IT Update

Coming soon: Transition from MyTime to MyTime Lite

June 11, 2020

This summer, most managerial and professional and clerical and technical staff, as well as faculty managers who are time card approvers, will transition to using MyTime Lite for time entry and approval. This supports Yale’s efforts to better secure our computing environment by reducing...

IT supports technology across campus

June 11, 2020

The COVID-19 pandemic has dramatically increased Yale’s dependency on IT to drive public health, operational, and academic activities forward.

Across all departments within IT, colleagues are working tirelessly to support these initiatives and to maintain the level of excellence...

Microsoft Teams: Get work done by working together

May 28, 2020

All members of the Yale community have access to Microsoft Teams, a cloud-based communication and collaboration workspace that is part of Office 365. Whether you are part of a project team, study group, department, or workgroup, Teams makes it easy for individuals and groups to have...

Leadership Team Discusses Developing a Technology Road Map, Project Advancements, and More

May 28, 2020

The Leadership Team met on May 27 to discuss the following projects and updates:

Advancement Technology Updates

Michael Felberbaum and Hadar Call provided updates on two recent Advancement Technology projects, including Cross Campus and Time, Talent, Treasure (T3).

Cross Campus


Cybersecurity Awareness Program: Planning progresses amid the pandemic

May 28, 2020

Planning and preparations continue for the launch of the Cybersecurity Awareness Program in Fall 2020. With the shift to working remotely, now more than ever, the Cybersecurity Awareness team seeks to provide valuable information that supports safe cybersecure actions whether working from home...

Graduate Student Payment System makes progress toward Proof of Concept

May 28, 2020
In February, we spoke of multiple functional stakeholders reviewing a ‘To Be’ process flow focused on the elimination of the Graduate Student Payment System (GSPS) by optimizing the use of Yale’s Student, Financial Aid, HR, and Finance ERP systems. Creating the Proof of Concept (POC) for the...

MyApps at Yale service change

May 28, 2020


Effective June 1, 2020, the MyApps at Yale service is changing platforms (formerly available via Citrix). MyApps at Yale is a comprehensive desktop and app virtualization service that provides access to a Windows based environment containing Yale licensed software from both...

2020 Long Service Recognition honors 11 IT staff members

May 28, 2020
Dear Colleagues, I’d like to take a moment to recognize the 11 Information Technology staff who are celebrating 25-45 year Long-Service anniversaries. Collectively, Yale’s Long-Service staff members represent 9,125 years of service to the University. We are very grateful for their...

John addresses LinkedIn Learning question

May 28, 2020

Yale’s Chief Information Officer, John Barden, addresses questions asked by the community through our Ask John survey feature. This week, John addresses a question relating to LinkedIn Learning resources for retirees.

I will be retiring soon, and the...

Coming soon: Changes to NetID management and Password security

May 28, 2020

*** Note: The NetID Activation/Management screen changes went live on June 11 - View additional information .

This summer, the NetID Activation and NetID Management screens, which can be accessed via the Central...

FileNet Upgrade - what to expect

May 28, 2020
Summary Yale has been working on an upgraded version of FileNet. Testing has been completed and the upgrade is scheduled to launch on June 1, 2020. Details Yale has been working on an upgrade to FileNet, the Enterprise Content Management System. FileNet is a long-term archival document management...

IT Staff Development training for June

May 28, 2020

Hosted by the IT Staff Development team, Tech Talks and InfoSec Chats are part of a series of learning sessions for the IT community. Each session features one of a wide variety of topics targeted toward IT professionals. The team also promotes other staff development opportunities. For June,...

2020 IT Knowledge Exchange

May 28, 2020
On May 21, over 315 members of the Yale IT community virtually gathered to listen to keynote speaker, Susan Grajek, share her thoughts on the “Digital Campus.” Grajek is Vice President for Communities and Research for EDUCAUSE, and previously spent over 25 years at Yale University in a variety of...

Keeping Zoom up to date

May 14, 2020

Zoom has been rapidly releasing updates for their desktop and mobile Zoom app, to improve security and ease of use. It is critical that you take steps regularly to keep your desktop Zoom app up to date, as Zoom rarely forces updates. Default settings for mobile devices keep apps installed from...

Congrats to graduating STC students

May 14, 2020

Yale is lucky to have extraordinary Student Technology Collaborative (STC) student workers, who have gone above and beyond this semester. These students, who provide technology support and resources to students across campus, have been instrumental in transitioning the student body to remote...

IT Staff Development offerings for May

May 14, 2020

Hosted by the IT Staff Development team, Tech Talks and InfoSec Chats are part of a series of learning sessions for the IT community. Each session features one of a wide variety of topics targeted toward IT professionals. The team also promotes other staff development opportunities. For May,...

Staff movement, new hires, and milestone anniversaries - April 2020

May 14, 2020

Congratulations to IT staff who recently celebrated a milestone, moved, or joined our organization in April. Welcome or congratulate your colleagues using Y-Cards , Yale’s digital greeting cards....

IT Virtual Town Hall May 8 recap

May 14, 2020

IT Town Hall meetings will continue bi-weekly and virtually. Below, you can review submitted questions and John Barden’s answers from the May 8 virtual IT Town Hall meeting.

Is it likely that we are going to restart as a large group or restart in phases? ...

Results IT Competency

May 14, 2020

Congratulations to Julie McEvoy, who was recently acknowledged for exemplifying the Results Competency.

Over 50 other staff members received notes of Thank You, You Rock, and Kudos in April.

Recognize a colleague or staff member by sending a...

Organizational Excellence team pilots new Business Process Improvement service

May 14, 2020

Over the winter, the Operational Excellence (OE) team piloted the new Business Process Improvement (BPI) service. Chris Farmer and Joe Lott developed and refined repeatable processes, created a BPI toolkit, and practiced elicitation, documentation, and analysis of current processes. The...

IT teams deliver a solution for safer YARC lab use

April 30, 2020

The Yale Animal Resources Center (YARC) is Yale’s comprehensive source for laboratory animals, responsible for managing operations and safety of all on-campus animal lab personnel supporting Yale’s critical research. As new social distance safety guidelines emerged in response to the...

IT shows up for move to remote teaching

April 30, 2020

If you have helped anyone move, you know it can be a challenge. Now, imagine moving thousands. When the University made the decision to transition to emergency remote teaching, Information Technology showed up to help our colleagues on the front lines with the heavy lifting.

The examples...

Accessing Adobe Creative Cloud post-graduation

April 30, 2020

With graduation just around the corner, individuals who directly support students may notice an increased volume of inquiries related to Adobe Creative Cloud resources . We are instructing our students to visit...

Application Hosting Standard approved

April 30, 2020

Modern applications are complex. They are developed anticipating a secure and performant processing, storage, data, and network environment. How then, does a technical team determine which of our managed hosting environments are the best fit?

The Application Hosting Standard, written by...

Data certification process for IT Service Catalog

April 30, 2020

As a part of continual service improvement, Service Management will create a data certification process for service offering managers to validate and populate data in the IT Service Catalog.

The goal of the IT Service Catalog is to provide a single source of consistent information on all...

Site owners: Sign up for the Global Accessibility Day challenge!

April 30, 2020

Please join the Accessibility team on Tuesday, May 5, to learn about the Accessibility Challenge for Site Owners!

Transitioning to an entirely online teaching and working environment means digital accessibility is more relevant than ever. As we face the challenges of making University...

Digital Accessibility now offering remote office hours

April 30, 2020

Have a question about digital accessibility? Want a person to show you what you need to do in real time? Visit our monthly office hours to get hands-on assistance with your websites, your documents, your social media, communications, and more. Learn how to use Siteimprove or get a manual check...

FY20 Change Process Review

April 30, 2020

Over the last several months, the FY20 Change Process Review was performed. The review produced numerous process and ServiceNow tool enhancements that are being implemented on May 21.

How was the review done?

IT Service Management met with change advisors who gathered feedback from their...

Virtual IT Town Hall recap - April 24

April 30, 2020

IT Town Hall meetings will continue bi-weekly and virtually through May. Below, you can review submitted questions and John Barden’s answers from the April 24 virtual IT Town Hall meeting.

How much additional money did ITS and the University have to spend to get the entire...

Advancing registration at Yale, CMDB Project progress, and other updates at Leadership Team meeting

April 30, 2020

The Leadership Team met on April 29 to discuss the following projects and updates:

Registration at Yale

In response to a Yale College Teaching and Learning Committee recommendation to shorten the shopping period and to make the registration process more accessible, the University...