IT Update

IT Academy training and events - November 2020

October 29, 2020

Hosted by the IT Staff Development team, Yale’s IT Academy consists of a robust speaker series, recommended online training offerings, and learning events to support the professional growth and staff development of Yale’s IT community.

Last week’s IT Academy Speaker...

Workplace Survey initiatives

October 29, 2020

The 2019 Workplace Survey (WPS), conducted between November 4 and December 6, 2019, provided the University with feedback on areas such as: commitment, communication,...

New guidance on delivering meaningful performance feedback within ITS

October 29, 2020

ITS wants all employees to receive meaningful performance feedback and coaching – during evaluations and on an ongoing basis. This is especially important in complex times when staff are balancing pandemic safety, remote work/life challenges, and the impact of hiring restrictions.

...

Register now for MSS 201, MSS 101 deadline nears

October 29, 2020

Minimum Security Standards (MSS 201) registration is now available. The course reinforces how and why we protect Yale’s Data and IT Systems based on risk. Like MSS 101, it affords the...

Improvements to Time Tracking, COVID notifications, and more discussed at IT Leadership Team meeting

October 29, 2020

The Leadership Team met on October 28 to discuss the following projects and updates:

Time Tracking Update

Ron Lipkins announced that the Workday Time Tracking and Absence project, which was initiated to replace an outdated (MyTime) Kronos system, will launch in June 2021. The...

Early registration and improved software for Yale College

October 29, 2020

In spring 2021, Yale College will be the first school at Yale to go live with Leepfrog PATH, a new registration application that will replace Online Course Selection. The new mobile-friendly software offers improved accessibility over the aging current technology. In addition to streamlining the...

Possible action required - F5 Load Balancer - various dates in November and December

October 29, 2020
Summary Yale ITS will perform scheduled maintenance impacting the F5 network on various dates through November and December, beginning on Monday, November 16. Individuals using up-to-date web-browsers should see no disruption in connectivity to resources and websites hosted through F5. Some...

Cafe IT event drives IT Academy milestone for Staff Development efforts

October 29, 2020

Last week’s IT Academy Speaker Series Café IT event on “Giving and Receiving Feedback” presented by Ted Hanss and Erika Fleck saw great success with roughly triple the average Speaker Series attendance numbers. The October 22 event was attended by 116 people across several Yale...

Critical vulnerability in Chrome - Possible action required

October 29, 2020

Please urge individuals using non-managed devices in your area to upgrade to the most recent version of Google Chrome.

Summary A serious security vulnerability has been identified in Google Chrome web browsers. All operating systems are vulnerable. An immediate update is required. For the...

ServiceNow transition from homepages to dashboards – Possible action required

October 15, 2020

In the first quarter of 2021, ServiceNow will be upgraded to the Paris version and homepages will no longer be supported. The upgrade will require individuals who use the system to transition from homepages to dashboards.

Dashboards provide significant improvements over the retiring...

Reminder - ITS staff to complete MSS 101 by November 20

October 15, 2020

Haven’t registered for MSS 101 yet? Time is ticking. All ITS staff must attend MSS 101 on or before November 20.

Get in on the action now to win cool got MSS? swag. ...

Yale SOM and IT collaborate on Alumni Digital Experience Discovery project

October 15, 2020

The Yale School of Management (SOM) Development and Alumni Relations Office has been collaborating with ITS since January 2020 on a digital experience discovery project focused on understanding the needs of SOM alumni and what it is they are looking for from a digital experience with the school...

Central Authentication Service (CAS) screen has a new look

October 15, 2020

Last week, the Central Authentication Service (CAS) was updated with a new look, in order to meet Yale’s usability and accessibility guidelines. As a reminder, your present NetID login credentials will remain the same.

The new screen design

An example of the new screen design is...

Announcing Microsoft's FY21 Enterprise Skills Initiative

October 15, 2020

Yale faculty and staff are invited to participate in Microsoft’s Enterprise Skills Initiative (ESI) program. ESI is Microsoft’s FY21 offering to help sharpen your technical skills and knowledge of Microsoft platforms and solutions. Within the ESI Learner Experience Portal (LxP) you can discover...

Streamlining Yale’s COVID-19 response with the Salesforce platform

October 15, 2020

IT’s Salesforce Applications & Support team partnered with Yale Health to deliver a custom contact tracing, isolation, and quarantine tracking application for Yale Health plan members, including students, faculty, staff, dependents, and other members of our University community....

ServiceNow mobile application updates

October 15, 2020

Need to manage your queue on the go? Want to quickly update your tickets? Need to provide some information to the individual you are helping while walking to your next meeting? Use the newly updated ServiceNow Mobile Agent Application.

The newly updated Mobile Agent application is able...

Project update: Workday Time Tracking and Absence

October 15, 2020

In summer 2021, Workday Time Tracking and Absence will replace MyTime/MyTime Lite (Kronos) as the system used to track time worked, requests for time off, and time off accruals. This unified, modern system will streamline the time tracking process and provide new reports that help manage staff...

Do your part, be cybersmart: Submit a security slogan

October 15, 2020

Are you creative and up for a fun challenge? Create a catchy cybersecurity tagline that inspires our community to sharpen their cybersecurity awareness! We’re looking for your best, most creative and clever slogan ideas! The winner will be featured on the homepage of the new cybersecurity....

Driving for data consistency and governance within university admissions

October 15, 2020

The Student & Academic Support Systems (SASS) team has supported automated, custom admissions data integrations for Yale College, the Graduate School, and all the professional schools for about a decade. These admissions departments utilize vendors like Common Application, Slate, WebAdmit,...

IT Academy recommended training and events - October 2020

October 1, 2020

Hosted by the IT Staff Development team, Yale’s IT Academy consists of a robust speaker series, recommended online training offerings, and learning events to support the professional growth and staff development of Yale’s IT community.

Call for speakers and ideas for upcoming...

ITS virtual Town Hall September 29 recap

October 1, 2020

John opened the Town Hall by sharing that campus health is positive and favorable, research and clinical care operations are moving forward, and classes are on track. Around 11,000 people are on campus each day and they are being very thoughtful and cautious by following...

Staff movement, anniversaries, and new hires - September 2020

October 1, 2020

Congratulations to IT staff who recently celebrated a milestone, moved to a new role, or joined our organization in September. Welcome or congratulate your colleagues using Ycards , Yale’s digital...

Join us for Cybersecurity Awareness Month: Do your part - Be Cybersmart

October 1, 2020
Do you know how to look out for potentially malicious (e.g. phishing) emails? Or that ignoring software updates puts your device at risk? Sometimes we don’t know what we don’t know until it’s too late. Ready for opportunities to up your cybersecurity know-how? This October, join the Information...

Got MSS? Get your swag on and gain MSS awareness

October 1, 2020

Haven’t registered for MSS 101 yet? Get in on the action now to win cool got MSS? swag. Register and complete MSS 101 by October 15 , to join our October...

Supporting the University during a pandemic and more discussed at Leadership Team meeting

October 1, 2020

The Leadership Team met on September 30 to discuss the following projects and updates:

Salesforce App for Contact tracing, Isolation, and Quarantine

Dave DeMichele shared an overview of the Salesforce App his team developed within two weeks to support the University’s COVID-19 data...

Zoom changes postponed until further notice

September 22, 2020

The mandatory Zoom security changes previously communicated and scheduled to take effect on Sunday, September 27, have been retracted by Zoom.

While these changes are no longer mandatory at this time, ITS recommends taking advantage of the...

IT Academy Sept. 2020

September 17, 2020

Hosted by the IT Staff Development team, Yale’s IT Academy consists of a robust speaker series, recommended online training offerings, and learning events to support the professional growth and staff development of Yale’s IT community.

Past speaker series videos and powerpoints...

National Cybersecurity Awareness Month starts October 1

September 17, 2020

The countdown is on—two more weeks until Cybersecurity Awareness Month begins! This year’s theme is “Do Your Part. #BeCyberSmart.”

Watch for weekly Information Security virtual events during October. Join us for fun ways to stay safe and secure, whether working on-campus or remotely, to...

Got MSS? Get your swag on and gain new knowledge

September 17, 2020

Have you registered for MSS 101 yet? This course is part of the MSS Roadshow curriculum that debuted in ITS on September 15. All ITS staff must attend MSS 101 on or before November 20.

...

International Project Management Day 2020 online conference

September 17, 2020

Although, we will not be able to gather together for IPM Day (Thursday, November 5) this year, we have secured a discount for all Yale Registrants. Your discount will be applied at checkout. PMI credential holders will be able to earn up to 26 Professional Development Units (PDUs) and attendees...

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