IT Update

Scheduled outage April 30 – Bomgar remote support software

April 29, 2020


The remote support software, Bomgar, will be unavailable between 8:00 p.m. and 10:00 p.m. on Thursday, April 30. You will not be able to share your desktop with support staff during this time. The software upgrade includes a re-brand and will now be called...

ITS Help Desk rises to meet COVID-19 challenges

April 16, 2020

Bob Haig provides Help Desk support from his home

Over the last month, most of the Yale community shifted to remote working, teaching, and learning in response to the COVID-19 pandemic, including Help Desk staff. The week of March 23 marked a major milestone, with faculty and students...

SASS team navigates remote work and drives initiatives forward

April 16, 2020

On Friday, March 13, each member of the Student and Academic Support Systems (SASS) team along with others in IT signed a remote work agreement without fully knowing if the department’s operations would be impacted by the transition to remote work that would begin on March 16. The team was...

Protecting your online identity with DUO Everywhere

April 16, 2020
Protecting your online identity

In the weeks since we have been working remotely, Yale has experienced a substantial increase in attempts to compromise NetIDs. This puts our intellectual property, faculty research data, and personal information at heightened risk.

Yale has been working...

April Virtual Tech Talks and InfoSec Chats

April 16, 2020
InfoSec Chats and Virtual Tech Talks keep the conversation going

Attend one of our interactive (via Zoom) sessions to discuss and learn more about trends in IT at Yale. Follow up with online learning through IT Academy for topics you are interested in.

Tech Talks: “...

John answers a question about recommended tools for web developers

April 16, 2020

Yale’s Chief Information Officer, John Barden, addresses questions asked by the community through our Ask John survey feature. This week, John answers a question about recommended tools for web developers.

What tools are recommended or available to web...

View April virtual IT Town Hall questions and answers

April 16, 2020

IT Town Hall meetings will continue virtually through April. Below, you can review submitted questions and John Barden’s answers from the April 3 and April 9 virtual IT Town Hall meetings.

Friday, April 3

Is there is a plan or an option to roll over additional unused vacation...

Staff recognized for IT Competencies - February and March

April 2, 2020

Congratulations to Kate Hathaway, who was recently acknowledged for exemplifying the Community competency.

Other staff members recognized for competencies recently include:

Nancy Braen for Accountability Vimalpriya Kothandapani for Accountability Randal Ritter for Accountability Fan...

Medical campus phone/network mainteanance - various dates in April

April 2, 2020
Summary Yale ITS will perform network maintenance on the medical campus network on multiple dates in April, beginning Thursday, April 2. This work will result in brief network and telephone outages, including health, life, and safety dispatch telephones and blue phones on the medical campus, as...

Virtual Tech Talks & new online learning links

April 2, 2020
New remote learning opportunities provided by IT Academy

The ITS Staff Training and Development service created an IT Academy: Recommended Online Training web page that...

View questions and answers from recent IT Town Halls

April 2, 2020

IT Town Hall meetings will be held virtually each Friday through April. If you missed the last two virtual Town Halls, on March 20 and 27, you can review submitted questions and John Barden’s answers in this article.

March 20

Do you see an upcoming hiring freeze or...

Staff movement, new hires, moves, and milestones - March 2020

April 2, 2020

Congratulations to IT staff who recently celebrated a milestone, moved, or joined our organization in March. Welcome or congratulate your colleagues using Yale’s digital greeting cards .


Digital Accessibility monthly Lunch and Learn - April 7

April 2, 2020
The Digital Accessibility Team is hosting a monthly lunchtime training series. The team will present in-depth training on various digital accessibility topics targeted toward developers and designers. The next topic, “Color and Web Development,” will be discussed on Tuesday, April 7, via...

Limited term software to facilitate remote learning

April 2, 2020
In support of remote learning, software vendors are doing what they can to make access easier for Yale’s faculty, staff, and students (login required), including: Stata is offering a 90-day free license for anyone who...

Kudos, Project Updates, and COVID-19 Support Discussed at Leadership Team Meeting

April 2, 2020

The Leadership Team met on March 25 to discuss the following projects and updates.

Recognizing Outstanding Work Paul Rivers started the meeting by asking Leaders to acknowledge the incredible work that has taken place, particularly over the last few weeks to prepare...

Changes to Zoom meeting defaults

March 31, 2020

As of April 1, the Yale default settings in Zoom have been changed to enhance security during a Zoom meeting. Changes include:

Initially, screen sharing is only enabled for the Host. However, Hosts can allow other participants to share their screen by “managing participants in a meeting”...

Scheduled maintenance - phone system equipment - March 22

March 19, 2020
Summary Yale ITS will perform scheduled phone equipment maintenance in the RPE room located at 100 Church Street South on Sunday, March 22, from 5:00 - 7:00 a.m. The work is not expected to cause any interruptions. Please share this message with individuals in your area who need this information...

Reminder: Unconscious Bias Training for employees must be completed by end of FY20

March 19, 2020

Reminder: Unconscious Bias Training for employees must be completed by end of FY20

In support of the One IT @ Yale and...

Yale Medicine clinical phone upgrade completion

March 19, 2020

Migration of Yale Medicine’s and Clinical Departments’ inbound patient phone lines to a brand new on-premises phone system was successfully completed in February 2020. This new phone infrastructure increases phone reliability and call quality.

Yale ITS and vendor teams worked collectively...

Possible action required: Antivirus Service (Cylance) - March 24

March 19, 2020

At 10:00 a.m., on Tuesday, March 24, ITS will perform routine maintenance on Yale’s antivirus service (Cylance) to remove duplicate devices.

Additionally, Cylance will function less efficiently on devices that have not connected to the internet within the last six months. Additional...

Tech help

March 18, 2020

The ITS Help Desk is receiving an unusually high number of calls and chat requests at this time. Priority of response is given to individuals whose jobs involve direct patient care, followed by faculty support and the rest of the community. IT encourages the community to review guidance on the...

Scheduled network maintenance - Thursday (3/19) evening

March 18, 2020

Yale ITS will perform additional maintenance on the campus network on Thursday, March 19, from 8:00 - 10:00 p.m. No disruptions to services are expected as work is performed. This additional maintenance is in support of increasing Yale’s internet capabilities for members of the Yale...

Zoom's capacity for 300 attendees and unlimited meeting length

March 18, 2020

Yale’s Zoom video conferencing service offers all members of the Yale community the ability to host virtual meetings with up to 300 attendees, unlimited meeting length, breakout rooms, recording, and other features of the Zoom Pro license.

If you do not see these features when hosting a...

IT's response to supporting remote work

March 17, 2020

To support the Yale community during a period of remote teaching, learning, and working, Information Technology (IT) has taken measures to amplify its support:

Webpages, with remote working resources, were developed for students, faculty, clinical faculty and staff,...

When (and when not) to use VPN

March 17, 2020
Why do some applications and services require VPN? Yale’s Virtual Private Network (VPN) is a way to securely access Yale’s restricted on-campus services and restricted resources on the University or Yale-New Haven Health System (YNHHS) networks from a non-Yale internet source. While VPN...

Coronavirus (COVID-19) workplace guidance

March 17, 2020

Staff are encouraged to review workplace guidance provided by Janet Lindner, Vice President for Human Resources and Administration , which includes information about pay and time off,...

Check the IT Calendar of Events for updates

March 17, 2020

With many people working remotely, please check the IT Calendar of Events to see if the event you are planning to attend is still on, moved to Zoom, postponed to a later...

Internal Communications virtual office hours

March 16, 2020
Each week, Internal Communications offers virtual office hours on Mondays from 3:00 - 5:00 p.m. During your consultation we can support you by: Determining if your news or event should be shared in an IT Update...

Staff movement, new hires, and milestones - February 2020

March 5, 2020

Congratulations to IT staff who recently celebrated a milestone, moved, or joined our organization in February. Welcome or congratulate your colleagues using Yale’s digital greeting cards .


Cellular Team saves Yale $100K+ through winter review project

March 5, 2020

The cellular team of Andrea Capelli and Kim Mastroianni, along with intern Katherine Simonetti, undertook a winter project to recoup savings by reviewing cellular devices through our top two providers–Verizon and AT&T. After identifying a total of 3,425 mobile devices, they aimed to review...