IT Update

WIT wants to hear from you

July 26, 2018

Yale’s Women in Technology (WIT) group is busy planning for their fall lineup and is seeking input from the community. We’d love to hear your ideas and suggestions for future events as well as which of our previous events you enjoyed most. A short (6 question) survey is available to...

ITS Summer College Internship Program Kicks Off

July 12, 2018

On June 24, ITS introduced the three college graduates selected to participate in the Brian J. Wolson Early Career Development Program (ECDP). The program, launched by Yale ITS in 2013, is an 18-month rotational program for recent college graduates interested in working in an information...

Project Update: Yale Message Project

June 28, 2018

Yale Message is a cloud-based application that replaces the University Messaging Service (Message III) currently used by schools and departments to send directed communications to large lists of email recipients (such as subscription lists).

The project is underway and the training on...

Digital Accessibility Monthly Training Lunch and Learn - July 17

June 28, 2018

Join our training series presenting in-depth training on various digital accessibility topics targeted toward developers and designers. The next topic, “Semantics: Links, Buttons, & Images” will be discussed on Tuesday, July 17 at noon – 1:00 p.m. at 25 Science Park, room 125.

...

Redesigned IT Website Debuts July 1, 2018

June 28, 2018

After months in the making and with the help and support of several departments in ITS and the Internal Communications team, the newly designed IT at Yale website is ready to go live on July 1. Built using ServiceNow and Drupal technologies, the new site features many noteworthy improvements to...

Bomgar planned outage and upgrade – July 10

June 28, 2018

On the evening of Tuesday, July 10, between 8:00 p.m. and 10:00 p.m., our Bomgar remote-support service will be unavailable while we perform a routine update of the servers. For those of you who use this service, please note that it will not be possible to log into the Bomgar Representative...

Avoid Broken Links on your Websites When the New IT Site Goes Live this Weekend

June 28, 2018

This weekend, the new IT at Yale website will go live on the new Service Portal (Service Now). Links on other university sites to the former ITS website may not work if they were “deep links” to individual pages in the old site. We do have a major landing page redirect strategy, but...

Introducing the ITS Climate, Culture, and Inclusion Taskforce

June 14, 2018

At the next IT town hall, John Barden will introduce new strategic priorities for IT at Yale. One of those is to become a workplace of choice. In support of this priority, ITS formed a Climate, Culture, and Inclusion (CCI) taskforce in May to bring people together to help collectively improve...

Join Us at the IT Town Hall - Tuesday, June 19

June 14, 2018

Don’t forget! The next IT Town Hall will be held Tuesday, June 19, from 8:30 - 10:30 a.m. at the Sterling Law School Auditorium (127 Wall Street). ITS Leaders will discuss the current and future state of ITS, including:

FY19 Priorities Defining the boundaries of managing a service...

Yale Hosts Facilities Ivy Tech Symposium

June 14, 2018

Our own Barbara Haberman had the honor of hosting the 9th Annual Facilities Ivy Tech Symposium on campus on May 31, 2018. The event was attended by 35 representatives - including all of the IVY Schools and Georgia Tech, University of Kentucky, and Clemson University. Energy was high and the...

Digital Accessibility Monthly Training Lunch & Learn - Tuesday, June 11

May 31, 2018

Join our training series presenting in-depth training on various digital accessibility topics targeted toward developers and designers. The next topic, “ Keyboard Operability ,” will be discussed on Tuesday, June 11 at noon – 1:00 p.m. at 25 Science Park, room 125.

Future topics will be...

Foundational Technologies team members show their support by volunteering

May 31, 2018

Recently, Lou Tiseo, ITS Foundational Technologies, gathered a team of volunteers from his organization to prepare a delicious homemade Italian dinner for 40 families staying at the beautiful new Ronald McDonald House in New Haven. This act of kindness was a simple way for Lou and others on his...

ITS service and portfolio process enhancements

May 31, 2018

Last Fall, Information Technology Services (ITS) restructured to bring the Service Management and Portfolio Management Office (PMO) teams together under one leader, with the objective of driving consistency and effectiveness across our operational services and major projects. The combined team,...

ITS welcomes summer interns

May 31, 2018

The Yale ITS Summer College Internship Program is proud to welcome 18 college interns this summer. After a vigorous application and interview process, these students come to us from various colleges and universities and are placed within teams across ITS and with our IT Partners. Please welcome...

High school interns available to help

May 31, 2018

The Yale ITS High School Internship Program has five more enthusiastic local area high school students available to help you with your department projects and needs. Past interns have assisted with a variety of work such as website assistance, imaging, computer setup, hardware/software, database...

Yale Digital Conference for Yale Staff - 2018 Schedule now available

May 31, 2018

This year’s conference, held in mid-June, focuses on exploring our use of digital technologies to foster open communication and share our experiences. Exciting presentations encompassing “The Art of Storytelling: Accessible Communication for the Digital World” include:

“Brilliant and...

Mobile Devices - Overseas pre-travel to-dos to avoid huge charges

May 31, 2018

If you are making plans to travel outside of the United States (including Canada and Mexico) and are planning to take your cell phone, smart phone, tablet, or computer with you, remember that international voice and data charges can add up to thousands of dollars if you don’t have the...

Multifactor Authentication (MFA) - Know Before You Go

May 17, 2018

As we approach summer and our fiscal year end, many individuals have travel plans - including international trips. As a reminder, Yale ITS recommends you set up at least two options for Multifactor Authentication (MFA) through DUO before leaving on a trip. Options for managing your account,...

Looking for help with department projects this summer?

May 17, 2018

The Yale ITS High School Internship Program has enthusiastic local area high school students available to help you with your department projects and needs. Past...

YaleSites planned outage/upgrade

May 17, 2018

Over the course of the next few weeks, there will be a technical upgrade of the YaleSites cloud hosting environment. YaleSites administrators will be notified via email in advance with specific information regarding the change. We expect only a brief overnight maintenance window, during which,...

Project Update: Next Generation Network (NGN) Program

May 17, 2018

The Next Generation Network (NGN) program is a multi-year capital project that will modernize Yale’s network security and aging network infrastructure. The project goals are to increase network stability and redundancy, automate security policy and real-time response to threats, enhance...

Deadline approaching for Yale Digital Conference proposals

May 3, 2018

The theme for the 2018 Yale Digital Conference is “The Art of Storytelling: Accessible Communication for the Digital World.” Presentations will explore our use of digital technologies to foster open communication and share our experiences. If you would like to present, please...

Digital Accessibility Monthly Training Lunch & Learn Series – Begins Tuesday, May 15

May 3, 2018
The ITS Digital Accessibility Team launched a new training series presenting monthly in-depth training on various digital accessibility topics targeted toward developers and designers. Our first Digital Accessibility Lunch and Learn, “Headings & Landmarks,” is Tuesday, May 15, at noon – 1:00 p...

Local high school students looking for opportunities this summer

May 3, 2018
The Yale ITS High School Internship Program is seeking summer internship positions for local area high school students interested in technology. Students work up to 20 hours/week from July 9 – August 3. Consider hiring an exceptional student this...

Student Information System (SIS) Programs Project

April 19, 2018

SIS Programs is a multi-year capital project that addresses University and Government mandated changes, the technical cliffs that have the potential to jeopardize our student information system, and the backlogged demand for new functionality and improvements to existing outdated functionality....

Yale Digital Conference - June 14 & 15, 2018

April 19, 2018

The theme for 2018 is “The Art of Storytelling: Accessible Communication for the Digital World.” Presentations will explore our use of digital technologies to foster open communication and share our experiences.

Registration for the event is now open. You can...

Voicemail Timestamp Moving to Beginning of Message

April 18, 2018

Based on feedback from the community, on Saturday, April 21, starting at 7:00 p.m., ITS will change the order the voicemail system announces timestamp information. Instead of hearing timestamp information at the conclusion of a message, the system will now provide this information at the...

Internal Communications supports web accessibility

April 5, 2018

As the team who supports you with content and technical updates to the ITS website, Internal Communications works closely with the University’s Accessibility team to continue the work of the last several years to advance the accessibility of Yale’s digital campus. We seek expert consultation,...

ITS staff members celebrate long service

April 5, 2018

On March 27, Yale University hosted the Long-Service Recognition Dinner honoring 342 staff members for 25, 30, 25, 40, 45, and 50 years of service. Among the celebrants at the dinner were 12 Yale ITS employees who collectively have served Yale for 355 years.

Below are the honorees from...

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