IT Update

IT Academy News & Events

July 13, 2023

Hosted by the IT Staff Development team, Yale’s IT Academy consists of a robust speaker series , recommended online training offerings ,...

Ask SLT - July 2023

July 13, 2023

“Ask John” is now “Ask SLT,” and IT staff are invited to...

Partnering to recover Computer Science’s network at AKW

July 13, 2023

On Saturday, June 24, at 7 a.m., a construction crew working on the third floor at Arthur K. Watson (AKW) on 51 Prospect Street accidentally damaged a sprinkler head. This caused water to cascade down to the networking closets on three floors, resulting in networking equipment failing.

...

OneFinance: July 2023 program lead update

July 12, 2023
Our North Star To enable Yale’s mission, simplify and standardize financial services in order to make life easier where everyone has a role in building a strong culture of financial integrity, insight, and stewardship of Yale resources.

Since our...

ITS staff movement, anniversaries, and new hires - May 2023

June 9, 2023

Congratulations to IT staff who recently celebrated a milestone, moved to a new role, or joined our organization in May. Welcome or congratulate your colleagues using Ycards , Yale’s digital greeting...

Connecting as One at the IT Community Picnic

June 9, 2023

Yesterday, over 300 IT staff—in central and distributed roles from near and far—gathered at Lighthouse Point Park to enjoy networking, lawn games, refreshments, and more.

The picnic provided a unique opportunity for colleagues to connect and establish new relationships. Ania Lighty,...

Newly opened IT collaboration space

June 9, 2023

In June, a new collaboration space opened on the fifth floor of 25 Science Park. The newly launched space offers connection and idea-sharing opportunities, from table tennis and Connect 4 to conversation nooks and cozy seating.

Guided by feedback from staff, the IT Business Office sought...

Save the date! ITS is offering a Foundations of Gender & Sexuality webinar

June 9, 2023

This 2.5-hour Foundations of Gender & Sexuality webinar will be offered through a hybrid format on Wednesday, July 19, from 9 -11:30 a.m. Those able to attend in person, please join us at 25 Science Park, room 125. An email with more information to follow for those who wish to join remotely...

Launching Lux and revisioning IT staff development discussed at the May IT LT meeting

June 9, 2023

The IT Leadership Team meeting met on May 31 and discussed the following topics:

Launching LUX – Yale’s Cross-Collection Discovery at Yale

LUX: Collection Discovery —Yale...

2023 student NetID locking initiative

June 9, 2023
Summary Yale’s Information Technology Services (ITS) will lock NetIDs for students who have graduated following a one-year grace period. A similar initiative successfully went live in March 2022 for faculty, staff, and sponsored identities. Graduates from the Schools of Management and Law are...

Yale Hub will replace the Student Information System (SIS) portal on June 15, 2023

June 9, 2023
Summary

The existing student platform, Yale Hub , will replace the student self-service portal, Student Information System (SIS), sis.yale.edu on June 15, 2023. All self-service pages currently available in SIS are already accessible via the Yale...

Bee SAFE, Not Sorry campaign highlights

June 9, 2023

Thanks to all who participated in the Bee SAFE, Not Sorry awareness campaign in April and May.

The campaign focused on our shared responsibility to report suspicious activity right away to the Information...

Participate in a June MSS / SPA Improvement Focus Group

June 9, 2023

Earlier this week, the Information Security Office shared a communication inviting the IT at Yale community to our upcoming focus groups. In case you missed it, we hope you’ll join us .

The Minimum Security Standards (MSS) and Security Planning Assessment (SPA) are two key aspects of the...

Red Cross Blood drive at 25 Science Park - June 13, 2023

June 9, 2023

The need for blood is constant and only volunteer donors can fulfill that need for patients in our community. Nationwide, someone needs a unit of blood every 2 to 3 seconds and most of us will need blood in our lifetime. Your donation will save up to three lives.

The Red Cross is running...

ServiceNow Incident Recategorization

June 9, 2023

Reminder

As previously announced via the May IT Update, as part of continuous improvement, Service Management will be implementing new incident categorization within ServiceNow. Training...

Take these steps to prepare for the year ahead

June 9, 2023

As another academic year approaches, ITS managers and staff are reminded to act on the following:

Performance Reviews : Teams should be well underway with annual review processes, providing opportunities for substantive and meaningful discussions about how to support long-...

Ask SLT - June 2023

June 9, 2023

“Ask John” is now “Ask SLT,” and IT staff are invited to...

NetIDs to be locked for Yale graduates - No action required

May 31, 2023
Summary Yale’s Information Technology Services (ITS) will lock NetIDs for students who have graduated following a one-year grace period. A similar initiative successfully went live in March 2022 for faculty, staff, and sponsored identities. Graduates from the Schools of Management and Law are...

Digital Accessibility at Yale: Global Accessibility Awareness Day - May 18, 2023

May 11, 2023

Digital Accessibility at Yale: Global Accessibility Awareness Day (GAAD) marks its 12th anniversary on Thursday, May 18. To celebrate, Yale’s Digital Accessibility Team is hosting a presentation and trivia with prizes. We will discuss what’s new in WCAG 2.2, why the criteria are important, and...

ITS staff movement, anniversaries, and new hires - April 2023

May 11, 2023

Congratulations to IT staff who recently celebrated a milestone, moved to a new role, or joined our organization in April. Welcome or congratulate your colleagues using Ycards , Yale’s digital...

ServiceNow incident re-categorization project

May 11, 2023

To empower our Service Owners, Offering Managers, and Helpdesk leadership to make well-informed, data-driven decisions and mature their services, Service Management will enhance ServiceNow’s incident categorization options. This enhancement will allow ITS to arrange incidents into...

A shared understanding of FY24 IT priorities

May 11, 2023

In April, IT leaders from across the University gathered for a structured conversation to share significant efforts planned across IT at Yale for FY24, including initiatives at the university’s professional schools, as well as ITS portfolio and operational projects. By exposing the work...

Expanding access to Yale IT staff training

May 11, 2023

The Learning, Training, and Development team is growing to meet the evolving needs of IT staff. Taber Lightfoot, User Experience & IT Training and Staff Development and Michelle Morgan, in her new role as Informational Services Consultant, are working with Hadar Call, Advancement & Web...

ServiceNow Field Service Management application launched

May 11, 2023
Summary

The ServiceNow Field Service Management (FSM) application has officially launched. FSM is a resource management system for dispatching technicians that track equipment assets and consumables. The application will be used by Distributed Support Providers, Telecom, Audio & Visual...

Minimum Security Standards and Security Planning Assessment Focus Groups

May 11, 2023
The Minimum Security Standards (MSS) and Security Planning Assessment (SPA) are two key aspects of the Yale Information Security Program. The MSS is Yale’s baseline set of controls. This is meant to be a clear black-and-white statement of what Yale considers an acceptable level of risk.

In...

Bee SAFE, Not Sorry with Yale’s Chief Information Security Officer (CISO)

May 11, 2023

In April, the Information Security Office (ISO) launched its new campaign, Bee SAFE, Not Sorry about our shared responsibility to report suspicious cyber activity. On the latest...

Ask SLT

May 11, 2023

“Ask John” is now “Ask SLT,” and IT staff are invited to...

IT Hoteling Offices and Cubicles at 25SP

May 11, 2023

Office hoteling, otherwise known as desk hoteling or simply ‘hoteling,’ is a flexible way of reserving a desk or room in your workplace for a set period. As the name suggests, hoteling operates in the same way as an actual hotel. You make a reservation, check-in, complete your stay, and check-...

IT Leadership Team Meeting Sparks Discussion on Fostering Engagement Across the IT Community

May 11, 2023

At the April IT Leadership Team meeting, IT Leadership Council members shared how they meet the varied expectations of students, faculty, and staff across campus. The panel was followed by a brainstorming session with...

Scheduled Outages to Network and Phones - various dates: May 15 - June 23

May 3, 2023
Summary On various dates, beginning on May 15 and running through June 23, Yale ITS will upgrade the campus network software, specifically impacting networks and phones for all buildings that have already transitioned to the...

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