IT Update

Limited term software to facilitate remote learning

April 2, 2020
In support of remote learning, software vendors are doing what they can to make access easier for Yale’s faculty, staff, and students (login required), including: Stata is offering a 90-day free license for anyone who...

Kudos, Project Updates, and COVID-19 Support Discussed at Leadership Team Meeting

April 2, 2020

The Leadership Team met on March 25 to discuss the following projects and updates.

Recognizing Outstanding Work Paul Rivers started the meeting by asking Leaders to acknowledge the incredible work that has taken place, particularly over the last few weeks to prepare...

Staff recognized for IT Competencies - February and March

April 2, 2020

Congratulations to Kate Hathaway, who was recently acknowledged for exemplifying the Community competency.

Other staff members recognized for competencies recently include:

Nancy Braen for Accountability Vimalpriya Kothandapani for Accountability Randal Ritter for Accountability Fan...

Medical campus phone/network mainteanance - various dates in April

April 2, 2020
Summary Yale ITS will perform network maintenance on the medical campus network on multiple dates in April, beginning Thursday, April 2. This work will result in brief network and telephone outages, including health, life, and safety dispatch telephones and blue phones on the medical campus, as...

Virtual Tech Talks & new online learning links

April 2, 2020
New remote learning opportunities provided by IT Academy

The ITS Staff Training and Development service created an IT Academy: Recommended Online Training web page that...

View questions and answers from recent IT Town Halls

April 2, 2020

IT Town Hall meetings will be held virtually each Friday through April. If you missed the last two virtual Town Halls, on March 20 and 27, you can review submitted questions and John Barden’s answers in this article.

March 20

Do you see an upcoming hiring freeze or...

Staff movement, new hires, moves, and milestones - March 2020

April 2, 2020

Congratulations to IT staff who recently celebrated a milestone, moved, or joined our organization in March. Welcome or congratulate your colleagues using Yale’s digital greeting cards .


Changes to Zoom meeting defaults

March 31, 2020

As of April 1, the Yale default settings in Zoom have been changed to enhance security during a Zoom meeting. Changes include:

Initially, screen sharing is only enabled for the Host. However, Hosts can allow other participants to share their screen by “managing participants in a meeting”...

Scheduled maintenance - phone system equipment - March 22

March 19, 2020
Summary Yale ITS will perform scheduled phone equipment maintenance in the RPE room located at 100 Church Street South on Sunday, March 22, from 5:00 - 7:00 a.m. The work is not expected to cause any interruptions. Please share this message with individuals in your area who need this information...

Reminder: Unconscious Bias Training for employees must be completed by end of FY20

March 19, 2020

Reminder: Unconscious Bias Training for employees must be completed by end of FY20

In support of the One IT @ Yale and...

Yale Medicine clinical phone upgrade completion

March 19, 2020

Migration of Yale Medicine’s and Clinical Departments’ inbound patient phone lines to a brand new on-premises phone system was successfully completed in February 2020. This new phone infrastructure increases phone reliability and call quality.

Yale ITS and vendor teams worked collectively...

Possible action required: Antivirus Service (Cylance) - March 24

March 19, 2020

At 10:00 a.m., on Tuesday, March 24, ITS will perform routine maintenance on Yale’s antivirus service (Cylance) to remove duplicate devices.

Additionally, Cylance will function less efficiently on devices that have not connected to the internet within the last six months. Additional...

Scheduled network maintenance - Thursday (3/19) evening

March 18, 2020

Yale ITS will perform additional maintenance on the campus network on Thursday, March 19, from 8:00 - 10:00 p.m. No disruptions to services are expected as work is performed. This additional maintenance is in support of increasing Yale’s internet capabilities for members of the Yale...

Zoom's capacity for 300 attendees and unlimited meeting length

March 18, 2020

Yale’s Zoom video conferencing service offers all members of the Yale community the ability to host virtual meetings with up to 300 attendees, unlimited meeting length, breakout rooms, recording, and other features of the Zoom Pro license.

If you do not see these features when hosting a...

Tech help

March 18, 2020

The ITS Help Desk is receiving an unusually high number of calls and chat requests at this time. Priority of response is given to individuals whose jobs involve direct patient care, followed by faculty support and the rest of the community. IT encourages the community to review guidance on the...

When (and when not) to use VPN

March 17, 2020
Why do some applications and services require VPN? Yale’s Virtual Private Network (VPN) is a way to securely access Yale’s restricted on-campus services and restricted resources on the University or Yale-New Haven Health System (YNHHS) networks from a non-Yale internet source. While VPN...

Coronavirus (COVID-19) workplace guidance

March 17, 2020

Staff are encouraged to review workplace guidance provided by Janet Lindner, Vice President for Human Resources and Administration , which includes information about pay and time off,...

Check the IT Calendar of Events for updates

March 17, 2020

With many people working remotely, please check the IT Calendar of Events to see if the event you are planning to attend is still on, moved to Zoom, postponed to a later...

IT's response to supporting remote work

March 17, 2020

To support the Yale community during a period of remote teaching, learning, and working, Information Technology (IT) has taken measures to amplify its support:

Webpages, with remote working resources, were developed for students, faculty, clinical faculty and staff,...

Internal Communications virtual office hours

March 16, 2020
Each week, Internal Communications offers virtual office hours on Mondays from 3:00 - 5:00 p.m. During your consultation we can support you by: Determining if your news or event should be shared in an IT Update...

March InfoSec Chats and Tech Talks

March 5, 2020

Hosted by the IT Staff Development team, Tech Talks and InfoSec Chats are part of a series of learning sessions for the IT community. Each session features one of a wide variety of topics targeted toward IT professionals. We will provide snacks.

Upcoming Sessions


Ask John!

March 5, 2020

Our “Ask John!” segment invites you to take a moment to share your questions and ideas about our work or any other questions you might have for Yale’s Chief Information Officer John Barden. Questions will be answered in upcoming issues of IT Update .


Scheduled Maintenance: Schwarzman Center telecom room - Sunday, March 15

March 5, 2020
Summary Yale ITS will perform electrical maintenance in the Schwarzman Center main telecommunicatoins room on Sunday, March 15, from 5:00 - 8:00 a.m. We expect no disruptions to services as work is performed. Please share this information with individuals in your area of...

Scheduled F5 network maintenance - Possible action required - March 8

March 5, 2020
Summary Yale ITS ITS will perform scheduled maintenance impacting the F5 network on Sunday, March 8, from 5:00 - 7:00 a.m. As maintenance is performed, some of Yale’s websites and web-based applications may experience brief connectivity issues lasting up to 10 minutes; please refresh the page...

Accessibility in the Microsoft Tool Set - Postponed

March 5, 2020

The interactive presentation on Accessibility in the Microsoft Tool Set is postponed.

The presentation will cover:

How developers can incorporate Microsoft immersive reader to make applications accessible How content creators can use accessiblity capabilities in...

Start planning for the upcoming IT Town Hall/Knowledge Exchange

March 5, 2020

Calling all IT service owners and support providers!

Whether you are in the Library, a distributed technical team at one of the professional schools, or within ITS—we want you to present at this year’s IT Knowledge Exchange. This year’s event will be part of an expanded IT...

Need an easier way to find a meeting time that works for everyone?

March 5, 2020

Are you frustrated trying to find meeting times that work for everyone?

FindTime, an add-in for Outlook and Outlook Web App, helps you pinpoint good meeting times by looking at available free/busy data for your attendees, and allows you to create a poll where attendees can vote on the...

25 Science Park Diaper & Wipes Drive collecting through March 13

March 5, 2020

The fifth annual Diaper & Wipes Drive sponsored by the Yale Working Women’s Network and Two Men and A Truck , will take place from Monday, March 2 through Friday, March 13. Donation boxes will be hosted in the 25 Science Park main floor lobby...

John Barden clarifies IT career programs

March 5, 2020

Yale’s Chief Information Officer, John Barden, addresses questions asked by the community through our Ask John survey feature. This week, John explains the difference between IT’s various college intern programs.

I am unclear on the differences between...

It's "time" to review the NTP Standard

March 5, 2020

Network Time Protocol (NTP) allows distributed systems to maintain accurate time against national standards. Accurate time is necessary for consistent log data across our distributed infrastructure. Adherence to this standard enables Yale to further harden security through event correlation,...