On June 17, the ServiceNow Development and Support Team will introduce Knowledge Compare. This new functionality will enhance the Knowledge Approval Process by allowing approvers to easily see the differences between the newer version and previous version of an article. It will be accessed...
IT Update
Improving the lives of young moms and their infants
June 9, 2022
Wanting to improve the quality of life of families living in poverty, the Child Study Center designed a study to support women from pregnancy through the child’s first birthday called 123-MOMS. This is a virtual study where participants will use an iPad to access customized software created by...
YaleSites upgrade: project status
June 9, 2022
Summary
As previously announced , Yale ITS and the Office of Public Affairs and Communications are upgrading YaleSites, Yale’s web-publishing service. The YaleSites team will provide quarterly updates...
June 2022 ITS staff movement, anniversaries, and new hires
June 9, 2022
Congratulations to IT staff who recently celebrated a milestone, moved to a new role, or joined our organization in May. Welcome or congratulate your colleagues using Ycards , Yale’s digital greeting...
Graduate Student Funding Process on track to go live in July 2022
June 9, 2022
Summary
In July 2022, Yale will transition to a new Graduate Student Funding (GSF) process using Banner, Workday, and a Data Mart for Graduate School payment transaction execution and reporting. The Graduate Student Payment System (GSPS) will be decommissioned in June.
This change will...ITS staff members celebrate long service
June 9, 2022
Yale recently honored Yale employees celebrating long service , including your ITS colleagues. Celebrants included 18 ITS employees who collectively have served Yale for...
Yale Cybersecurity Awareness Program Updates - June 2022
June 9, 2022
Bee Cyber Fit newsletter launches
Do you how to keep your kids and grandkids safe online this summer? Are you aware of the latest cyber scams you’ll want to avoid? Check out the inaugural issue of the Bee Cyber Fit newsletter ...
Yale Cybersecurity Awareness launches Apply Updates Campaign
May 12, 2022
Do you know that out-of-date software makes it easier for cybercriminals to access your data and systems?
The Yale Cybersecurity Awareness Program is pleased to launch our latest campaign, Apply Updates. We’ll share key information and simple strategies to help keep your personal...
Yale’s Office of Facilities replacing FAMIS with AssetWorks
May 12, 2022
Summary
In June 2022, Yale’s Office of Facilities will replace its current management system (FAMIS) with AssetWorks for asset management, billing, procurement, work order, and maintenance processes for Yale’s more than 300...
FY23 Ready or not, here we come!
May 12, 2022
Did you know that the IT Finance team has been preparing for the FY23 budget all year ? We started by designing and readying the community in July 2021, then we launched the official kickoff in September 2021, and we’ve just concluded our planning in late April 2022 – it’s been a long road. Did...
Virtual IT Town Hall Recap - May 3, 2022
May 12, 2022
John opened the Town Hall by celebrating this month’s two commencement ceremonies (for the class of 2020 and 2022) and three alumni reunions. He thanked the team for the role they played with these two graduating classes in ways that they have never played before because “a lot of their...
Job Descriptions, titles, and other Job Family Redesign updates at ITLT meeting
May 12, 2022
The IT Leadership Team met on April 27 to discuss the following highlights:
Job Family Redesign UpdateBuilding on a recent update on the Job Family Redesign launching in July 2022, Blanche...
Problem & Major Incident Management (MIM) process changes coming soon!
May 12, 2022
The IT Service Management team will be introducing a newly designed Problem Management and Major Incident Processes in the June timeframe.
The newly designed processes will streamline and automate many of the cumbersome manual tasks associated with the Major Incident Process and...
Introducing the Analytics Center of Excellence in the Yale School of Medicine
May 12, 2022
The Analytics Center of Excellence (ACE) is a unit established in 2021 within the Yale School of Medicine (YSM) branch of Health Science Information Services . ACE consists of five core staff who support data...
Staff movement, anniversaries, and new hires who joined in April 2022
May 12, 2022
Congratulations to IT staff who recently celebrated a milestone, moved to a new role, or joined our organization in April. Welcome or congratulate your colleagues using Ycards , Yale’s digital...
Graduate Student Funding process upgrade progressing
May 12, 2022
Upgrading the Graduate Student Funding (GSF) process is on track to go live in July 2022. This new process will use the Student ERP system (Banner), Workday, and a data mart to improve usability, enhance functionality, and streamline processes for faculty and staff supporting graduate funding...
Change to how requests to access to ServiceNow assignment groups are managed
April 14, 2022
In ServiceNow, groups control access to the ServiceNow system and individual assignment groups or teams. Members of these assignment groups are responsible for processing tickets assigned to that team. You can use our Group Management form to submit requests for changes to group membership. This...
Fit for Purpose Computing at Yale – MyApps Pilot for Mac users
April 14, 2022
Summary
The Yale Information Technology Services (ITS) Fit for Purpose Computing team is happy to announce that the virtual computing platform, MyApps at Yale, is now available as a pilot program to staff using Apple computers.
MyApps for Mac Users is now available for Yale employees. The...What’s New with Cybersecurity Awareness
April 14, 2022
Use Secure Passwords
Did you “power up your passwords” during our Use Secure Passwords awareness campaign? We hosted many events over the past several months including:
How to enhance your password security An overview of passwords managers Interactive Kahoot competitions to build...FY22 IT Performance Management
April 14, 2022
It’s that time of year again; the ITS performance and merit review process is underway. While feedback should be continuous throughout the year, the formal FY22 process has started and will continue through July.
For M&P staff, reviews inform merit or salary recommendations, while...
Promoting psychological safety and more discussed at the IT Leadership Team meeting
April 14, 2022
The IT Leadership Team met on March 30 to discuss the following projects and highlights:
Balanced Scorecard Item – Employee Engagement FrameworkWhat is psychological safety? Dr. Amy Edmondson, Harvard Business School professor coined the term as “a belief that one will not be punished...
Fit for Purpose Computing initiative focuses on end-user computing needs
April 14, 2022
Summary
Yale Information Technology Services (ITS) has launched a Fit for Purpose Computing initiative focused on a better understanding of end-user computing needs and the purchasing and provisioning processes currently in use across the University. This initiative will capture the experiences...
IT Academy - Upcoming training and events
April 14, 2022
Hosted by the IT Staff Development team, Yale’s IT Academy consists of a robust speaker series , recommended online training offerings ,...
Answers to your top Job Family Redesign questions
April 14, 2022
FAQs were updated on March 9, 2023 to include Workday Enhancements
Overview Titles Compensation Structure Support and Feedback...March 2022 staff movement, anniversaries, and new hires
April 14, 2022
Congratulations to IT staff who recently celebrated a milestone, moved to a new role, or joined our organization in March 2022. Welcome or congratulate your colleagues using Ycards , Yale’s digital...
ServiceNow approval reminders now in place
March 10, 2022
Approvals can be set up in ServiceNow to require authorization before work is done. Currently, approvals are set up to perform high and medium risk changes, publish knowledge articles, and to fulfill various service requests. In order to ensure timely approvals, the ServiceNow Development and...
Staff movement, anniversaries, and new hires - February 2022
March 10, 2022
Congratulations to IT staff who recently celebrated a milestone, moved to a new role, or joined our organization in February 2022. Welcome or congratulate your colleagues using Ycards , Yale’s digital...
IT Academy - March 2022 training and events
March 10, 2022
Hosted by the IT Staff Development team, Yale’s IT Academy consists of a robust speaker series , recommended online training offerings ,...
YaleSites upgrade update
March 10, 2022
Summary
Yale ITS and the Office of Public Affairs & Communications (OPAC) are progressing with the transition of YaleSites, Yale’s web-publishing service, to an upgraded version that reflects Yale’s usability, accessibility, and visual identity standards. It will improve the authoring...
Don’t press your luck, stay safe online
March 10, 2022
Saint Patrick’s Day Kahoot Competition
Do you press your luck when it comes to staying safe online, hoping things will work out? Would you benefit from sharpening your cybersecurity awareness skills?
Join us on Thursday, March 17 for an interactive, informative and fun workshop on ways...