IT Update

Scheduled F5 maintenance - Possible action required - Saturday, December 19

December 10, 2020
Summary Yale ITS will perform scheduled maintenance impacting the F5 network on Saturday, December 19, from 6:00 a.m. - 8:00 a.m. As maintenance is performed, some of Yale’s websites and web-based applications may experience brief connectivity issues lasting up to 10 minutes; please refresh...

Staff movement, anniversaries, and new hires - October and November 2020

December 10, 2020

Congratulations to IT staff who recently celebrated a milestone, moved to a new role, or joined our organization in October or November. Welcome or congratulate your colleagues using Ycards , Yale’s...

Secure your spot in MSS 201 - Register today!

December 10, 2020

Do you know how Yale classifies data? Or the three risk classification elements and how to deterimine them?

MSS 201 teaches you how to classify Yale data and IT systems and reinforces how and why we protect Yale’s data and IT systems based on risk. MSS 201 is optional for...

Reflections from the ITS COVID-19 meeting

December 10, 2020

ITS colleagues met on November 30 to hear from a panel of local experts on the state of COVID-19 at Yale. Among the topics discussed were Yale’s health guidelines, its approach to managing COVID-19 positive staff, the availability of symptomatic and asymptomatic testing, and more.


ITS pilots Skype for Business transition to Teams

December 10, 2020

Microsoft is retiring Skype for Business in July 2021. The University is moving to Microsoft Teams to support chat and online calling. ITS is piloting the transition, beginning today, Thursday, December 10, to be followed by other areas, by department, continuing through early Spring. Personal...

ITS efforts spotlighted in the Workplace Survey newsletter

December 10, 2020

Learn more about the ITS 2019 Workplace Survey Improvement Program, which was highlighted in the December 2 issue of the Workplace Survey newsletter . Susan Abramson, M.S. Manager, WorkLife and Child Care interviewed the...

Discontinued: Complete training before Jan 30 for Skillsoft and Library Books 24x7

December 10, 2020

Skillsoft and Library Books24x7 are being discontinued on January 30, 2021. Learners are advised to finish any in-progress training prior to that date. Service owners who have website links pointing to any of these resources should update their content.

Yale faculty and staff have a...

Long range planning and more discussed at IT Leadership Team meeting

December 10, 2020

The Leadership Team met on Wednesday, November 18 to discuss the following projects and updates:

Long Range Planning (LRP) Update

When John Barden joined the organization in 2017, the University was seeking a strategic model for IT services and support. In partnership with IT colleagues...

Service Now platform to be upgraded in January

December 10, 2020

The Service Now Development and Support team is planning on upgrading the Service Now Platform to the newest version, Paris, in the January timeframe.

The primary goal of the ServiceNow upgrade is to bring the platform forward to the most current version and take advantage of new...

Planned removal of Java from ITS-managed computers

December 9, 2020
Summary Java JRE is planned for removal from ITS-managed computers that do not require Java for work or application functionality. The silent removal process will begin in early 2021 to address security concerns. There is no impact or disruption anticipated. Approximately 9,500+ computers are in-...

Share your favorite recipe in the Winter Recipe Roundup!

December 4, 2020

Special thanks to the almost 90 Yale staff, faculty and graduate students who submitted recipes. The winners will be announced in January 2021 on the It’s Your Yale homepage. At that time, a link will be published for the Yale Community to access or download the...

Exploring an IT support model for medical researchers

November 12, 2020

Research labs at the Yale School of Medicine (YSM) faced a challenge — they needed to consume complex integrated informatics and information technologies to become more efficient. Without proper IT support, it was likely that they would implement solutions that do not meet their needs—...

Public safety enhancements are underway at Science Park

November 12, 2020

Ensuring that staff feel safe while working and traveling between buildings at Science Park is a key priority for Yale—particularly CIO John Barden and CFO Steve Murphy who spearheaded, and recently received approval for, an updated public safety plan for Science Park. Preliminary work is...

Register for a November MSS 201 class

November 12, 2020

Haven’t registered for Minimum Security Standards (MSS) 101 yet? Time is ticking, only two classes left! All ITS staff must attend MSS 101 before November 20. If you haven’t already done so,...

Dynatrace offers system and application owners a single source of truth for metrics

November 12, 2020

The Enterprise Monitoring project conducted an extensive proof of concept (PoC) with three vendors this past winter. After evaluating feedback provided from all ITS departments and involved IT partners, we announced in the spring that Dynatrace was...

IT Academy training and events - Nov./Dec. 2020

November 12, 2020

Hosted by the IT Staff Development team, Yale’s IT Academy consists of a robust speaker series, recommended online training offerings, and learning events to support the professional growth and staff development of Yale’s IT community.

Upcoming Sessions in November and December...

2020 Turkey Drive - Donations needed by November 16

November 9, 2020

Help the Yale Police Department feed people in need this holiday season during the 4th Annual Turkey Drive . Consider a cash donation to help them purchase Thanksgiving dinners for needy New Haven families.

Since 2016, the...

Do your part, be cybersmart - Attend an InfoSec Chat

October 29, 2020

Close out the month with an interactive, virtual learning session on Friday, October 30. Cybersecurity Awareness Month is all about coming together to protect Yale. Join the cybersecurity team for a healthy dose of information and inspiration around ways you can do your part, be cybersmart. It...

IT Virtual Town Hall October 23, 2020

October 29, 2020

John opened the Town Hall by reflecting on IT’s ability to meet the complex needs of the university over this period of time, which has “really been amazing”. He then shared a series of institutional updates and encouraged everyone to vote.

You guys have absolutely rocked it and...

IT Academy training and events - November 2020

October 29, 2020

Hosted by the IT Staff Development team, Yale’s IT Academy consists of a robust speaker series, recommended online training offerings, and learning events to support the professional growth and staff development of Yale’s IT community.

Last week’s IT Academy Speaker...

Workplace Survey initiatives

October 29, 2020

The 2019 Workplace Survey (WPS), conducted between November 4 and December 6, 2019, provided the University with feedback on areas such as: commitment, communication,...

New guidance on delivering meaningful performance feedback within ITS

October 29, 2020

ITS wants all employees to receive meaningful performance feedback and coaching – during evaluations and on an ongoing basis. This is especially important in complex times when staff are balancing pandemic safety, remote work/life challenges, and the impact of hiring restrictions.


Register now for MSS 201, MSS 101 deadline nears

October 29, 2020

Minimum Security Standards (MSS 201) registration is now available. The course reinforces how and why we protect Yale’s Data and IT Systems based on risk. Like MSS 101, it affords the...

Improvements to Time Tracking, COVID notifications, and more discussed at IT Leadership Team meeting

October 29, 2020

The Leadership Team met on October 28 to discuss the following projects and updates:

Time Tracking Update

Ron Lipkins announced that the Workday Time Tracking and Absence project, which was initiated to replace an outdated (MyTime) Kronos system, will launch in June 2021. The...

Early registration and improved software for Yale College

October 29, 2020

In spring 2021, Yale College will be the first school at Yale to go live with Leepfrog PATH, a new registration application that will replace Online Course Selection. The new mobile-friendly software offers improved accessibility over the aging current technology. In addition to streamlining the...

Possible action required - F5 Load Balancer - various dates in November and December

October 29, 2020
Summary Yale ITS will perform scheduled maintenance impacting the F5 network on various dates through November and December, beginning on Monday, November 16. Individuals using up-to-date web-browsers should see no disruption in connectivity to resources and websites hosted through F5. Some...

Cafe IT event drives IT Academy milestone for Staff Development efforts

October 29, 2020

Last week’s IT Academy Speaker Series Café IT event on “Giving and Receiving Feedback” presented by Ted Hanss and Erika Fleck saw great success with roughly triple the average Speaker Series attendance numbers. The October 22 event was attended by 116 people across several Yale...

Critical vulnerability in Chrome - Possible action required

October 29, 2020

Please urge individuals using non-managed devices in your area to upgrade to the most recent version of Google Chrome.

Summary A serious security vulnerability has been identified in Google Chrome web browsers. All operating systems are vulnerable. An immediate update is required. For the...

ServiceNow transition from homepages to dashboards – Possible action required

October 15, 2020

In the first quarter of 2021, ServiceNow will be upgraded to the Paris version and homepages will no longer be supported. The upgrade will require individuals who use the system to transition from homepages to dashboards.

Dashboards provide significant improvements over the retiring...

Driving for data consistency and governance within university admissions

October 15, 2020

The Student & Academic Support Systems (SASS) team has supported automated, custom admissions data integrations for Yale College, the Graduate School, and all the professional schools for about a decade. These admissions departments utilize vendors like Common Application, Slate, WebAdmit,...