Advice for managers and union leaders

Managers

If you are a manager in a work unit with unionized staff and need to understand how to interpret a labor agreement, or are contemplating a change, encountering conflict, or want to improve performance, we encourage you to contact your Human Resources Generalist, who will engage our Labor Relations team.

Union leaders and managers seeking help on union-management cooperation

If your work unit is facing significant change, needs to improve the way work flows, or needs help navigating conflict, our Best Practices team can help you structure a union-management collaboration. Or, we can help coach you through a difficult conversation. To find out more, visit us at How Can Best Practices Help Me? or contact one of our Best Practices team members.

On-line resources and guides

For self-service advice to get you started, view our online resources and guides:

Fundamentals of Partnering

Best Practices Services

Interest Based Problem-Solving training resources

Using DESC to Make Your Difficult Conversations More Effective

Interest-Based Problem-Solving steps

Asking Effective Questions

Practicing Good Listening Skills

Road to Communication