 23, 2020

Visit the IT Careers page to see John Barden and IT Staff (including Alexander Behzad, Sylvia Perez, and Jessica Zaczek) share the benefits of a career in IT at Yale. The video was developed to support IT’s University...

Changes to Antivirus memory protection settings beginning January 28

January 23, 2020
Summary

ITS will make changes to settings within Yale’s antivirus service, Cylance, beginning at 10:00 a.m. on Tuesday, January 28.

Support providers should review the knowledge articles associated with this change.

Details

Changes will be made to increase protection on all Yale...

Blood drive at 25 Science Park

January 23, 2020

The need for blood is constant and only volunteer donors can fulfill that need for patients in our community. Nationwide, someone needs a unit of blood every two to three seconds and most of us will need blood in our lifetime. Your donation will save up to three lives.

The Red Cross is...

Microsoft Windows 7 support extended to 2021

January 22, 2020

Microsoft initially committed to supporting the Windows 7 operating system for 10 years, concluding its support on January 14, 2020. However, in recognition of an estimated 40% of the world’s computers in a corporate environment running on Windows 7, Microsoft has agreed to extend its support,...

Scheduled maintenance - phone system equipment - February 2

January 22, 2020
Summary

Yale ITS will perform scheduled phone equipment maintenance in The Anlyan Center (TAC) and George street buildings on Sunday, February 2, from 5:00 - 7:00 a.m.

The work is not expected to cause any interruptions.

Please share this message with individuals in your area who...

Meeting remotely? Share your screen and more

January 15, 2020

Among other features, Yale’s Audio and Video Conferencing service, Zoom, lets you share your screen with meeting participants. This service is available 24/7 to anyone in the Yale community with an active NetID.

Visit the IT at Yale website to view...

Ask John!

January 9, 2020

Our “Ask John!” segment invites you to take a moment to share your questions and ideas about our work or any other questions you might have for Yale’s Chief Information Officer John Barden. Questions will be answered in each subsequent IT Update .

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Commitments made by IT SLT following unconscious bias training

January 9, 2020

In support of IT’s commitment to be a Workplace of Choice, and at the recommendation of the Climate, Culture, and Inclusion (CCI) Task Force, IT senior leaders and managers attended the “ ...

Progress on CCI action teams and NGN project shared at IT Leadership Team meeting

January 9, 2020

The Leadership Team met on December 18 to discuss the following projects and updates:

CCI action team updates

Starting with the December meeting, Climate, Culture, and Inclusion (CCI) action teams will deliver monthly progress updates on training, retention, engagement, and other...

Staff movement, new hires, and milestones - December 2019

January 9, 2020

Congratulations to IT staff who recently celebrated a milestone, moved, or joined our organization in December. Say hello or congratulate your colleagues using Yale’s digital greeting cards .

Milestone...

January 2020 Tech Talks and InfoSec Chats

January 9, 2020

Hosted by the IT Staff Development team, Tech Talks and InfoSec Chats are part of a series of learning sessions for the IT community. Each session features one of a wide variety of topics targeted toward IT professionals.

New for 2020, some sessions will include hands-on/interactive...

Upgrade required to access full version of MyTime - Windows OS only

January 9, 2020

The following information applies to Windows operating systems (OS) only . If you are using a macOS, no action is required.

Summary Beginning Sunday, January 12, Windows computers not managed by ITS and that do not have Yale’s upgraded version of Java (1.8....

Cybersecurity awareness program planning is underway

January 6, 2020

Turn on the news and chances are good you have heard about the latest cyber-attack or, in other words, digital attacks to steal your money or other valuable, personal information. Those attacks can extend to your life at Yale, too. Criminals are eager to access and exploit Yale data and...

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