IT Update

What’s the key to providing reliable IT services?

February 18, 2021

Documenting and meeting expectations is key to providing reliable services to the community. Through a Service Level Agreement (SLA), a user can view what to expect when using a service. An SLAs also defines the responsibilities of the user of the service. This year, a...

DUO is Everywhere, and it's working

February 18, 2021

Historically, Yale has had to lock between 20 and 40 NetIDs every month because they were compromised. Net IDs are usually compromised in one of two ways:

Someone is the victim of a phishing attack. Someone reused their Yale password on a website that became compromised; this revealed their...

Service Owners get behind new financial practices

February 4, 2021

Following a balanced scorecard update in November , progress is well underway to train all Service Owners on fiscal management by the end of FY21. This training supports one of the two financial objectives (F1) on IT’s Strategy Map: to enhance...

Still running Windows 7? What you need to know now

February 4, 2021

The short answer to this question is that we have you covered. The Yale Center for Research Computing and ITS partnered to address concerns that researchers have with running deprecated operating systems.

For researchers who invested in costly instruments that rely on software...

Tableu server usage study planned for late FY21

February 4, 2021

Yale’s Enterprise Reporting and Analytics team will conduct a Tableau server usage study in the second half of FY21. This study aims to determine how Yale’s campus utilizes Tableau, discover where our enterprise reporting tool (Power BI) meets those requirements, and identify gaps...

Staff movement, anniversaries, and new hires - January 2021

February 4, 2021

Congratulations to IT staff who recently celebrated a milestone, moved to a new role, or joined our organization in January. Welcome or congratulate your colleagues using Ycards , Yale’s digital...

New ways to engage leaders and staff among topics at Leadership Team meeting

February 4, 2021

The IT Leadership Team met on Wednesday, January 27 and discussed the following topics:

New resources for leadership

Ryan Schlagheck gave an overview of two opportunities for leaders to support and guide their teams, including skip level meetings and updated diversity and inclusion...

Mythbusting managed workstations: Protecting your data, ensuring fitness for purpose, and supporting your autonomy

February 4, 2021

What comes to mind when you think of your managed workstation? We often hear “managed workstations are terrible,” “managed workstations are so locked down, I can’t do my job,” or “my managed workstation is too slow.” Yale’s Endpoint Engineering team has taken these sentiments to...

Yale Day of Data 2020 recap

February 4, 2021

On December 3 and 4, 2020, Yale hosted its annual Day of Data virtually, for the first time.

Day of Data is an annual symposium aiming to foster cross-disciplinary awareness of common data challenges in a conference-like setting. Attendees come from Medicine, the Humanities, the Social...

IT Academy training and events - February 2021

February 4, 2021

Hosted by the IT Staff Development team, Yale’s IT Academy consists of a robust speaker series, recommended online training offerings, and learning events to support the professional growth and staff development of Yale’s IT community.

New Diversity & Inclusion Resources...

IT virtual Town Hall recap - January 22, 2021

February 4, 2021

John opened the meeting by reflecting on the IT holiday party and the holiday recess. He enjoyed talking with team members at the event and welcomed the chance to reset during the break. He hoped others had a chance to do this, as well.

After welcoming staff back, John reflected on the...

SAM's journey - licenses, spending, saving, and utilization

February 4, 2021

You may be thinking “Lord of the Rings,” but in this case, the SAM journey refers to Software Asset Management.

As most IT Service Offering Managers and Service Owners know, we are re-launching the ServiceNow Software Asset Management functions. The decision to manually create the data...

John answers a question about email limits

January 21, 2021

Yale’s Chief Information Officer, John Barden, addresses questions asked by the community through our Ask John survey feature. This week, John answers a question about email limits.

Can you remove or increase the small, single-message limit for Yale email?...

It's time for mid-year performance discussions

January 21, 2021

As a reminder, we have entered the development phase of ITS’s Performance Management cycle , which includes conducting a mid-year performance review. In addition, this year’s (FY21) rating and...

Workplace Survey Initiatives program update

January 21, 2021

The 2019 Workplace Survey provided the University with feedback on areas such as: commitment, communication, decision making, development, diversity, innovations,...

Resources for researchers on use of secure data sets

January 21, 2021

Yale researchers and community members working with sensitive data now have two options to meet their computational needs.

Spinup Data Enclave

Yale researchers and community members can now benefit from the Spinup Data Enclave, launched in late October. The platform, developed in...

Possible action required: Test applications before March 14 to prepare for CAS changes

January 21, 2021

**** Note: This article was updated on March 3, 2021, to reflect the specific date of the change; the date was not yet available at the time of the original publication.

Summary Central Authentication Service (CAS) will discontinue support for Transport Layer Security (...

High Performance Computing workshop: XSEDE: Big Data & Machine Learning

January 21, 2021

The Extreme Science and Engineering Discovery Environment (XSEDE) is a National Science Foundation-funded virtual organization that integrates and coordinates the sharing of advanced digital services , including supercomputers and...

Skype for Business is being retired July 2021

January 20, 2021

Microsoft is retiring Skype for Business in July 2021. The University is moving to Microsoft Teams tools for chat and online calling.

All ITS managed machines are updated with Teams. If you are not using an ITS-managed computer, visit the ...

Java JRE software being removed from ITS Windows managed computers

January 13, 2021
Summary Starting January 26 through to February 22, Java JRE software will be silently removed from ITS Windows managed computers that do not require Java JRE for work or application functionality. There is no impact or disruption anticipated. Approximately 18,000 computers are in-scope for this...

Reminder: Prevent your meetings from being Zoom bombed

December 22, 2020

The IT Collaboration Services team has received increased notifications of potentially vulnerable Zoom meeting and event links. Additionally, a recent review of the Yale public event calendar shows many events that have password-embedded links. The team would like to remind anyone responsible...

How technology is advancing Cultural Heritage Scholarship and more at Leadership Team meeting

December 22, 2020

The Leadership Team met on Wednesday, December 16 and reviewed the following projects and updates:

The Cultural Heritage Project

Jeff Campbell and Yale’s Cultural Heritage Metadata Project Director, Dr. Rob Sanderson, provided an update on Yale’s Cultural Heritage IT collaboration, which...

Staff movement, anniversaries, and new hires - December 2020

December 22, 2020

Congratulations to IT staff who recently celebrated a milestone, moved to a new role, or joined our organization in December. Welcome or congratulate your colleagues using Ycards , Yale’s digital...

IT Virtual Town Hall December 15, 2020

December 22, 2020

John opened the meeting by acknowledging that the semester was winding down, with the undergraduates having moved out and final exams concluding. Overall, he felt that the semester was successful, including the achievement of the university’s operational goals as well as a very low...

IT Academy Year in Review and See What's New

December 22, 2020

Hosted by the IT Staff Development team, Yale’s IT Academy consists of a robust speaker series, recommended online training offerings, and learning events to support the professional growth and staff development of Yale’s IT community.

A year in review, and by the numbers


Action required - Scheduled maintenance - Desktop Backup - January 6

December 22, 2020
Summary On Wednesday, January 6, 2021, devices using Crashplan as their desktop backup service will be migrated to the Code42 cloud solution. Individuals new to using Code42 will be required to perform a one-time login through the Code42 software using their Yale email address. The name Crashplan...

Upgrading to a new phone this holiday?

December 22, 2020

During the gift-giving season, our Help Desk typically receives a high volume of calls about setting up new mobile devices (e.g. phones and tablets) with the Duo Multi-Factor Authentication service. Please refer to the...

ServiceNow Homepage to Dashboards transition training

December 10, 2020

The ServiceNow platform will be upgraded to the newest release in January 2021, and homepages will no longer be supported. As a result, training is available to help you transition from the use of homepages to dashboards.

Topics for this training will include:

Converting existing...

IT Virtual Town Hall November 20, 2020

December 10, 2020

At the start of the meeting, John noted that the on-campus phase of fall semester was nearly over, thereby reducing the demand for on-campus support services. He asked staff to “take a deep breath and give yourselves a big round of applause for successfully achieving what we set out to do:...

Scheduled maintenance and outage - PaperCut printing - Sunday, December 20

December 10, 2020
Summary All PaperCut printers/copiers will be unavailable from 7:00 - 9:00 a.m. on Sunday, December 20, 2020. Details

Yale ITS will perform planned maintenance on the PaperCut service from 7:00 - 9:00 a.m. on Sunday, December 20. Printing through PaperCut will not be available during this time...